1. BOB SCHAEFER
Newbury Park, CA 805-304-2332 bscha_candle@yahoo.com
Dedicated software engineer with a get-it-done, customer-oriented attitude, and more than a decade
of experience designing, implementing and adapting technically sophisticated IT enterprise
monitoring systems. Proven track record in designing proof of concepts that close deals. Ability to
build teams with high job satisfaction that deliver quality, productivity, and innovation.
QUALIFICATIONS
• Plan, develop and implement successful large-scale projects from conception to completion.
• Discern key business requirements and objectives by interfacing with stakeholders.
• Maintains communications on estimates, schedules, issues, and dependencies to stakeholders.
• Excellent understanding of client server architecture and asynchronous message-based concepts.
• Proactively improves development processes and establishes best practices. Worked at all levels
of software support, development, maintenance and certification.
TECHNICAL SKILLS
Languages: Java, Java Script. HTML, SQL and some C++
Operating Systems: Windows, Linux, AIX, Z/OS
Familiarity with MS SQL server, DB2 and Oracle
Familiarity with Agile development methodologies
PROFESSIONAL EXPERIENCE
Senior Software Engineer June 2008—Present
IBM • Agoura Hills, California
Serves as the expert and oversees the implementation of serviceability on enterprise monitoring
systems within the company. Responsible for fixing and delivering software bugs and providing input
on new releases.
• Technical lead for an Enterprise monitoring solution delivering high quality solutions and fixes
to the customer base. Main focus on a Java based client and C++ server component.
• Influences million dollar deals with high profile clients by designing and supporting proof of
concepts.
• Works closely with executives as a senior advisor on product direction and sales support.
• Pivotal in resolving customer issues by working closely with customers and support
organization.
Advisory Software Engineer February 2004—June 2008
IBM • Agora Hills, California
Responsible for implementing the best strategy to ensure design met performance, usability, reliability
and scalability requirements. Problem-solve by collaborating with other departments across the
company from systems engineers to senior executives.
• Technical lead for an enterprise monitoring solution delivering high quality solutions and fixes to
the customer base.
• Acted as lead for development team setting goals, managing projects, and ensuring objectives
were met.
• Became the “go-to” expert for handling customer escalations to satisfactory resolution.

2. • Documented repeatable best practices for use across the company.
BOB SCHAEFER
Newbury Park, CA 805-304-2332 bscha_candle@yahoo.com
Staff Software Engineer March 1993—February 2004
Candle Corporation • Agora Hills, California
Responsible for developing features and fixing bugs in Java based-user interface for enterprise
monitoring system solution.
• Represented company at customer sites to trouble-shoot problems for a satisfactory resolution.
• Demonstrated ability to find cost-effective solutions to meet customer requirements.
• Developed deep knowledge of IT enterprise monitoring system solutions to become subject matter
expert.
• Worked in customer support dealing directly with customer problem reports.
• Worked as a test engineer for a client-server based monitoring solution.
• Worked in R&D developing new Java based client for an enterprise monitoring solution.
Systems Programmer June 1981—March 1993
Bank of America • Los Angeles, California
Responsible for running and maintaining Z/os systems at company. Trouble shoot system problems
to ensure reliability.
Understand the overall system architecture and the impact of changes to the system.
• Perform code reviews to ensure interactivity and interoperability between programs.
• Maintain and implement third-party products and tools.
• Worked in technical support overseeing computer operations for a 24/7 data center.
• Worked in Storage management maintaining the allocation of new and existing disk storage for
a 24/7 data center operation.
EDUCATION
Graduated from Royal High School in Simi Valley 1981
1981–1982 • Moorpark College • Moorpark, California
General studies including classes in “Data Processing”.