James Britton has over 25 years of experience in human resources, labour relations, employee relations, and management. He is currently an Employee and Labour Relations Manager and has previously held roles such as Career Manager, Operations Center Supervisor, and Master Warrant Officer in the Canadian Forces. He brings expertise in areas such as recruitment, performance management, policy development, training, and dispute resolution.

1. 1 James Britton
James R. Britton, CD, CHRL
57 Merner Ave, Nepean, ON. K2J 3Z3 (613) 371-4015
e-mail: jhbritton@sympatico.ca
PROFILE SUMMARY
As an nine+ year Employee Relations and Labour Relations Manager for a large not-for-profit
security organization (3400+ employees) and former senior manager (Master Warrant
Officer) in the Canadian Forces, Special Operations Command, Joint Task Force Two, I bring
a unique blend of practical human recourses experience, combined with people management
know-how that is focused on operational success.
This coupled with up-to-date accredited experience as a Certified Human Resources Leader
(CHRL), my human resources management expertise compliments positions within
organizations as a senior management advisor in all aspects of human recourses.
I seek an opportunity for professional growth in an organization that will benefit from my
initiative, management capabilities, communications skill, people skills and experience in the
human resources or training and development fields.
Language: Bilingual French, Public Service tested language profile E- B- E (26 April 06)
Security Clearance: Level II, SECRET (06 February, 2009, valid to 2019)
Professional Designation: Certified Human Resources Leader CHRL
(Certified CHRP May 2009, recertified to CHRL May 2015)
PROFESSIONAL SKILLS
Management/Supervision/Leadership:
 Highly proficient with recruitment, selection, staff relations, indoctrination and
development of employee careers. Conducted all staff interviews and selection for an 80-
person organization. Manage internal staffing for organization with over 3400 employees.
 Experienced in various facets of personnel management, including career counseling,
staff relations, and performance management. Primary career manager for medium size
organization with diverse technical backgrounds. Experienced with workplace
harassment and discrimination policies as well as counseling procedures required for
conflict resolution.
 Demonstrated program management experience; allocation of resources, time-line
coordination and budgeting.
 Act as advisor to the senior management team in HR matters including Human Rights,
collective agreement interpretation and employment legislation.
Employee Relations:
 Senior HR manager responsible for employee relations issues for over 3400 employees.
 Human recourses management generalist on all aspects of internal HR policies or
legislative requirements.
 Experienced with resolving Human Rights Tribunal applications and employment
standards claims.

2. 2 James Britton
Labour Relations:
 Experienced with a thorough understanding of operating within a unionized environment
to include arbitration, mediation, collective agreement management, grievance process
and contract negotiations with three bargaining units.
 Participated in first contract, and several contract renewal negotiations for large (province
wide) and small bargaining units.
 Acted as lead representative for arbitrations, and arbitrated policy grievance.
 Successfully managed day-to-day labour relations issues with three bargaining units.
Recruiting and Staffing:
 Responsible for headquarters management and administrative positions recruiting staffing
and on boarding.
 Responsible for staffing of over 300 internal competitions per year.
 Developed and implemented staffing policies to create an effective, fare, and transparent
process.
Training and Development:
 Developed policies and procedures for training and development; trained staff; evaluated
students; and scheduled and conducted training programs; coordinated and instructed
organizational courses.
 Designed and implemented training and development programs for all levels of
organization. Identified the training gap and conducted individualized professional
development training as well as formal indoctrination courses and organizational annual
training plan.
 Facilitated on senior management courses (Commissionaires Supervisor Course Level 2).
 Developed and instructed orientation programs and conducted on-boarding sessions for
new employees.
Communication/Instruction:
 Computer skills. Proficient with MS Office 2010, Word and PowerPoint. Experience with
MS Excel, Access, HRIS. Routinely utilizes MS Outlook, E-mail, Calendar and Task
functions to communicate and organize work.
 Communicated and interacted productively with customers, management, and staff as
well as dealing tactfully and effectively with difficult customers.
 Trustworthy, extensive experience dealing with classified materials.
 Demonstrated ability to communicate with other departments, including senior managers,
peers, subordinates, stakeholders such as other governmental agencies, police
organizations as well as liaison with local fire department for hazardous materials
decontamination procedures.
 Fluent in French.
Organizational/Administrative:
 Planned, directed and coordinated large-scale logistic activities that included movement of
staff for up to 100 personnel for periods of several weeks across Canada and on
operational international deployments.
 Developed, revised and reissued organizational HR policies so as to be compliant with
legislation so as to create a supportive employee work environment and culture.

