1. JULIE L. JOHNSON
(480) 285-4269 │ juliejohnsonprofessional@gmail.com │ Chandler, AZ │ www.linkedin.com/in/juliejohnson1
SENIOR-LEVEL OPERATIONS PROFESSIONAL
Program Management | Strategic Planning | Consulting & Implementation| Shared Services
InnovativeSenior-Level Business Development and Operations executive with20 years’ experience in all facetsof
business operations. Built and managed organizations from start-up through growth phase. Successfully owned
P&L resulting in increased margins and efficiencies.Highly skilled in implementing technology solutions and
collaborating with all members of an organization, including C-suite, to achieve business and financial objectives.
.
 Program Management
 Process Improvement
 Change Management
 Project Management
 Business Development
 Leadership & Team Building (300+)
 Budget / P&L Ownership
 Creative Problem Solving
 Strategic Planning & Consulting
 Scale business units
 Shared Services (BPO)
 Contract Negotiations
 Start-up Experience
 Customer Experience Design
 Technology Implementation
P R O F E S S I O N A L E XP E R I E N C E
EducationManagementCorporation
Education Management Corporation (EDMC)is one of the largest providers of private post-secondary education in
North America withfive colleges/universities, 110 locations in 32 U.S. States and Canada, 20,800 employees, and
more than 112,000 students.
CareerProgression:
 VP Operations & Client Services, Shared Services Phoenix, Arizona 2013-2016
 Regional VP,AI Online Division, Phoenix, Arizona 2011-2013
 VP Student Services, System Wide, Chicago, Illinois 2010-2011
 President, Argosy University,Draper, Utah 2009-2010
CareerSummary:
Created new shared services company from ground up. Supported client experience for fivemajor clients.
Developed and executed strategy, servicemenu, leadership teams, technology solutions, and contractnegotiations.
Managed high-volume inbound/outbound contactcenter for skilled workforce.Oversaw all aspects of performance
for admissions, finance, student life-cycleadvisement, academic quality, operational effectiveness, human
resources development, and campus growth.Lead cross-functionalteams to re-invent student service model.
SelectedAccomplishments:
 Improved efficiency through process redesign, site consolidation, omni-channel communication strategy,
technology deployment, and performance management resulting in 65% drop in required staffing and $4.5
million annual costsavings.
 Developed mobile app solution tocommunicate withstudents turning $5,000 initial investment into cost
savings of $2.8 million first year.
 Designed and implemented new student support contact model whichincreased the number of students
completing the first quarter by 10% resulting in the opportunity to improve revenue flow by $10 million
annually.
 Conducted gap analysis to identify technology-centeredopportunities, including deployment of digital imaging
product and new complaint management service, utilizing CRM to reduce resolution time by 62%.

2. JULIE L. JOHNSON Resume, Page 2
 Improved effectivenessof staff through strategic inquiry management, process improvement, and training
resulting in 53% savings in salaries, and 22% reduced staff turnover.
 Developed strategy resulting in 30% increased facility capacity and eliminated need to procure a second facility.
 Created centralized registrar opportunity that decreased admissions and credit evaluation time by 72%.
UNIVERSITY OF PHOENIX
University of Phoenix is the flagship institute of S&P 400 parent company Apollo Education Group, and is one of the
largest private, accredited universities in North America with227,400 students and 25,000 faculty members in
more than 100 locations
CareerProgression:
 VP,Boise Idaho Campus/Spokane Washington Campus 2001-2006
 NW Regional ProjectDirector,Boise, Idaho 2000-2001
 Director of Operations, Oklahoma City, Oklahoma 1997-2000
 Faculty,Boise, ID2005-2010
CareerSummary:
Led successful start-ups of Oklahoma City, Boise and Spokane campuses in new markets achieving profitability
sooner than any other global campuses. Established positive market presence through focused community and
government relations efforts.Managed all campus operations including facilities, product mix, training,
development, human resources, employee relations, P&L, and student retention. Maximized quality and efficiency
of campuses by directing administration, marketing, enrollment, academic affairs,and student service activities.
Taught graduate/undergraduate business courses as faculty member and served as external consultant through
2010.
SelectedAccomplishments:
 Exceeded financial and operational targets by collecting revenues in excess of $10 million.
 Improved operating margin 80% through change management forinternational campus.
 Created new delivery method for degree programs by blending online and campus instruction that resulted in
maximized space, increased instructor/student satisfaction, and improved student retention.
 Selected as 1 of 20 nationwide Directors forExecutiveDevelopment Program.
 Consistently ranked in top campuses university wide.
E D U C A TI O N & AW A R D S
Master of Business Administration, University of Phoenix, Salt Lake City, UT, 2000
Bachelor of Arts in Business Management, University of Phoenix, Salt Lake City, UT, 1996
General Studies, Ricks College, Rexburg, ID, 1991-1993
Three time recipient, EDMC CEO/Presidents Award of Excellence, 2014, 2015, 2015
Chair, Chamber of Commerce Workforce and Development Committee, Boise, ID, Appointed 2005-2007
Award recipient, Idaho Business Review 40 under 40, Boise, ID 2006
Award recipient, Idaho Business Review Woman of the Year, Boise, ID, 2008
Member, Boise Metro Chamber of Commerce, Boise, ID, six years
Award recipient, 2 significant consulting contracts focused on innovative process improvement, 2014, 2011