Chapter 08 - Updated.pptx

1. CHAPTER 08:
PROJECT QUALITY
MANAGEMENT
Giovanni Bambaren

2. QUALITY
Quality is the degree to which a set of inherent
characteristics fulfills requirements.
A project is said to meet quality expectations, when all
the project requirements agreed in the beginning of the
project are met, and the resulting product is usable.

3. CONCEPTS RELATED TO
QUALITY
 Prevention over Inspection
 Is it better to inspect work to find problems or to prevent
them in the first place? Which takes less effort and is less
costly? Remember that quality must be planned in, not
inspected in! The concept of prevention over inspection
was advocated by quality theorist Philip Crosby. You may
see exam questions that test your understanding that
failure to plan quality into a project will lead to problems
later in the project.

4. 8.1 PLAN QUALITY MANAGEMENT

5. 8.1.1 PLAN QUALITY
MANAGEMENT: INPUTS
1. Project Charter
2. Project Management Plan (PMP)
 Requirements Management Plan
 Risk Management Plan
 Stakeholder Engagement Plan
 Scope baseline (Statement, WBS, Work Package)
3. Project Documents (Assumption Log, Requirements Documentation, RTM, Risk Register,
Stakeholder Register)
4. EEFs
5. OPAs

6. 8.1.2 PLAN QUALITY MANAGEMENT:
TOOLS AND TECHNIQUES
1. Expert Judgment
2. Data Gathering (Benchmarking, Brainstorming, Interviews)
3. Data Analysis
 Cost Benefit Analysis
 Cost of Quality (Conformance, or Non conformance)

7. 8.1.2 PLAN
QUALITY
MANAGEMENT:
TOOLS AND
TECHNIQUES
Cost of Quality (COQ)

8. 8.1.2 PLAN QUALITY MANAGEMENT:
TOOLS AND TECHNIQUES
4. Decision Making
5. Data Representation
 Flowcharts
 Logical Data Model
 Matrix Diagrams
 Mind mapping
6. Test and Inspection Planning
7. Meetings

9. 8.1.3 PLAN QUALITY
MANAGEMENT: OUTPUTS
1. Quality Management Plan
2. Quality Metrics
3. Project Management Plan Updates
 Risk Management Plan
 Scope Baseline
4. Project Documents Updates
 Lessons Learned Register
 RTM
 Risk Register
 Stakeholder Register

10. 8.1.4 PLAN
QUALITY
MANAGEMENT:
QUESTIONS
The degree to which a set of inherent characteristics fulfill the
requirements is referred to as:
To compare with best practices and to generate ideas for
improvement, we can use:
The technique which includes all failure, prevention, and
appraisal costs is called:
Which of the following is an
External Failure Cost?
Rework
Loss of customer
Which of the following is an
Appraisal Cost?
Audit
Employee Training

11. 8.2 MANAGE QUALITY

12. 8.2.1
MANAGE
QUALITY:
INPUTS
1. Project Management Plan
2. Project Documents (Lessons Learned
Quality control measurements, Quality metrics,
Risk report)
3. OPAs

13. 8.2.2
MANAGE
QUALITY:
TOOLS AND
TECHNIQUES
1. Data Gathering
(Checklists)
2. Data Analysis
Alternative Analysis
Document Analysis
Process Analysis
Root cause analysis
(RCA)

14. 8.2.2
MANAGE
QUALITY:
TOOLS AND
TECHNIQUES
3. Decision Making
4. Data Representation
Affinity Diagram
Cause and effect
Diagram
Flowcharts
Histograms
Matrix diagrams
Scatter diagrams

15. 8.2.2 MANAGE
QUALITY:
TOOLS AND
TECHNIQUES

16. 8.2.2 MANAGE QUALITY: TOOLS AND
TECHNIQUES

17. 8.2.2 MANAGE QUALITY: TOOLS AND TECHNIQUES
Pareto Diagram
Histogram

18. 8.2.2 MANAGE QUALITY: TOOLS AND TECHNIQUES
Control Chart
Scatter Diagram

19. 8.2.2 MANAGE QUALITY: TOOLS AND TECHNIQUES
Flow Chart

20. 8.2.2 MANAGE QUALITY: TOOLS AND TECHNIQUES
Run Chart

21. 8.2.2 MANAGE
QUALITY: TOOLS
AND
TECHNIQUES
5. Audits
 Quality Audit is a structured, independent process
to determine if project activities comply with
organizational and project policies, processes, and
procedures. Quality Audits are typically performed
by individuals outside of the project, such as
internal or external auditors.
6. Design for X (DfX)
 Includes a set of technical guidelines applied
during design of a product to optimize a specific
design aspect (e.g. reliability, assembly, usability,
safety).

