1. KARIM MAALOUF
IT CONSULTANCY SERVICES
Implemented in Beirut in 2003, we are a team of computer experts dedicated to
provide our customers the best cost-effective IT solutions available on the market.
Our areas of expertise cover:

2. Computers and networks monthly maintenance plans
Our maintenance contracts are designed to offer our clients the benefits of specialized and
customized IT assistance that meet their company’s specific needs.
During our monthly visits, tasks will be performed on your system to assure optimal
performance and full backups. They have been designed to provide technical support and
maintain your system in optimal working conditions.
2 types of plans are available: basic and premium

3. Basic Support: This plan offers small size companies (<5 computers, 1 server) a cost effective solution to their day to day operations. It assures
minimal technical support while assuring a maximal data recovery and system stability.
Premium Support: This plan offers mid-size companies (>5 computers, 1/multiple servers) a cost effective solution to their day to day
operations. It assures maximal technical support and maximal data recovery and system stability.
Basic Premium
Tel/Email support Only Software Hardware and Software
On-site Support 1 monthly Multiple
Update virus definition file + checkup Yes Yes
System check for conflicting hardware and software Yes Yes
System Cleanup Yes Yes
Spyware and adware removal Yes Yes
Recovery point and Defragmentation Yes Yes
Backup Yes Yes
Hardware troubleshooting No Yes
Software troubleshooting Yes Yes
New technology notification and installation No Yes
Remote Support No Yes
You will benefit of an on-call IT department at a
fraction of the price of an in-house IT employee.

4. IT Department Outsourcing (Partial or Complete)
You can choose the amount of support you require so that your staff are productive and
satisfied, and your critical infrastructure performs.
Services under IT department outsourcing may cover:
 network management
 hardware and software support
 disaster recovery
 preventative maintenance solutions
 outsourcing of senior IT management functions such as IT Manager or Chief Security
Officer

5. IT Security:
Information security is a moving target. Although the basic principles of information
security do not and have not changed, their application and scope have changed
immensely over the last decade. Constant vigilance is required. New information system
vulnerabilities and attacks are discovered daily, new security technologies are developed,
new products are released, enterprise security practices evolve, and user awareness of
threats must be updated. We continuously keep updated on these new threads to assure
our customers the must up-to-date security techniques.
Our IT security consultancy service is specialized for Financial institutions that are required
to comply to Lebanon central bank’s IT circulars, but also for any company looking to
secure it’s existing network infrastructure.

6. Full systems and parts sale:
Our computers come with brand named parts from the best manufacturers in the world!
Our parts are the best you will find in the industry. We use preferred suppliers like
SEAGATE, INTEL, KINGSTON, DLINK, LINKSYS, VIEWSONIC, HP, SONY and offer a full one
year warranty.
We ensure that your system only includes components of the highest quality and reliability,
and makes upgrading to future technology simple through advanced system architecture.

7. New Installations and Upgrades
Are you setting up a new office? A new WIFI network? Bought a new house and want to
setup the internet connectivity in the optimal way?
We provide IT advise as how to deploy your new system. We will assist you by determining
your needs first, then designing a solution matching these needs.
We will do a market study to assure the lowest prices, comparing your usual IT parts
suppliers with wholesalers, order the parts, install them and configure them for you.
For those of you that already have a working installation, our IT consultancy service will
allow you to diagnose your network to underline the areas of weaknesses. We will then
offer you several solution as to upgrade to a more up-to-date network.

8. Employees IT Awareness Workshops
We offer private workshops for company’s employees. With an experience of more than 10
years in dispensing private and learning centers classes, our teacher developed several
areas of studies depending on the client’s needs.
In-depth workshops have been designed to maximize employees performance with
everyday’s software usage: MS Word, Excel, PowerPoint, internet and emailing are the
major workshops offered.

9. Data Recovery
Did you erase a file by mistake? Problems with your computer booting? Are you infected
by a virus that blocks your access to your computer? Don’t panic! Contact us, and in most
cases your data will be recovered. We use the latest available technology of data retrieval
and hardware scanning to retrieve your data.

10. Web Design
Websites being one of the major marketing tools of your company, our team is here to
understand and reflect your exact vision. You will meet with our web designer so you can
explain the exact scope and major headlines you want for your site, giving us specific
design ideas or leaving our designer present you with several alternatives.

11. Software Development
Are you an individual that wants to build a custom made software? A small or medium size
company that needs a program to manage your database?
We build software that answer your specific needs. Meet up with our team of
programmers so we can help you develop the tool you need. Major computer
programming languages are used to help us achieve your goal.