8. Process Map Business Development Staffing Manager Lead Recruiter Recruiting team Hiring Manager Candidate 1. Receive job order 2. Assign Lead Recruiter Qualify position with BD 3. Post and source job 4a. Submittal packet QC’d and sent to client Discuss challenges with BD Submittal packet prepared and sent to lead recruiter 4b. Job requalified? 5b. Job order is closed/ BD or Lead Recruiter? 5 . Coordinate interview schedule 6. Hire candidate/ Close job order Roadblocks Identified on Define Process Map D M I C A
9. Process Timeline* Job Order Received Job Order Qualified Sourcing begins Recruiter pre-screens candidate Schedule Interview with Client hiring manager Feedback Client through BD Offer submitted to Candidate Offer accepted and contracts executed Wait time up to 72 hours 80 128 hours Re-qualify Job Order? 72.5 360.5 hours * Timeline to be established from data collection in Analyze Phase 121 169 hours Excessive Wait Time Identified D M I C A
10. Fill Rate Cause and Effect Procedures Candidates Work Instructions Company Fit Confirm ID and History Interview Submittal Package Background check Check References Contracts Post Jobs Margin Activity Report Flexibility Travel, In-house, rate Skills Time in service Availability Responsive to Lead Recruiter Motivation Signed Candidate Contract Fill Rate Issues Lead Recruiter Process Client ROADBLOCK* Define the job order Salary Negotiations Requalification of Job Description LR works directly with Client Referrals Sourcing Different Venues Individual Spreadsheets Pipeline of candidates LR directly with Client Job Description Company Reputation – History-Attractiveness Rate and location Requalification of Job Description Time constraints Responsiveness to queries Signed Client Contract * BD works with client
11. Non-Value-Added Wait Time Identified Quick Fix: Lead Recruiters Now Interact Directly With Client New Process
12. New Process Map Business Development Lead Recruiter 2 Lead Recruiter is assigned and qualifies the position with Client 3 Lead recruiter posts and sources job 4 Submittal packet prepared and sent to client 5 Coordinating interview scheduling 6 Hire candidate and close the job order Recruiting team Client 1 Receive job order Job descriptions is carefully redefined as a job match filter Client reviews submitted candidates Approve candidate? Lead Recruiter Qualifies Job Order And Collaborates With Client D M I C A
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14. CTQ Performance Standards D M I C A Clarify Data CTQ Performance Standards CTQ Measure Data Type Operational Definition Segmentation Factors CTQ Performance Charactristics LSL USL Target Allowable DPMO Fill rate Continuous Overall success rate of number of submits to number of placements per job order Client Time Recruiter position 20% N/A 33% TBD Reduce Cycle Time Continuous Calendar days of job order opening to placement of candidate X X X X N/A 30 days 21 days TBD Quality Continuous Overall success rate of number of submits to number that are interviewed X X X X 35% N/A 45% TBD
![DMAIC Checklist ,[object Object],Define Measure Analyze Improve Control Prioritize Customer and Customer CTQs Define Process Defect Opportunity (Baseline DPMO) Determine Estimated Financial Opportunity SIPOC & High-Level Process Map Form the Team Document Project Charter Enter Project into Prompt, Timesite, Opx Project Tracking Tool Create MS Project Work Plan & Timeline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Prioritize Input Variables & Root Causes Use Data to Verify the Input Variables & Root Causes Select Input Variables & Root Causes for Improvement Complete Financial Benefit Forecast Translate Information into Knowledge Establish Relationship between Output Measures and Input Variables Y=f(x) Identify Potential Solutions Select a Solution (Input Variable/ Root Cause) Detailed Process Map – “To Be” Develop Improvement Plan Launch Pilot;Track Pilot Results Refine & Finalize Improvement Plans Based On Pilot Results Develop Controls for Improved Process Develop Control & Business Transition Plan Institutionalize Complete Financial Benefit Validation Tools Project Charter Template Benefit Tracking Workbook VOC/CTQ Tree SIPOC Model Process Mapping GRNR Model Stakeholder Analysis MS Project Work Plan (GANTT Chart) Gage R&R Fishbone Diagram Dot Plot & Box Plot Pareto & Histogram Process Mapping Value/Non-Value Added Process Mapping Control Charts (Xbar Chart) Kano Model Cause & Effect Matrix Hypothesis Testing Correlation & Regression Analyses Interrelationship Diagraph Benchmarking Benefit Tracking Workbook Gap Analysis FMEA DOE Process Mapping Influence Strategy Dashboard & Metrics Benefit Tracking Workbook Control Charts Control & Business Transition Plan Standard Operating Procedures (SOP’s) D M I C A](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)