1. Lenina (Nina) Gundlock-Jones
2329 Calle Balandra, San Clemente, CA 92673
(949) 573-1656 NinaJones44@hotmail.com
SUMMARY
Highly accomplished Business Analyst with experience in the Insurance, Action Sports Apparel and Staffing industries. A
successful, personable, dedicated Business Systems Analyst with a proven track record of implementing strategically
focused projects using various software development methodologies (Waterfall, Agile, Incremental, Scrum, RAD).
 Creative and innovative thinker, with excellent communication skills, bringing energy, enthusiasm and leadership
to problem resolution.
 An expert at the gathering, synthesizing and prioritizing requirements by facilitating JAD sessions, performing
interviews, document analysis, requirements workshops, site visits and surveys.
 Vastly experienced in documenting detailed business requirement documents, use cases and diagrams,
functional and non-functional specifications and defining project plans.
 Excellent writing skills in preparing business requirements documents (BRD’s) system requirements specifications
(SRS), system design specifications (SDS), functional and non-functional specifications and defining project
plans.
 Highly proficient in the analysis and design of applications using OOAD techniques, UML and Design Patterns.
 Highly skilled at performing Gap Analysis, SWOT analysis, Risk Analysis and Cost/Benefit analysis
 Proficient in testing tools (HP Quality Center) to design, develop and implement test plans, test cases and test
scripts for all stages of the test process (QA, UAT and PPV).
 Strong skills with MS Office (Word, Excel, PowerPoint, Visio, Project), SharePoint, SQL Server Reporting
Services.
 Superbabilitytomulti-taskandsucceedindynamicenvironments withahighlymotivatedpersonality.
PROFESSIONAL EXPERIENCE
Business Systems Analyst
QBE North America September 2010 - Present
 Developed thorough business, functional and non-functional requirements by leading JAD sessions, and
interviews with clients from inside and outside of the company.
 Designed detailed ‘wireframes’ depicting the new design of the website and presented these to the project
stakeholders for review and approval.
 Defined current and target state diagrams of the system using Use Case Diagrams, Class Diagrams and State
Diagrams.
 Worked closely with developers, database and systems administrators on current production system changes or
upgrades.
 Projects included:
 $7M policy holder self servicing web site project. The project allows the policy holders to view detailed
information regarding their insurance policy, letters sent as well as the ability to make premium payments
online.
 Intranet site to house all common policy forms that included search capability for use by our agents. The
project included an approval process workflow for each form before being made available.
 Business Analyst and liaison between project stakeholders, developers and testing team for a $2M+ project to
implement new hazard insurance product within our main ERP system.

2.  Lead Business Analyst for the Accounting/Finance team in migrating over 30 applications (desktop, client
server, ERP, mainframe, etc.) to the new parent company network environment.
 Lead Business Analyst on a project to re-engineer and update the UI on the company’s client facing (B2C)
website, developed on a .Net platform that allows lenders to track forced placed insurance on their borrower’s
loans. Also managed the testing process of this project from unit testing to post production validation.
Business Systems Analyst
Volcom, Inc., Costa Mesa, CA October 2007 - February 2009
 Worked closely with the ERP software vendor (Full Circle – apparel software) to implement new
enhancements to the system by defining the user requirements, testing and monthly upgrades into our
production system.
 Provided daily production support to approximately 100 users.
 Created and managed the company’s change control process that did not exist prior. In this role I
worked closely with the business users, executive committee and developers to produce a quality
product.
 Functioned as the Project Manager on all enhancements to the system.
 Begun the initial define stage of enhancing the company’s eCommerce site that allowed customers to
purchase the Volcom apparel online.
 A central analyst in the large scale implementation of Manhattan Associates, Warehouse Management
System (WMS).
 Wrote functionality test plan and scripts for testing the new application. Coordinated the execution of
these test scripts and managed the entire QA process.
Remedy Staffing (now known as Select Staffing), Aliso Viejo, CA 1993 – October 2007
Senior Consultant/Business Systems Analyst, July 2006 – October 2007
Contracted to assist with company buy out
 Using my organizational skills, I was able to lead the conversion team through a successful retirement
of our proprietary system to our new 'parent' company's software application
 Led project team in the selection of an applicant tracking software. This included all project
management, analysis, testing, training and implementation of the product to over 200 users. Taleo
was the chosen application.
Manager, Business Analyst, IT Business Systems Dept. 2004 – 2006
 Primary function was to be the link between the user community and the IT group. The IT group
included developers, network administrators, DBA's and Help Center technicians.
 Identify and gather all requirements that are critical to the business mission through extensive design
validation sessions and one on one interview with users in a very agile environment.
 Led team in implementing SharePoint to our enterprise content management, business intelligence and
Newsfeeds.
 Developed and executed test plans for existing and newly developed applications. Verified that all
requirements were testable and generated testing objectives.
 Was responsible for production support of mission critical systems.
 Managed a team of 6 business analysts working on many different projects at the same time.
 Managed all phases of the development of an ASP application where potential candidates completed a
job application via the internet.
 Managed the development, testing, implementation and production support of an online Client Ordering
system that was developed on the .NET platform.
 Led a team of managers through the selection process and then the development and implementation
of an online recruiting tool used by our high end placement division.
 Was part of the design team that developed the companies IT Sarbanes Oxley controls.
 Dedicated to implementing on-site business requirements for quarterly application upgrades.

3.  Managed the change control process for our proprietary software application. In this role I worked
closely with the business users, executive committee and developers to produce a quality product.
 Worked closely with technical staff to create, interpret, and implement business requirements.
 Identified, analyzed, reported and tracked test expectations and results.
 Streamlined the development/implementation lifecycle.
 Wrote functionality test plan and scripts for testing the new application. Coordinated the execution of
these test scripts and managed the entire QA process.
Business Systems Analyst/Project Manager 2000 - 2004
 Assigned as the lead project manager in converting the front end application from a legacy system to a
proprietary system developed in MS Visual Basic 6.0 and MS SQL Server 2000.
 Mapped conversion data from the legacy system to the new system. Validated the process was
accurately reflecting the Remedy's business needs.
 Facilitated JAD sessions for defining business requirements and user acceptance testing standards.
 Designed, implemented and conducted end-user training sessions (remotely) of 300+ users exercising
full use of the application
 Gained consensus for business requirements being fully met and attainable technical development
expectations.
 Developed and executed project plans and test scripts for testing (UAT) and subsequent user training.
EDUCATION
SADDLEBACK COLLEGE, Mission Viejo, CA
AA - Liberal Studies
VILLANOVA UNIVERSITY
Certificate in Business Analysis
COMPUTER SKILLS
Software: MS Office (all versions); SharePoint; SQL Query Analyzer; HP Application Lifecycle Management,
.NET
Operating Systems: Windows 8; Windows 7; Vista; Windows XP; Windows 2000; Windows NT
AFFILIATIONS
International Institute of Business Analysis
International Project Management Institute
Orange County Chapter Project Management Institute
Orange County Chapter of Business Analysis Institute