22. 8.2.2 MANAGE
QUALITY: TOOLS
AND
TECHNIQUES
7. Problem Solving
 Defining the problem
 Identifying the root-cause
 Generating possible solutions
 Choosing the best solution
 Implementing the solution
 Verifying solution effectiveness
8. Quality Improvements Methods

23. 8.2.3 MANAGE
QUALITY:
OUTPUTS
1. Quality Reports
2. Test and Evaluation documents
3. Change Requests
4. Project Management Plan Updates
 Quality Management Plan, Scope Baseline,
Schedule Baseline, Cost Baseline
5. Project Documents Updates
 Issue Log
 Lessons Learned Register
 Risk Register

24. 8.2.4
MANAGE
QUALITY:
QUESTIONS
A structured, independent process to determine if project activities comply with
organizational and project policies, processes, and procedures is called:
To identify needed improvements by examining problems, constraints, and non-value-
added activities during process operations, you can use:
The process of translating the quality management plan into executable quality activities
that incorporate the organization's quality policies into the project is called:
Some key tools used when managing quality are:
Which project document presents quality issues, information from quality control
activities, and recommendations for corrective actions or quality improvements?

25. 8.3 CONTROL QUALITY

26. 8.3.1 CONTROL
QUALITY:
INPUTS
1. Project Management Plan
2. Project Documents (Lessons Learned Register,
Quality metrics, Test and evaluation documents)
3. Approved Change Requests
4. Deliverables
5. WPD (Work Performance Data)
6. EEFs
7. OPAs

27. 8.3.2 CONTROL QUALITY: TOOLS AND
TECHNIQUES
1. Data Gathering
 Checklist
 Check sheets
 Statistical Sampling
 Questionnaires and Surveys
2. Data Analysis
 Performance Reviews
 Root-cause analysis
3. Inspection

28. 8.3.2 CONTROL
QUALITY: TOOLS
AND
TECHNIQUES
4. Testing / Product Evaluations
5. Data Representation
 Cause-and-effect diagrams
 Control charts
 Histograms
 Scatter diagrams
6. Meetings
 Approved change requests review
 Retrospectives / lessons learned

29. 8.3.3 CONTROL
QUALITY:
OUTPUTS
1. Quality Control Measurements
2. Verified Deliverables
3. WPI (Work Performance Information)
4. Change Requests
5. Project Management Plan Updates
6. Project Documents Updates (Issue Log,
Lessons Learned Register, Risk Register, Test
and evaluation documents)

30. 8.3.4
CONTROL
QUALITY:
QUESTIONS
To determine whether a process is stable or not, we can use a:
To assess the correlation between two variables, we can use a:
A Fishbone Diagram is also called a Cause-and-Effect or:
Is it acceptable to have a product with low quality?
Is it acceptable to have a product with low grade?
A vertical bar chart showing number of defects by source is called
The key benefits of Statistical Sampling are that it can:

31. SUMMARY
8.1 Plan Quality Management
8.2 Manage Quality
8.3 Control Quality

32. Quality Mind Map
8.1
Plan Quality
Management
Project
Documents
PMP
Project
Charter
Quality Mgmt.
Plan
- Exp. Judg.
- Data Gathering
- Data Analysis
(COQ)
- Decision Making
- Data Rep.
- Test & Inspection
Planning
- Meetings
Quality
Metrics
8.2
Manage
Quality
- Data Gathering
- Data Analysis
- Decision Making
- Data Rep.
- Audits
- Design for X
- Problem Solving
- Quality
Improvements
Methods
Quality Report
Test & Eval.
Docs
Change
Request
8.3
Control
Quality
Deliverables
Approved
Change Request
WPD
- Data Gathering
- Data Analysis
- Inspection
- Testing/Product
Eval.
- Data Rep.
- Meetings
Verified
Deliverables
WPI
Change
Requests
Quality Control
Measurements