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2011 Strategic Platform
What We Know About the Market
• Since January 2009, only 13 condos/townhomes in Western N.C. have sold:
– 11 at The Fitzgerald
– 1 at The Cliffs at Walnut Cove (December 2010)
– 1 in Transylvania County (June 2010)
• The table below separates activity within the Asheville city limits from other areas in Buncombe
County.
Total Active 73 102 175
Active Condos/Townhomes 27 17 44
Total Sales 19 15 34
New construction sales 9 2 11
Condos/Townhomes Sold 5 1 6
Pending sales 0 0 0
*As of December 31, 2010
+$1M Listings* Asheville Total
Buncombe
County
Marketing: Where We’ve Been & What We’ve Learned
• For the past 18 months, marketing has focused on raising local awareness of The Fitzgerald as a
luxury condominium product adjacent to The Grove Park Inn. Through a combination of advertising
and outreach to local realtors by Beverly-Hanks, we believe we have reached the saturation point in
raising awareness.
• Building on that awareness, we will focus more on the lifestyle afforded to residents of The
Fitzgerald through ownership and membership in the 2011 marketing campaign.
• We know that more than half of the traffic at the sales model is attributed to GPI guests (33%) and
people driving by who see the signage (25%). The next largest segment is from the internet (9%). We
also know that all 11 of the current homeowners had at least one experience at GPI prior to making
an offer; 10 of the homeowners are Community Members.
Where We’re Going
2011 Sales Goal: 5 condominiums
• Strategy
– Blur the line between The Fitzgerald & The Grove Park Inn
– Promote how it feels vs. how it looks
– Create a relationship with our potential owners
– Promote the four pillars of our message
• Relationship with The Grove Park Inn (#1 differentiator)
• Best Address in Asheville
• Condos
• Category of One
How We’re Getting There
• Continue marketing efforts at GPI
– Kiosks
– Concierge handouts
– Amenity brochures (Club Floor & The Spa)
– STAY Magazine
– Resort TV channel
– Club Floor tour incentive
• Strengthen online presence
– Update website to better promote The Fitzgerald lifestyle available “through ownership &
membership”
– Better utilize social media (blog, Facebook, Twitter, etc.) to increase SEO
– Boost online advertising with Google AdWords and with targeted media used by GPI (WSJ/NYT)
• Increase local ad intercept campaign
– Outdoor boards (permanent & rotary)
– Advertorial and editorial content in newspaper and local lifestyle publications with a focus on
holidays and historically high visitation periods
– Increase outreach to local brokers by working through Beverly-Hanks
2011 Media Flow Chart
Media Closing 3 10 17 24 31 7 14 21 28 7 14 21 28 4 11 18 25 2 9 18 23 30 6 13 20 27 4 11 18 25 1 8 15 22 29 5 12 19 26 3 10 17 24 31 7 14 21 28 5 12 19 Total
Local Media
Asheville Citizen Times
Advertorials
2 Weeks Prior 29 19 3 10 31 3 9 $9,065
Asheville Citizen Times
Main News Ads - 50"4C
1 Week Prior 22 14 12 25 16 22 6 21 17 15 21 $5,665
Fairway Outdoor -
Rotary
1 Week Prior $13,200
Fairway Outdoor -
Permanent 14' x 48'
1 Week Prior $17,000
The Laurel
First of Month
Prior
$11,250
Carolina Home &
Garden
3/8, 8/16 $4,800
Asheville Magazine $0
Beverly-Hanks
Welcome Magazine
$1,350
Media Total 62,330$
Internet
Google Search Marketing 1 Week Prior $42,000
