eResponse Recruitment 2012


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eResponse Service Overview...

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  • Market across industry and commerce throughout Worcestershire marketplace. Healthy mix of broad user base. All users of flexi staffing. Some flex by shift, day, week or project Top user by spend (different again for top client by profitability) Average temp count has risen over the last 4-Years from 3 temps to 7 temps The hartlebury site would feature as one of our top accounts and would be managed by senior team.
  • eResponse Recruitment 2012

    1. 1. eResponse Recruitment
    2. 2. A bit about us…• Regionally Focused Recruitment centres dedicated to Worcestershire• Several hundred local businesses supported• Online Vacancy Management portal supporting all recruitment programs• Tailor made solutions86% 76% 84% Customers would choose us exclusively Temp workers retained beyond assignment Customers would or have recommended6000 15000 Placed last year Registered last year
    3. 3. Companies working with us
    4. 4. Who do we support?•Blue chip to National businesses, Public Sector, SMEs and independents•Specialist divisions
    5. 5. Services Portfolio Our service categoriesTemporary Recruitment Response Vacancy Talent BankStaffing Process Management ManagerSolutions Outsourcing Services
    6. 6. Why choose us? easy to understand fees harness technology to deliver better and faster Dedicated Resource Service Model innovative, flexible services highest professional industry standards personal service
    7. 7. Services Portfolio.Innovative • modular • flexible • cost friendly
    8. 8. Services Portfolio Temporary Staffing Outsource all or some of your Flexi Staffing to us….• High quality staff all the time• Scalability at short notice – Worcestershire Core Competency• Benefit from our core recruitment and staffing Solutions - temp workers on permanent contracts to boost retention - we handle 1 to 100’s temp worker assignments - dedicated, onsite account management, induction, H&S and training schemes - over 6500 temporary assignments during 2011• KPI Management Reporting in line with customer SLA• Inhouse payroll ensuring best service for workforce and customer
    9. 9. Pre PlacementUpfront Investment in Finding, Screening and Managing Available Workers
    10. 10. Flexi Staffing – Registration Process Temporary Staff Management 1. Pre Registration  2. RegistrationTelephone Screening Application Pack (Available Online)Mandatory Data Capture Working Time DirectiveID & Pre Reg Briefing Right to work ID scanned Medical questionnaire Numeracy & Literacy Manual Handling Screening for previous criminal convictions 3. Post Registration Full App. Job Briefing inc. copy handbook Suitable files tagged online for client review Site tours and inductions
    11. 11. ID ScannersThis Year we have invested in new technology so that we can protect ourclients against illegal workers….•Verify in 2-3 seconds, the authenticity of over 2500 international documents, includingpassports, visas, ID cards, driving licences and work permits•Subject ID documents, presented to you by potential workers, to forensic level checks – onsite•Ensure that a potential employee is unquestionably exactly who they say they are, andlegally allowed to be in/work in the UK•Scan, sign and securely store all ID document images•Extract contact data from scanned ID documents and reduce recruitmentadministration•Gain remote access to all information gathered, for investigation by• authorised personnel
    12. 12. Flexi Staffing Temporary Staff Management 1. White label Document Workflow inc. Job Ads / Client Micro Sites Job Briefings Induction Check Sheets Induction Handbooks  2. Enhanced Technology for Applicant Flow: Online Pre Registration / Screening Face to Face Interviews ID Scan technology for Right to Work Skills Testing Site Tours and Inductions
    13. 13. Post PlacementInnovative Services once workers have started
    14. 14. Flexi Staffing Post Placement Support Services• Account Team supported by dedicated Resoucers• Onsite Check In service supported by nominated Super temp• One to One Appraisals completed by Account Team• Service Reviews and Staff assessment For several years eResponse completed by Account Team have had the sole responsibility of managing our flexible• KPI information compiled inline with company workforce across multiple targets and objectives shifts filling requirements with less than an hours notice.• Ongoing induction and future training available Matt Jauncey, SP Group
    15. 15. Time and Attendance & Online TimesheetseResponse pay and bill systems are connected to our online realtime timesheet entry and time and attendance solutions that havebeen developed specifically for customers who regularly flextemps across their business.Key benefits include:Reduced Administration & Improved efficiencyBetter service to workforce and reduced pay queriesImmediate access to reporting and spend informationGreater control and visibility of who is in and who isn’tImproved site security with biometric hand scan technology
    16. 16. Service Enhancements Summary Service Highlights: Worcestershire Labour Pool Bias Appraisals for Temporary Staff KPI reporting Internally managed pay and bill for improved worker services Online systems including ID Scan and TNA Solution Top Client Status – A priority for eResponse
    17. 17. Rate CardOpen & Transparent Fee Structures that make sense
    18. 18. Example Rate CardRate Calculator Employee Working Time NiERS eResponse Total Charge rate per hour Directive Commission 12.07% 0.80Earnings Threshold per week 100Employers NI Rate 13.80%Working hours per week 37.5General OperativeNMW as of 1st October 2011 6.08 0.73 0.57 0.80 8.19 Invariably fixed margin across all job types Margin is driven by job skill level Continued downward pressure driven by cheap alternatives available from businesses with umbrella payroll schemes Talent Bank solutions available for longer term contracts
    19. 19. Vacancy Management Solutions A real breath of fresh air
    20. 20. Vacancy Manager Enjoy the best recruitment services with lower predictable costs• Flat fees ranging from £595 to 10% of salary above 30k• Online Management Platform, complete transparency• Pre-Screening, Skills testing and assessments• Average CV to Interview ratio 3:1• Average Interview to Placement ratio 2:1
    21. 21. Talent Bank Solutions Hire the best there is, not just the best available• Your Own personalised Talent Banks• Identify future employees before you need them• Single source for hiring managers• Beat competitors to the best staff• Monthly subscription plan available from 3, 6, 9 and 12 month agreements• 30-days cancellation period
    22. 22. Working with us For over 7-Years, eResponse surpass our expectations each time we utilise the VacancyWithout question, the fastest Management Solutions .and most cost effective routeto us sourcing the people our Simon Pointon, Aggora Technicalbusiness needed.Richard Aston,Freeman & Pardoe For several years eResponse have had the sole responsibility of managing our flexible eResponse took all of the hassle workforce across multiple out of the process. It would be shifts filling requirements with impossible to imagine using any less than an hours notice. other recruitment solution. Matt Jauncey, Daniel Leedham-Green, SP Group Renderplas
    23. 23. Thank you