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Ch. 9- Ppt for ALHEI Housekeeping course
- 1. © 2008, EducationalInstitute HOUSEKEEPING GUESTROOM CLEANING 1/16/2024
- 2. © 2008, EducationalInstitute CORE CONCEPTS 1. Identify procedures room attendants typically follow when reporting to work and preparing to clean guestrooms. 2. Explain how guestroom cleaning assignments are made and how the order in which to clean assigned rooms is determined. 3. Describe the procedures typically followed by room attendants when cleaning guestrooms. 4. Explain the function of a guestroom inspection program. 5. Distinguish routine guestroom cleaning from deep cleaning functions. 6. Identify typical procedures room attendants follow when providing turndown service for guests. Introduction to Housekeeping Guestroom Cleaning Importance of Clean Guestrooms Basic Housekeeping Supplies Effective Cleaning Techniques Best Practices for Guestroom Cleaning Q&A Photo by: energepic.com https://www.pexels.com/@energepic-com-27411
- 3. © 2008, EducationalInstitute First impression for guests Promoting guest satisfaction Maintain positive hotel reputation Ensuring repeat business IMPORTANCE OF CLEAN GUESTROOMS
- 4. © 2008, EducationalInstitute IMPORTANCE OF CLEAN GUESTROOMS
- 5. © 2008, EducationalInstitute 4 STEP 1. PREPARE In most properties, the room attendant’s workday begins in the linen room- “The headquarters of the housekeeping department” This is where the employee: •Reports to work •Pre-shift meeting where they receive room assignments, keys & room status reports •Prepares for the workday by assembling and organizing the supplies that are necessary for cleaning onto their carts •Checks out at the end of his or her shift.
- 6. © 2008, EducationalInstitute BASIC HOUSEKEEPING SUPPLIES ON A CART • Microfiber cloths and towels • Multi-purpose cleaning solutions • Vacuum cleaner and attachments • Disposable gloves and aprons • Clean Linens- Towels & Sheets, Mattress Pads, Pillow Cases • Soaps & Refills for Amenities • Toilet Paper, Tissues, Glasses etc. •PPE (Personal Protective Equipment) The Housekeepers TOOLBOX Typically stored in the linen room
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- 8. © 2008, EducationalInstitute THE HAND CADDY Typical Items in the Caddy • All-purpose cleaner •Spray bottle Window & Glass Cleaner •Bowl brush •Dusting solution •Cloths and sponges •Rubber gloves In most cases, the cleaning supplies for guest and bathrooms are in a hand caddy on top of the cart so the room attendant does not have to bring the entire cart into the room and has easier access to supplies
- 9. © 2008, EducationalInstitute Once the cart is loaded the room attendant is ready to clean the rooms 8 The order in which he or she cleans rooms will be determined by the room status report. 1. Check-out: A room from which the guest has already checked out 2. Stayover: A room in which the guest is scheduled to stay again 3. Due out: A room from which a guest is due to check out later that day Several categories of room status, but primarily, a room attendant’s cleaning schedule will be determined by these 3: Check-outs are usually done first so the front office can sell the rooms as guests arrive
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- 11. © 2008, EducationalInstitute STEP 2: CLEANING THE GUESTROOM & EFFECTIVE TECHNIQUES • Top-to-bottom cleaning approach • Proper dusting and surface sanitization • Stain removal and spot cleaning • Bed making and linen changing
- 12. © 2008, EducationalInstitute BEST PRACTICES FOR GUESTROOM CLEANING • Developing a cleaning checklist • Implementing quality control measures • Training and supervision of housekeeping staff • Adapting to guest preferences and special requests
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- 14. © 2008, EducationalInstitute ITEMS TO DUST • Picture frames • Mirrors • Headboards • Lamps, shades, and light bulbs • Bedside tables • Telephone • Windowsills Window and sliding-glass door tracks Dresser—including inside the drawers Television and stand Chairs Closet shelves, hooks, and clothes rod Top of doors, knobs, and side Air conditioning and heating units, fans, or vents 13
- 15. © 2008, EducationalInstitute STEPS TO MAKING A TRIPLE-SHEETED BED • Place the fitted or flat sheet on first. • Place a flat sheet on next. • Place the blanket on third. • Place another flat sheet over the blanket. • Place the comforter on top and pull it down halfway. • Place the pillows on the bed. • Pull the comforter over the pillow. 14
- 16. © 2008, EducationalInstitute MAKING AN ALLERGY- FRIENDLY ROOM • Installing air and water purifiers • Using green cleaning supplies • Providing special pillow encasements • Providing antimicrobial coatings • Removing nuts and chocolates from minibars • Eliminating the use of deodorizers • Reducing the amount of detergent used on bedding • Creating feather-free floors • Installing germicidal ultraviolet lights in air-conditioning units • Installing charcoal-filtered shower heads 15
- 17. © 2008, EducationalInstitute COMMON REQUESTS • Hypoallergenic bedding • No pets in the room for 30 days prior • Non-smoking • Bedding washed in hot water with no detergents • A room cleaned without harsh chemicals • Room away from the swimming pool, beach, woods, or anywhere with a high concentration of molds or pollens 16
- 18. © 2008, EducationalInstitute TURNDOWN PROCEDURES • Cleaning the bathroom and restocking it with fresh towels • Rotating or restocking amenities • Tidying the guestroom • Emptying wastebaskets • Folding back the bedspread, blanket and top sheet • Fluffing the pillow • Drawing the drapes • Leaving a special gift (chocolate, mint, flower, a note) 17
- 19. © 2008, EducationalInstitute CHALLENGES IN HOUSEKEEPING • Time Management • Dealing with Persistent Stains • Managing Cleaning Supplies • Tackling Large Spaces
- 20. © 2008, EducationalInstitute CONCLUSION • Recap of Key Points & Quiz Topics • Encouraging a Housekeeping Culture • Continuous Improvement • Q&A Session