3. 3 James Britton
 Coordinated office services: staffing, scheduling, records management, warehousing
office equipment and supplies to include the reorganization and move of 30-person office
and the reconfiguration of an operations center.
 Developed proposals for IT implementation programs to automate procedures, reports
and control data. Assisted in initiating an Intranet as an employee resource. Launched
an online staffing process replacing an antiquated paper based process.
Problem Solving/Analytical:
 Operational background with expertise in management, training and resource
management. Deployed to missions abroad operated both in large and small teams
independent of supply and support chains.
 Developed HR policies based on new legislation, introduced organization wide
education/implementation programs to meet compliance goals well ahead of Ministerial
deadlines.
 Outstanding ability to solve problems under high pressure, time critical conditions in a
professional manner, while employed in a specialized unit operations center for 3 years.
 Innovative approach to problem solving. Able to gather, compile and analyze information
from many different sources to determine the best solution in creative problem solving.
Team Player:
 Team leader able to contribute to the accomplishment of team goals as well as participate
as a team member, for example led a 4 man team on a three month peacekeeping
mission as well as was second in command of a 28 man specialist team for one year.
 Team building abilities include; being fair, honest, and willing to help others when needed;
effectively resolving conflicts at appropriate times; assisting new managers and other staff
to become familiar with policy and operations.
 Works effectively on a team, synthesizing facts and ideas, coordinating events and
operations, and solving problems.
 Able to train experienced and inexperienced staff and develop highly effective teams.
Health and Safety:
 Acted as health and safety representing five specialist employee trade groups and an
admin/warehousing facility.
 Trained as WHIMIS supervisor and Safety Management Course.
EMPLOYMENT HISTORY
Commissionaires Ottawa, Employee and Labour Relations Manager
Human Resources Department, Ottawa, Ontario, May 07 - Present
Department of National Defence, Career Manager (Human Resources Specialist)
Director General Military Careers, Ottawa, Ontario, 04 – April 07
Department of National Defence, Operations Center Supervisor and Customer Services
Support Manager, Master Warrant Officer. Joint Task Force Two, Richmond, Ontario, 98 - 04
Battle group Operations Warrant Officer Bosnia, and Company Supply Manager
3 rd Battalion Royal Canadian Regiment, Bosnia and Herzegovina, 97 - 98

4. 4 James Britton
Training Supervisor and Senior Instructor, Special Operations Assaulter and Sniper courses
Joint Task Force Two, Dwyer Hill Training Center, Ontario, 92 - 97
PROFESSIONAL DEVELOPMENT
2015 - Certified Human Resources Leader (CHRL) Designation
2013 - Certified Human Resources Professional (CHRP) Designation renewal
2011 - Level 2 labour Arbitration training, Advocacy Skills Seminar and Workshop
2009 - Labour Arbitration Preparation Course
2008 - MS Office 2007 training
2007 - Commissionaire Senior Supervisor Course
2007 - Human Resources Management Certificate, Algonquin College
2006 - Public service French profile tested level E-B-E
2006 - Scouts Canada Advanced leader course and Trainer 2 (Wood Badge III)
2006 - Standard First Aid and CPR Level C
2004 - Occupational Health Course
2003 - Middle Management Leadership Development Course
2002 - Orientation to Canadian Environmental Assessment Act training
2002 - WHIMIS Supervisor course
2002 - Safety Management Course
2000 - Unit Nuclear Biological Chemical Defence Officer
1998 - Infantry Company Sergeant Major, leadership and management course
1992 - Special Operations Assaulter and Special Operations Sniper
EDUCATION
2007 Human Resources Management Certificate Program
Algonquin College, Ottawa Ontario
1997 Introduction to Supervision Certificate
Ahuntsic College, Montreal Quebec
1996 Bachelor of Military Arts and Science program, (in progress)
Continuing Education Program, Royal Military College of Canada, Kingston Ontario
VOLUNTEER
 Worked with Scouts Canada since 1993 (13 years) starting as a leader and up to Area
Commissioner. Also served as Voyageur Regional Trainer and awards committee.
AWARDS
 2015 - CEO's Commendation, Commissionaires Ottawa
 2007 - Scouts Canada, Centennial Medal
 2006 - Scouts Canada, Good Service Medal
 2004 - Scouts Canada, Long Service Medal 10 years of service
 2002 - Canadian Forces Decoration (CD 2) for 21 years of service
 2002 - Scouts Canada, The Order of the Caribou Medal
 Decorations: Peace Keeping Service Medal, UN Cyprus 2, UN Haiti, NATO Bosnia.