Asheville Citizen Times
Banner Ad
1 Week Prior $3,500
Condo.com 1 Week Prior $140
AOL Cost Per Click &
Leadback Retargeting
$5,000
WSJ.com Geo Targeted
Banners - 300x250
$5,000
NYTimes.com Geo & Demo
Targeted Banners - 300 x
250
$1,500
Internet Total 57,140$
TOTAL $123,491
2010 2011
1,350$
$14,678 $10,793 $13,973 $15,449 $3,170 $3,170$7,294 $5,600 $6,100 $14,103 $17,073 $12,088
4,288$ 4,288$9,788$ 4,288$ 4,288$ 4,288$ 1,670$ 1,670$3,884$ 4,200$ 4,700$ 9,788$
2,500$
New York Florida
Carolinas &
ATL
500$ 500$ 500$
Condo Listing
140$
ATL, Raleigh, Charlotte,
Greensboro, S Florida
2,500$ 2,500$
Real Estate, Business & Lifestyle
Banners; Real Estate Newsletter
Email
2,500$
September October
500$ 500$ 500$ 500$ 500$ 500$ 500$
April May June July August
1,670$3,744$ 4,200$ 4,200$ 3,788$ 3,788$ 3,788$ 3,788$ 3,788$ 3,788$
October
1,670$3,788$
November DecemberJan Feb March April May June July August September
1,500$ 1,500$7,800$ 10,390$ 6,505$ 9,685$ 11,161$3,410$ 1,400$ 1,400$ 4,315$ 7,285$
2010
1,875$ 1,875$ 1,875 1,875$ 1,875$
Spring - FP4C Summer - 2 Page Editorial Fall - FP4C
1,500$
2,400$
1,875$
May - FP4C June - FP4C
July - FP4C & 2
Pg Home Feature
August -
FP4C
September -
FP4C
October - FP4C
2,400$
1,400$ 1,400$ 1,400$ 1,500$
1,295$
2010 Contract - I-240 Permanent Board 2011 Contract
1,400$ 1,400$ 1,400$ 1,400$ 1,400$ 1,400$ 1,400$
One Rotary Board
2,200$ 2,200$ 2,200$ 2,200$ 2,200$ 2,200$
515$ 515$ 1,030$ 1,030$ 1,030$ 515$ 1,030$
1,295$ 3,885$
AUG
1,295$
SEP OCTJUL
1,295$
JAN FEB MAR APR MAY JUN NOV DEC
Resort Advertising – 2010
Concierge Handout (front)
Kiosk
Resort Advertising – 2011
Concierge Handout (front)
Kiosk
Local Outdoor Boards – 2010
Local Outdoor Boards – 2011
Print & Online Banner Ads – 2010
Print Ad
Dynamic Banner Ad shots
Print & Online Banner Ads – 2011
Print Ad Static Banner Ads

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Fitzgerald Strategic Marketing Platform - 2011

  • 2. What We Know About the Market • Since January 2009, only 13 condos/townhomes in Western N.C. have sold: – 11 at The Fitzgerald – 1 at The Cliffs at Walnut Cove (December 2010) – 1 in Transylvania County (June 2010) • The table below separates activity within the Asheville city limits from other areas in Buncombe County. Total Active 73 102 175 Active Condos/Townhomes 27 17 44 Total Sales 19 15 34 New construction sales 9 2 11 Condos/Townhomes Sold 5 1 6 Pending sales 0 0 0 *As of December 31, 2010 +$1M Listings* Asheville Total Buncombe County
  • 3. Marketing: Where We’ve Been & What We’ve Learned • For the past 18 months, marketing has focused on raising local awareness of The Fitzgerald as a luxury condominium product adjacent to The Grove Park Inn. Through a combination of advertising and outreach to local realtors by Beverly-Hanks, we believe we have reached the saturation point in raising awareness. • Building on that awareness, we will focus more on the lifestyle afforded to residents of The Fitzgerald through ownership and membership in the 2011 marketing campaign. • We know that more than half of the traffic at the sales model is attributed to GPI guests (33%) and people driving by who see the signage (25%). The next largest segment is from the internet (9%). We also know that all 11 of the current homeowners had at least one experience at GPI prior to making an offer; 10 of the homeowners are Community Members.
