1. MARK WIDDOWSON
25 Providence Green Pontefract WF81ST
Mobile: 07474415414
Email: Widdowson3670@gmail.com
A result driven, experienced multi-site Centre Manager with strong commercial acumen, analytical and
leadership skills. Highly focused on ensuring contractual obligations to customers are achieved cost
effectively and within strict company and legislative regulations. Works continuously on driving
improvements to the profitability, customer service, employee retention through the development and
engagement of both internal and external stakeholders.
A highly adaptable, data driven manager; well versed in managing a challenging and diverse workforce
within a highly unionised often reactive, service driven environment.
CAREER HISTORY
Cluster Site Centre Manager G4S LTD 2010 - 2014
Full P&L and budget accountability for two Service Centres located within Yorkshire with c£11m of
combined revenue. Responsible for the combined operating centres delivery of up to 10,000 cash
consignments per day. O-License holder for the sites 76 vehicles. Leader to a team of 14 direct reports and
192 in direct reports. Direct responsibility for 15 centre managed customer contracts with combined annual
revenue of £1.9m.
Specialities
 Process Improvement, Project & Change Management , Budget & P&L, Operations , Warehouse &
Transport Management, KPI & Metrics, Human Resource Management.
Key duties
 Set, monitor and manage budget and P&L accounts, delegating accountability where appropriate.
 Set and agree clear performance objectives with teams, regularly monitoring performance and
taking action to correct shortfalls.
 Optimises resources and continuously reviews the operations within the centre to improve
profitability, metrics, customer service and managing change where necessary.
 Drives a lean culture through the centre ensuring compliance to company regulations is maintained
at all times.
 Ensures that all relevant legislative requirements are adhered to and that Company procedures and
standards are maintained
 Manage employee performance issues, including dismissals and appeals and grievances in line
with company policy.
 Recruit, develop and retain operational and management employees.
1-Mark Widdowson

2. Key Achievements
 Project managed the operational work stream for the recent closure (April 2014) of the G4S centre
located in York and the subsequent transfer of work into Bradford(24 vehicles, 3000 containers per
day, 35 employees)
 Maintained a top 5 position within Cash UK on compliance audits including Cash, H&S and
Transport.
 Introduced a `Safety Awareness` campaign which incorporated bespoke MH and safety training as
well as in depth incident investigation processes. The campaign reduced employee work based
H&S incidents within by 60% within a 12 months.
 Introduced a `Balanced Score Card` system for drivers; which reduced driver to blame road traffic
collisions by 50% and Tachograph infringements by 60% within the centre.
 Managed the first operating centre to achieve a continuous improvement 5S status.
 Introduced an absence management system into the centre that reduced operational sickness
within centre by 7% between 2013-2014 saving c£140k.
 Achieved KPI targets (Service level 99.4%, annual RPI related Price increases) for all centre
managed contracts between 2012-2014.
 Introduced a wide reaching employee engagement process (focus groups, newsletter, employee
idea, 6 monthly employee survey) which reduced employee attrition rate within centre by 11%
between 2012-2014 saving c£50k on previously spent recruitment costs.
Centre Manager G4S LTD 2007-2010
Service Manager G4S LTD 2002-2007
QUALIFICATIONS
Low field Secondary Modern (6 O-Levels). 1981-1985
Level 5 Diploma in Management & Leadership. Award date-Feb 2011
NVQ level 3 in Business Improvement Techniques. Award date-Jun 2011
Green Belt in Lean Six Sigma. Award date-May 2013
Certificate of Professional Competence in National Road Haulage. Award date-Jan 2008
ISOH Managing Safety. Award date-Nov 2014
Advanced Level 6 Diploma in Transport & Logistics (currently studying).
PRINCE2 Project Management (currently studying).
INTERESTS
Medium distance Trail Running, Mountain Biking and reading (Biographies).
2-Mark Widdowson