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WhiteHedge Technologies Services Overview
1.
2. About WhiteHedge
Solid foundation, focused on customer needs
Strong multi-
Comprehensive set
Founded in 2003 shore/dual-shore
of services
capability
Commitment & Flexible Ethical and
Focus on engagement Innovative work
Customer’s success offerings culture
WhiteHedge
3. WhiteHedge Quality
Quality means much more to us
• We are ISO 9001:2008 certified company and we have
invested heavily in quality and process platforms.
• An independent Process Excellence Group administers the
quality and process for the entire operations.
• We are dedicated to QUALITY
• Quality of products,
• Quality of services
• Quality of relationships
• Quality of communications
• Quality of our promises.
WhiteHedge
5. WhiteHedge Expertise
What We Know
Microsoft Technologies Java Technologies Open Source
QA / Testing Cloud / SaaS Computing Mobile Applications
WhiteHedge
6. Value Added Processes
Visible + Flexible = No Surprises
Efficient development Proactive management
Effective
Organized blueprinting implementation, technology
transfer
Measurable
Informed vision
results Superior maintenance and
after support
without
surprises
WhiteHedge
8. Value Added Process
Better Input = Better Output
Scheduled status Access project Use of
Proactive
calls & Weekly members via BugNet, online
communication reports email, IM, phone Project Dashboard
We Listen. Work
We share honest Brainstorming
Consultative, Collab closely with your
opinions/suggestio sessions to develop
orative approach business/tech
ns and, ideas too ! the best solution
teams
You don't change Up-size and down- Dual shore team
Flexibility working hours. We size the team structure for faster
work with yours quickly delivery
Certified
Fluent in English Close to 100%
Strong, Stable technology
and other major employee
technology team staff, multi-project
languages retention
experience
WhiteHedge
10. Global Capability / Local Availability
Better of both worlds
• You define the problem and we will collaborate with you to
outline the solution, and implement it in a way that firmly
enables you to harness the power of technology without
losing the focus on your core business.
• We work in following delivery models:
Project Management Practices
– Onsite Software Development Methodology
Delivery Model
– Offsite Balanced
Approach Right People
– Offshore Right Technology
High Quality
– Hybrid Model
WhiteHedge
13. Your Success
Is it about us? or About You ?
• We believe in forming a close, intensive relationship with our
customers. We treat our customers more as Partners.
• We are committed to our client's success. We measure our
success in terms of achieving measurable and tangible results
for our clients.
WhiteHedge
14. Why Us?
Why Us? – Is what matters to you
• 100% Customer retention
• Strong customer feedback
Happy • Solutions and Services to create value
Customers • Commitment to customer’s success
• You are not “a number” for us
• We will be committed to the Quality and our promises
Core • We will and do go above and beyond the written scope to realize successful
Principles implementation for you
• Team with solid experience in Technology. 3+ years of experience.
• Team with fluency in English and other major languages
Dedicated • Employee attrition is less than 2% (compared to 30% in industry)
Teams
WhiteHedge
15. Risk Mitigation
Your business is important of us
Communication • Total visibility to the project cycle and to the team
and Visibility • Well defined escalation and communication plans
• NDA and IP protection contracts
IP protection • Team members are required to sign NDAs when
joining
• Key management members are available in the
Locally available US, India.
management • For long term projects, PM can be made available
locally
WhiteHedge
16. WhiteHedge Engagement Models
• Multiple engagement models that suit best for your needs.
• Our business models offer the flexibility that best serves your
unique business requirements.
• We provide the option of selecting the combination of
business models to suit various phases of a project cycle.
– Fixed Time - Fixed Price
– Time and Materials
– Resource Leasing
WhiteHedge
17. Communication Practices
Total transparency, No surprises
Well defined Well defined Proactive
Communication Plan Escalation Plan Communication
• Frequency &outcome from • You have clear path in case • Scheduled status call with
internal/external meets of crisis recordings
Multiple Mediums Access to project team Single point of contact
• Email / Chat / Skype • Shared communication • Each project has a single
• Phone / Video details of team members point of contact
Conferencing
WhiteHedge
19. What’s Now?
We have only one chance to earn your trust !
Initiate relationship and build trust
• Sign NDA, MSA and Project contracts
Start off with initial project
• Get familiar with cultures and processes on both ends
• Address issues and concerns from this experience
Enhance value addition in core project
• Apply lessons learnt in pilot to the core project
• Make the project successful (by your definition)
Fortify relationship and create mutual win-win
• Identify more areas where both companies can benefit by working together
• WhiteHedge can build new capability to suit your ongoing needs
WhiteHedge
Our methodology represents the approach that gives our clients complete project control, the opportunity for input at every step in the process, the high-level quality assurance as a result, ensuring that the project will be completed with all expectations met or exceeded.