1. CANDICE S. PITCHER
10935 Saffron Court
Orland Park, IL 60467
Phone: (708)204-1706 Email: candice.pitcher@comcast.net
SUMMARY
Detail-oriented and results-driven Operations Manager with extensive experience in strategic planning, managing projects,
and improving efficiency of operations, team building, and detailing project information to determine effective process for
operations. Identifies areas of strengths and weakness, and implements company policies, standards, changes in operation,
and systems optimizing productivity and profitability. Strong leader, who instills vision, motivates staff to maximum
productivity and control cost through the most effective uses of manpower and available resources. Instills vision to achieve
company goals and surpass expectations while maintaining quality, safety, and customer service integrity through total
quality management.
Key strengths:
 Administration / Operations  Operational Efficiency  Entrepreneurship / Leadership
 Leadership / Development Mgmt  Communication  Self-Management
 Project Management  Key Account Management  Technology
 Network and Dispatch Management  Process Improvement  Safety Management (all aspects of
FMCSR)
 Transportation metrics and financials
 Human Resources
 Customer Service  Driver recruiting/ retention
 Mentor/Coach/Leader
PROFESSIONAL EXPERIENCE
C&K TRUCKING, INC. , Chicago Ridge, IL 2014- 2016
Terminal Administration Manager
 Follows up on outstanding A/R for all payers. Investigates account status and initiates collection activity as needed.
 Researches, appeals and resolves outstanding claims. Monitoring the unbilled accounts
 Reduction of 88% in customers not being billed- financial gain for C&K
 Ensuring that all payment posting is done in accordance to established contracts and company standards.
 Improving collections by identifying, partial denials, or denials from third party payers and implements change.
 Developing and maintains key working relationships with clients and payers to ensure proper billing/collections while
acting as an escalation and expert knowledge resource.
 Rate/pricing Negotiations with current and potential customers
 Per Diem 2014-2015 reduced 59%
 Focus Customers: Laufer/Cequent; Innophos; Family Dollar (three primary customers for the Regional division)
 Increased Regional Driver count 8-10 drivers to 30 drivers within a 6-month period
SCHNEIDER NATIONAL, INC., Chicago, IL 2010 – 2013
Operations Manager
Drove the achievement of key objectives including safety, service delivery and reduction in turnover of fleet managers and
drivers. Ensured compliance with all safety procedures and policies.
 Modeled the “Value Triangle” (customer, driver, office associate, business), resulting in high degree of efficiency and
effectiveness.
 Established solid business relationships, maintaining open, accurate, timely two-way communications with drivers and
internal associates, leading to strong relationships and teamwork.
 Facilitated FM individual development, education, and training through daily coaching and regular business partnerships
and performance appraisals, providing an open door and necessary tools to individuals for career growth and constructive
feedback.
 Coordinated seamless transfer of drivers to and from other lines of business or operating centers as part of retention
solution and driver career development. Decreased driver turnover 17% year-over-year while challenged with the single
largest technology change in the history of the organization.
 Effectively facilitated group meetings for internal and driver associate groups, providing updated quarterly business results.
 Increased driver capacity 36% (294 driving associates in 2011 to 402 today). Aggressive recruiting strategies in a complex
environment, coupled with emphasis on improving driver relationships contributed to several key factor business wins.
 Provided above reproach service to numerous key accounts, most noteworthy Proctor and Gamble, resulting in a 300 load
per year increase to an already significant award.
 Consistently lead the network in driver-to-truck ratio (0.81) and preventative maintenance on-time percentage (95%)
resulted in decreased maintenance spends and increased asset utilization.

2. J.B. HUNT TRANSPORT, INC., Chicago, IL 1998 – 2010
Operations Manager 2007-2010
Hired, trained and managed 10 – 12 Fleet Managers and 1 part-time employee. Completed payroll audits on local planned
freight for any work configuration for Chicago, Kansas City, St. Paul, Columbus, and other markets in the Northeast.
 Monitored driver compliance with safety and D.O.T regulations by conducting 90-day reviews, root cause analysis of
accidents and safety incidents.
 Outsourced freight when volumes exceed capacity and ensured the outsourced carrier was delivering acceptable service
levels, choosing the carrier option offering the best service levels and cost benefit.
 Managed asset utilization, maximizing efficiency, meeting key customer needs.
Area Service Manager, Regional Division (Logistics) 2003- 2007
Ensured customer's freight was picked up and delivered using safe, reliable carriers.
 Developed and managed a network outside carriers, guaranteeing adequate capacity.
 Negotiated with carriers, meeting margin requirements and providing maximum profitability.
 Managed all freight in transit by obtaining adequate updates from carriers and drivers to monitor movement and ensure
on-time delivery.
 Met or exceeded margin and revenue goals for specific area, reducing cost to move freight.
Intermodal Fleet Manager 2003-2003
Managed and supervised drivers, ensuring compliance with D.O.T regulations and driver compliance with company regulations.
Maintained payroll, driver retention, safety, and the timely movement of freight.
 Ensured equipment and end-to-end human resources service delivery, employee effectiveness and cost control in safe,
professional manner through effectiveness and leadership of drivers.
 Resolved conflicts with employees and challenging customers by appraising, evaluating and responding to environmental
strain and emotional stress.
Safety Administrator 1998-2003
Provided administrative support for complex and time-sensitive projects as well as routine duties. Led terminal-wide compliance
policies, procedures, state and federal, regulations regarding work place and environmental safety. Oversaw all driver
compliance processes, including annual reviews, D.O.T. Physicals, and CDL requirements, in compliance with D.O.T
regulations and company policies for drivers, Fleet Managers, and Operations Managers. Integrated and implemented
PeopleSoft program.
 Delivered HR services, including hiring process for designated terminal, including scheduling of new-hire orientation and
on-boarding and completion of new hire paperwork and benefits enrollment.
 Supported and troubleshot 90+ hardware / software equipment. Network setup and support; ordered and setup technical
equipment.
TECHNICAL SKILLS
 Microsoft Office  PeopleSoft
 Paycor  ADP
 Lotus Notes 4.1 and 5R 6.0  Java
 AS400  Kronos
 Oracle Transportation Management (OTM)  E-Time
EDUCATION
Medical Coding Specialist/ Accounting, Indiana Business College, Vincennes, IN
GROUPS
Illinois Trucking Association