1. JOHN T. CHRISTIE
114 Jefferson Ave.
Port Jefferson, New York 11777
(631) 862-6341
(631) 449-5439 Mobile
www.linkedin.com/in/john-christie-4b96a975
OVERVIEW
Top producing Service Manager with broad experience in operations, management, strategic
planning, cost analysis, customer service, and administration. Strong interpersonal and
communication skills; excellent reputation for building productive teams and customer relationships.
Creative in solving business problems and satisfying customers within the scope of available
resources and budgets.
PRODUCTIVE EXPERIENCE
PITNEY BOWES, Farmingdale, NY (1996 to 2015)
Location/Service Manager
Recruited as Senior Service Manager to manage and direct the daily operations of this
multimillion dollar office that sells and services high profile mailing equipment. Scope of
responsibilities are diverse including all aspects of contract negotiations, technical support, sales,
service, office support, collections, administration, finance, P&L and training. Interface with
senior executives to ensure accurate sales and service of equipment. Train and develop a staff of
20 service technicians for a three district office that covers Nassau and Suffolk Counties,
Brooklyn, Queens, Staten Island, and Westchester. Formulate strategic goals, set work standards,
and ensure employee performance to these standards. Review and authorize documents; enforce
company policies and procedures.
OFFICE SOLUTIONS INC., Syosset, NY (1988 to 1996)
Service Manager, (1991 to 1996)
Held full autonomy for hiring, firing, and supervising a staff of six technicians and one dispatcher,
parts inventory, purchasing, territory assignments, and customer relations. Direct responsibility for
servicing 10,000 typewriters and word processors, 1,000 thermal and plain paper faxes, and 200
shredders. Report to the President of the company.
• Obtained a 3rd
party Service Contract with IBM resulting in a $10,000 a month income for the
company.
• Sourced various parts vendors, which has saved over 30% in cost a month.
Service Technician, (1988 to 1991)
Managed all aspects of customer service and equipment repair for product line including IBM,
Xerox, and Panasonic typewriters and word processors. Provided technical support to other
technicians.