This document contains the resume of John A. Yomtov Jr., who is seeking a rewarding and financially successful career. He has over 15 years of experience in desktop support and IT services as well as CompTIA A+ certification. His qualifications include customer service skills, knowledge of various operating systems and technologies, and experience with tasks like hardware installation, network security, virus removal, and remote support. He aims to deliver hard work and success to his employer.

1. John A. Yomtov Jr.
403 Densmore Street, Philadelphia, PA 19116
Cell Phone (215) 514-4588
Home Phone: (215) 722-6157
Email Address: john.yomtov@gmail.com
OBJECTIVE: To work in an environment that is both rewardingprofessionally as well as
financially. To deliver nothing short of hard work and success.
QUALIFICATIONS
Fully Comptia A+ Certified
 Excellent Customer Skills
 Very Friendly, Knowledgeable On Latest Technology Trends, Willingness To Learn
 Managerial Experience, Professional, Dependable, Hard Working, Dedicated
 Expert On Basic Everyday Computer Usage (Photos, Music, Video, etc.)
 Data Retrieval, Managing WindowsDirectories, Managing Mac OS X Libraries
 Windows Installation, Upgrades, Restores, Data Back Up, SystemRecovery
 Spyware/Malware/Virus Detection And Removal, Windows Firewall Support
 Network Security, Wi-Fi Security, Data Protection, Data Encryption
 Hardware Upgrade, Hardware Installation, Hardware Uninstallation
 Mac OS X Experience, iOS Experience, Android Experience, iTunes Experience
 Printer Installation, Wireless Printer Installation & Setup, Remote Desktop Support
 Active Directory Experience, Windows Server 2012 R2 Experience
 Studying For Microsoft MCSA Windows Server 2012 R2 Certification
EDUCATION
1998-2002: Diploma, North East High School
2006-2008 : Associates Degree, Major: IT. With a concentration in .NET Technolo-
gy, Peirce College 3.89 GPA Magna Cum Laude Honors
September 2008: Officially Certified by Comptia as an IT. Technician by complet-
ing the Comptia A+ 220-601 and 220-602 Certification Test
November 2008: Officially Certified by Comptia as a Remote Support Technician
by completing the Comptia A+ 220-603 Certification Test
November 2008: Officially Certified by Comptia and was given the Depot Sup-
port Technician Designation by completing the Comptia A+ 220-604 Certification
Test

2. EMPLOYMENT
2002 – Present: Desktop Service And Support Technician, Yomtov Computing
 Operating System Installation & Upgrades
 Data Management: Back Up, Restore, Migration, Consolidation
 PC Upgrades and Installations, Uninstallations Of Outdated
Hardware/Software
 Viral Protection: Scans, Detection, Removal
 Malware Protection: Scans, Detection, Removal
 Network SecurityInstallation And Management
 Secure Wireless Networking Installation And Management
 Wireless Printer Installation And Configuration
 iTunes LibraryManagement: Import, Export, Configuration
 Updating Windows
 Experience With Windows 2000, XP, Windows Vista, Windows 7, 8, 8.1, 10
 Creating User Accounts And Management
 Creating And Customizing Administrator Accounts
 Strong Emphasis On Data Protection
 Hardware Support: Rebuilds, Clean Up, Tune Up
 Up To Date on the latest trends: Constantlyasked about newest
Technologyand the pros and cons of the newest technology
 Understands the everyday user and understands there needs
 iOS and Android support as well: Cellular Data Management,
Add/Remove Apps, Upgrading To New Devices
 Customize Windows Experience: Speed Up System Performance And
ReliabilityByremoving unwanted/needed applications
2002 – Present: Personal And Private Help Desk Support, Yomtov Computing
 Answer calls from users complaining about a varietyof issues
 Get as much detail as possible about the PC/Mac/Portable device they
are having issues with
 Describes to the users the possible solutions available to them given the
Issues they are suffering from
 Understands the issues the users are having and walks them through a
multitude of possible solutions for there issues
 Describe in detail in either advanced technologyterms of using the
Simplest of terminologyused to assure the user these issues are common
and not serious at all
 If necessary, remotelyconnect to the users device using manydifferent
available applications that support either voice or video or both to walk
them through the issues theyare having so they can see first hand the so-
lutions that were made available to them

3. 2002 – Present: Dairyand GroceryClerk, Super Fresh/Pathmark
REFERENCES
 Joanne Barretta, Super Fresh/Path Mark Dairy Manager, (215) 806-9359
 Lori Domanico, Path Mark Dairy Manager, (267) 664-6670
 Jeff Kelly, Path Mark Store Director, (215) 725-3344
 Mark K, Super Fresh/Path Mark Grocery Manager, (215) 725-3344
 Steve Roach, NetApp Business Solutions Architect, (215) 343-8283