Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to PTCL Retention Issues and Employee Recognition Strategies
Similar to PTCL Retention Issues and Employee Recognition Strategies (20)
More from Asmat Mak
More from Asmat Mak (12)
Recently uploaded
Recently uploaded (20)
PTCL Retention Issues and Employee Recognition Strategies
- 1. www.ptcl.com.pk 1 Contemporary Issues in Business PTCL Retention Issues
- 2. www.ptcl.com.pk 2 • The major concerns that came up after we interviewed a few employees were; • Absence of fair salaries • Absence of appropriate technologies for monitoring their duty hours • Un-realistic targets • Rewards and Recognition Areas of consideration
- 3. www.ptcl.com.pk 3 Reward and Recognition
- 4. www.ptcl.com.pk 4 What is being recognized? Outstanding performance in a project Achievement of Business Targets Extraordinary support to team Exemplary positive attitude with customers Addressing critical needs/Taking initiatives Training/mentorship of peers
- 5. www.ptcl.com.pk 5 Outstanding Performance in a Project • Efficiency • Tangible Results • Innovation Achievement of Business Targets • % of New Sales accounted for • Fault Fixation Rates • Time taken to fulfill an order Extraordinary Support to Team • Cognition • Cooperation • Conflict Management • Communication Exemplary Positive Attitude with Customers • Customer Satisfaction Rate • Customer Focus Attitude • Customer Feedback Addressing Critical Needs/Taking New Initiative • Business Process Solutions Training and Mentorship of Peers and Subordinates • Knowledge Sharing What is being recognized? Frontline Performance Drivers
- 6. www.ptcl.com.pk 6 Listen to what the employees have to say! Employee recognition is the acknowledgement of an individual or team's behavior, effort and accomplishments that support the organization's goals and values.
- 7. www.ptcl.com.pk 7 Region Annual Budget Monthly Budget ITR 980,000 81,667 NTR-I 970,000 80,833 RTR 500,000 41,666 NTR-II 500,000 41,667 HTR 500,000 41,666 Total 3,450,000 287,499 PTCL Champs Budget
- 8. www.ptcl.com.pk 8 Proposed Ideas • Utrack Bts to Triangulate • ACS to Mobile Attendance • KPI to Salary percentages(additional)
- 9. www.ptcl.com.pk 9 Capacity PSTN Jan'18 Broadband Jan'18 IPTV Jan'18 PSTN Feb'18 Broadband Feb'18 IPTV Feb'18 PSTN Mar'18 Broadband Mar'18 IPTV Mar'18 39,530 19,047 10,598 2,990 19,003 10,583 2,958 18,837 10,555 2,967 43,540 16,057 7,307 1,764 16,068 7,342 1,762 15,974 7,288 1,772 I-10, F-8 REGION ITR EXCHANGE F-8, I-10 Row Labels Count of EPI Car 1c 226 Cat 1b 220 Cat 1a 44 Cat 1 6 Grand Total 496
- 10. www.ptcl.com.pk 10 To read more visit; daamarketer.com