  • 4. Where We’re Going 2011 Sales Goal: 5 condominiums • Strategy – Blur the line between The Fitzgerald & The Grove Park Inn – Promote how it feels vs. how it looks – Create a relationship with our potential owners – Promote the four pillars of our message • Relationship with The Grove Park Inn (#1 differentiator) • Best Address in Asheville • Condos • Category of One
  • 5. How We’re Getting There • Continue marketing efforts at GPI – Kiosks – Concierge handouts – Amenity brochures (Club Floor & The Spa) – STAY Magazine – Resort TV channel – Club Floor tour incentive • Strengthen online presence – Update website to better promote The Fitzgerald lifestyle available “through ownership & membership” – Better utilize social media (blog, Facebook, Twitter, etc.) to increase SEO – Boost online advertising with Google AdWords and with targeted media used by GPI (WSJ/NYT) • Increase local ad intercept campaign – Outdoor boards (permanent & rotary) – Advertorial and editorial content in newspaper and local lifestyle publications with a focus on holidays and historically high visitation periods – Increase outreach to local brokers by working through Beverly-Hanks
  • 6. 2011 Media Flow Chart Media Closing 3 10 17 24 31 7 14 21 28 7 14 21 28 4 11 18 25 2 9 18 23 30 6 13 20 27 4 11 18 25 1 8 15 22 29 5 12 19 26 3 10 17 24 31 7 14 21 28 5 12 19 Total Local Media Asheville Citizen Times Advertorials 2 Weeks Prior 29 19 3 10 31 3 9 $9,065 Asheville Citizen Times Main News Ads - 50"4C 1 Week Prior 22 14 12 25 16 22 6 21 17 15 21 $5,665 Fairway Outdoor - Rotary 1 Week Prior $13,200 Fairway Outdoor - Permanent 14' x 48' 1 Week Prior $17,000 The Laurel First of Month Prior $11,250 Carolina Home & Garden 3/8, 8/16 $4,800 Asheville Magazine $0 Beverly-Hanks Welcome Magazine $1,350 Media Total 62,330$ Internet Google Search Marketing 1 Week Prior $42,000 Asheville Citizen Times Banner Ad 1 Week Prior $3,500 Condo.com 1 Week Prior $140 AOL Cost Per Click & Leadback Retargeting $5,000 WSJ.com Geo Targeted Banners - 300x250 $5,000 NYTimes.com Geo & Demo Targeted Banners - 300 x 250 $1,500 Internet Total 57,140$ TOTAL $123,491 2010 2011 1,350$ $14,678 $10,793 $13,973 $15,449 $3,170 $3,170$7,294 $5,600 $6,100 $14,103 $17,073 $12,088 4,288$ 4,288$9,788$ 4,288$ 4,288$ 4,288$ 1,670$ 1,670$3,884$ 4,200$ 4,700$ 9,788$ 2,500$ New York Florida Carolinas & ATL 500$ 500$ 500$ Condo Listing 140$ ATL, Raleigh, Charlotte, Greensboro, S Florida 2,500$ 2,500$ Real Estate, Business & Lifestyle Banners; Real Estate Newsletter Email 2,500$ September October 500$ 500$ 500$ 500$ 500$ 500$ 500$ April May June July August 1,670$3,744$ 4,200$ 4,200$ 3,788$ 3,788$ 3,788$ 3,788$ 3,788$ 3,788$ October 1,670$3,788$ November DecemberJan Feb March April May June July August September 1,500$ 1,500$7,800$ 10,390$ 6,505$ 9,685$ 11,161$3,410$ 1,400$ 1,400$ 4,315$ 7,285$ 2010 1,875$ 1,875$ 1,875 1,875$ 1,875$ Spring - FP4C Summer - 2 Page Editorial Fall - FP4C 1,500$ 2,400$ 1,875$ May - FP4C June - FP4C July - FP4C & 2 Pg Home Feature August - FP4C September - FP4C October - FP4C 2,400$ 1,400$ 1,400$ 1,400$ 1,500$ 1,295$ 2010 Contract - I-240 Permanent Board 2011 Contract 1,400$ 1,400$ 1,400$ 1,400$ 1,400$ 1,400$ 1,400$ One Rotary Board 2,200$ 2,200$ 2,200$ 2,200$ 2,200$ 2,200$ 515$ 515$ 1,030$ 1,030$ 1,030$ 515$ 1,030$ 1,295$ 3,885$ AUG 1,295$ SEP OCTJUL 1,295$ JAN FEB MAR APR MAY JUN NOV DEC
  • 7. Resort Advertising – 2010 Concierge Handout (front) Kiosk
  • 8. Resort Advertising – 2011 Concierge Handout (front) Kiosk
  • 11. Print & Online Banner Ads – 2010 Print Ad Dynamic Banner Ad shots
  • 12. Print & Online Banner Ads – 2011 Print Ad Static Banner Ads