The document appears to be a student assignment submitted to Professor Klinkowstein. It includes research on a article about fleet cars and riders, a quote, and an image. The main part of the assignment is a user experience map for a proposed product called "Servitor" which are magnetic force dividers that nudge drivers to prevent collisions when merging. The map includes potential user personas, a description of the product, how users would encounter it online and offline, sketches of the planning and final design, a proposed logotype, and proposed mission statement for a Facebook page.
1. Julia Coyle FA102b Professor Klinkowstein
Research from the Web
Article
http://www.iftf.org/future-now/article-detail/the-fleet-car-and-rider/
“The Fleet/Car and Rider”
2. Julia Coyle FA102b
“The human edge in these situations might not be permanent,
since the algorithm will learn from human interventions—
assessing performance, learning tactics, and building
improved algorithms.”
Professor Klinkowstein
Research from the Web
Quote
4. Julia Coyle FA102b Professor Klinkowstein
Draft Product or Service Description
Magnetic force dividers that nudge drivers to prevent car
collision when merging
5. Julia Coyle FA102b Professor Klinkowstein
• People who drive often
• 20-65 years old
• Marketed toward defensive/safe drivers
• Drivers who are distracted
• Less confident, unsure
• Always on the go/hectic lifestyles
User/Customer Experience Map
Persona Description
6. Julia Coyle FA102b Professor Klinkowstein
• Alerts and prevents drivers from switching into occupied
lanes
• Magnetic lane dividers restrict drivers from merging
• Minimizes car blind spots
• Prevents car accidents
User/Customer Experience Map
About the Product
7. Julia Coyle FA102b Professor Klinkowstein
• Consideration: product appears on car-related websites
• Use: reviews, social media posts
• Post-use: rating the product, leaving review about driving
experience
User/Customer Experience Map
Encountering the Product On-Line, channels and touchpoints
8. Julia Coyle FA102b Professor Klinkowstein
User/Customer Experience Map
Encountering the Product Off-Line in offline channels and touchpoints
• Consideration: sees product at automobile shows
• Use: observing product in action on the road
• Post-use: decrease in fatalities
9. Julia Coyle FA102b Professor Klinkowstein
User/Customer Experience Map
Planning Sketch
10. Julia Coyle FA102b Professor Klinkowstein
User/Customer Experience Map
Final Design
11. Julia Coyle FA102b Professor Klinkowstein
User/Customer Experience Map
Naming
• Vehicle
• Monitor
• Service
Servitor
12. Julia Coyle FA102b Professor Klinkowstein
User/Customer Experience Map
Research Logotypes
Servitor Servitor Servitor
13. Julia Coyle FA102b Professor Klinkowstein
User/Customer Experience Map
Final Logotype
14. Julia Coyle FA102b Professor Klinkowstein
User/Customer Experience Map
Product or Service Description FB Page Research
Subaru
“We will strive to create advanced technology on an ongoing basis
and provide consumers with distinctive products with the highest
level of quality and customer satisfaction. We will aim to continuously
promote harmony between people, society, and the environment
while contributing to the prosperity of society. We will look to the
future with a global perspective and aim to foster a vibrant,
progressive company.”
https://mission-statement.com/subaru/
15. Julia Coyle FA102b Professor Klinkowstein
User/Customer Experience Map
Product or Service Description FB Page Research
State Farm
“The State Farm mission is to help people manage the risks of
everyday life, recover from the unexpected, and realize their dreams.”
https://www.statefarm.com/about-us/company-overview/company-profile/mission
16. Julia Coyle FA102b Professor Klinkowstein
User/Customer Experience Map
Mission Statement
The product assists users in sustaining a safe environment when
driving. We vow to stay up to date with the constantly changing
mechanics and technology of the world to ensure a decrease in
automobile collision. This is a prototype concept created for
educational purposes and is not a real product or service.
