Jovita Navera-Garcia is a freelance virtual assistant with over 16 years of experience in sales, customer service, and data entry roles. She has a bachelor's degree in information and computer science and is proficient in Microsoft Office programs. Her previous roles include senior sales coordinator for Merck, Inc., where she developed client relationships, supported sales strategies, and prepared reports. She is passionate, organized, and able to multi-task and meet deadlines.

1. JOVITA NAVERA-GARCIA
Cluster 5 Unit 1-B U.N. Garden Condo., Cristobal St., Paco / 47 yrs old. /
jngarcia69@yahoo.com
FREELANCER / VIRTUAL ASSISTANT
■ Career Profile
I am Passionate yet organized sales team-worker with sixteen years’ experience in sales
office department, MIS and Customer Care Service Department. I am also a quick encoder,
well-organized and reliable. Acquired key skill sets and established sales work values as
follows:
 Language skills – ability to read and interpret documents such as operating and
maintenance instructions and procedure manuals. Ability to write routine reports and
correspondence. Practices good judgment and discretion while working closely with sales
managers, firm’s internal departments and customers. Ability to speak effectively before
groups of customers or employees of organization.
 Mathematical skills – Ability to calculate figures and amounts such as discounts, interest
and percentage.
 Reasoning ability – Ability to solve practical problems and deal with a variety of concrete
variables in situations, interpret a variety of instructions furnished in written, oral, diagram or
schedule form.
 Multi-task effectively – Prioritize independently and meet tight deadlines at all costs.
 Can work in a minimum supervision
 Proficiency in computers – Proficient in PowerPoint, Excel and Word.
Objective – Perform job successfully, able to perform essential duty satisfactorily and
working in a team-oriented environment.
■ Professional Experience
Senior Sales Coordinator / Merck, Inc. Makati City 1998 – 2009
Sales Coordinator Chemicals Division
Customer Care Service Dept.
Sales Initiatives:
Job Summary:

2.  Provides central sales office services, serving customers, supporting sales staff and
communicating externally and internally to ensure customer sales are executed quickly and
efficiently, to be able to contribute to the growth and competitiveness of the business.
Essential Duties and Responsibilities:
 Developed and sustained relationships with potential and existing clients by coordinating
professional meetings, attending promotional events and providing effective administrative
support.
 Actively supported company sales team – Coordinated sales details, pre-sale material and
after-sale deliveries. Handles contacts.
 Participated in execution of sales strategies
 Prepared clear sales analysis, as well as sales reports, sales-order status, sales
agreements, in-time proposals and presentations.
 Monitors status of customer orders ex-stock and forwards order and follow-up concerned
departments to ensure delivery by specific dates.
 Met with customers on and off company premises for discussions.
 Made efficient purchases resale supplies. Attempts to sell additional products to customers.
 Responsible for timely, accurate quotations and various pro-forma invoices to customers,
processing inquires through personal visits, email, phone and fax.
 Files pertinent records
 Implements credit limit/extension term policy
 Perform the responsibilities of Customer Care Supervisor when required.
Achievements:
 Adopted proactive approach to sales-promotions – Contacted regional team for order
status.
 Contributed insights to marketing activities, promotes and monitored responses.
 Optimized sales by collecting and analyzing information – Performed trend monitoring and
performance assessment.

3. Sales Secretary Merck, Inc. Makati City 1993 – 1997
Chemicals Division
Job Summary:
Local Business:
 Participates in the planning of marketing and sales objectives in assigned
departments.
 Continuously conduct market researches to properly monitor existing and
developmental needs of client.
 Prepares monthly, quarterly and annual sales performance reports.
 Develops and maintain market of Merck and non-Merck products through expansion
of clientele and product ranges.
 Prepares drafts of local offers and commercial invoices.
 Maintains liaison with clients through personal visits and other forms of
communication towards the establishment of strong business relationships, provision
of technical know-how and consummation of sales transactions.
 Other functions which may be assigned from time to time.
Data Encoder Merck, Inc. Makati City 1992 - 1993
EDP Dept.
Job Summary:
 Encodes and updates customer database file for new customer.
 Enter order into Order Processing System and print invoices.
 Close invoices issued (transaction process for the day)
 Provide list of updated pending orders to Sales and Marketing every 5th
and 20th
of
the month.
 Oversee the daily transaction of Order Processing Group.
■ Education
 Bachelor’s degree in Information and Computer Science
 Certified in Teaching Professions (board passer)