1. SIEMENS 3i
Savings ideas from KOS
Inovation Details
joana.tourais@kellyservices.pt
2. Kelly Onsite Services Team
Commercial Manager
• Service Level Agreement (SLA)
• Results & Quality
Onsite
Process Manager
CLIENT
Team
KOS • Saving Ideas
• Pool design
• Work processes design
• Action plan design
• Continuous improvement
• Establishing & monitoring KPIs targets
Account Specialist
Commercial • Dedicated onsite specialist
Manager • Onsite delivery of services
• Daily communication within client
• Specialized recruitment and selection of all profiles
Process • Onbording of new talents
Manager • Talent Care
• Daily planning and fulfillment of all needs
• Administration
Account Branch • Achieving KPIs targets
Specialist Assistant
joana.tourais@kellyservices.pt
4. Kelly Onsite Services Concept
What is necessary? What is possible?
Client’s Continuous
Profiles Planning Client Improvement
Market
Job
Workplace Workload Law
Market
Analysis
Desired Pool
Saving Solutions
Advice
Recruitment
Continuous Selection
Improvement Onbording
Talent Care
Communication
Administration
Action Planning
joana.tourais@kellyservices.pt
5. Kelly Onsite Services (KOS)
KOS 3i ideas
Account Team Reduction of turnover
100% fulfilment rate Flexibility increase
Dedicated & Onsite and absenteeism
• Transfer of tasks to HR • Talent Pool design and • Tailor made KOS care • Pool Management
specialists. dimension program / bonding / • Efficient Comunication
• Tailor made working • Proactiv recruitment retention program with client and talents
processes: recruitment, selection with clear • Regular evaluation of
selection, introduction, targets talents performance
bonding, comunication, • Regular check on • Regular evaluation of
administration, talents availability talents satisfaction
planning. • Shared available • Regular
• Tailor made pool/data talents data base communication with
base of available • Easy communication talents and supervisors
talents / flex workers • Faster response to all • Substitution of absent
and candidates. needs. permanent workers
• Increase of velocity of • Regular planning
response. meetings.
• Defined communication
matrix.
• Regular tailor made
reporting system.
• Regular monitoring of
key performance
indicators and cost
savings (KPIs)
meetings.
• Regular improvement
ideas.
joana.tourais@kellyservices.pt
7. Testimonial
“This partnership with Kelly Onsite Services has revealed to be of great importance in a
period of high growth rate in our company. The processes developed by Kelly Onsite
Services were characterized by agility of services and solutions, concern in delivering what
was needed when was needed and in fulfilling the required quality standards. Therefore
those processes have improved new workers integration and have contributed for a high
productivity level.
The choice of this integrated service model revealed to be a added value for us by
releasing our resources to perform other added value tasks, with the warranty that a team
of professionals, with the right competencies, were managing and taking care of all matters
concerning the temporary workers team.”
Dr. António Pinheiro (http://pt.linkedin.com/pub/antonio-pinheiro/3/873/11a)
HR Director – European Region at Qimonda Portugal S.A. / Infineon Technologies /
Siemens Semicondutores S.A.
Account Team
Commercial Manager: Tiago Pacheco; Process Manager: Joana Tourais;
Account Specialist: Nuno Costa;
Onsite Assistants: Juliana Pinheiro; Andreia Camacho
joana.tourais@kellyservices.pt
8. Testimonial
Did you Know? How Savings/year
Onbording tasks 7.226 €
Flexibility increase 44.634 €
“ The Kelly Onsite Services Productivity increase by
diferentiates itself in the market effective pool management 35.597 €
of human resources savings 87.457 €
management by being proactive invoice 929.073 €
on solutions presentation and on % savings 9%
continuous analysis and advice
of new solutions adjusted to the
company’s needs”
Dr. João José Ferreira
HRManager Bosch Termotecnologia
Account Team
Commercial Manager: Tiago Pacheco; Process Manager: Joana Tourais;
Account Specialist: Sara Silva;
Onsite Assistants: Priscilla Silva
Thank you!
joana.tourais@kellyservices.pt
