1. Xiaowen Cheng
2224 Deerfield Crossing, Piqua, OH 45356 – Phone: (937) 654-1238 – Email: cheng.18@wright.edu
Dynamic sales and engineering professional with advanced engineering degrees and fluent in English and Mandarin
Chinese. Over three years of experience working as an OEM sales account manager for Hartzell Propeller. Specialized in
facilitating relationships with over 15 Chinese aircraft manufacturers and propeller maintenance facilities. Seeking next
opportunity as an OEM sales account manager and translation specialist.
PROFESSIONAL EXPERIENCE
Hartzell Propeller February 2013-Present
 OEM Sales Account Manager: Responsible for coordinating and translating entire sales process to key accounts in
China as well as managed accounts in East Asia
- Promoted products and encouraged sales by translating program mission profiles and technical data sheets for
Chinese customers
- Worked with in-house engineering team to generate commercial and technical proposals and delivered
presentations to on-site customers and at meetings with end users.
- Worked across engineering, quality assurance, production and shipping departments to promote cross-divisional
communication and ensure technical satisfaction and on-time delivery of products
- Analyzed costs, pricing, and discount structure and effectively communicated process to Chinese and East Asia
accounts. Acted as an American liaison for customers visiting from overseas
- Negotiated, drafted, and revised contract terms and conditions in English and Mandarin
 Project Leader: Facilitated partnership between American manufacturing and Chinese customers
- Organized and ran monthly strategy meetings with management to relay customer needs and determine solutions
- Participated trade shows to identify new customers and partnerships. Collected information regarding consumer
product usage and created data base to track and analyze current Chinese aviation market to target potential sales
- Translated English news release into Mandarin to extend marketing coverage in China
 Technical Liaison and Translator: Used engineering background to troubleshoot products and provide technical
support to customers
- Worked with senior engineers to translate and provide support solutions directly to Chinese OEM customers,
aircraft maintenance engineers, and operators. Translated manuals, service letters, and other technical documents
into Mandarin to communicate product repair and instruct on overhaul procedures
- Provided 24/7 troubleshooting instructions to Chinese fleet operators and customers by answering phone calls for
grounded aircraft flying with Hartzell products
- Generated, submitted, and tracked validation applications and certificates for Federal Aviation Administration
certified propellers and modifications for approval in foreign countries. Assisted in hosting technical validation
meetings in US with the Civil Aviation Administration of China representatives
CAPABILITIES
Excellent English speaking and writing skills – Strong negotiation skills – Proficient in Salesforce and InDesign
EDUCATION
Wright State University – Fairborn, Ohio August 2010 – July 2012
Master of Science in Industrial and Human Factors Engineering, GPA: 3.31, June 2012
Dalian Jiaotong University Information Technology Institute – Dalian, China September 2006 – July 2010
Bachelor of Science in Mechanical Engineering, GPA: 3.19, June 2010