1. JESSICA EVELYN
5670 S TRUCKEE CT, CENTENNIAL, CO, 80015
PHONE: 720-999-3136
EM AIL/WEBSITE: JEZZ_EVELYN@HOTMAIL.COM / WWW.LINKEDIN.COM/IN/JEVELYN09
PROFESSINAL SUMMARY
Accomplishedand energetic worker witha solidhistoryof achievement inmaintaining the best
qualityfor customer satisfactions.Motivatedleader withstrong organizational and prioritization
abilities as well as excellent communicationand time management skills.Handles tasks with
accuracy and efficiency.Looking for a positionas warehouse associate or office data entry in a
fast growthcompany.
EXPERIENCE
Intellisource at Verizon
Wireless
Highland Ranch, CO Jul 2014 - Mar 2015
Fraud Analyst/Call Center
 Document all inv estigative activities.
 Prepare written reports ofinv estigation findings.
 Create and maintainlogs, records, or databases ofinformation about fraudulentactivity.
 Rev iew reports ofsuspected fraud to determine need for further inv estigation.
 Part of the Fraud PreventionTeam to save more than 30+million dollars to the wireless company
from prev entingfrauds in 2014.
 Negotiate with responsible parties to arrange for recov ery oflosses due to fraud.
 Research or ev aluate new technologies for use in fraud detection systems.
Express Employment
Professional to Jeppesen
Sanderson
Centennial, CO Aug 2011 - Jul 2014
Production Specialist I
 Insert and rev ise pilot manuals to be up to date andto make sure that ev erythingis in sequence
and organized to have the best quality for the customers’ satisfaction.
 Working with the scanner machines and computer to make sure all the pilot manual books and
bags are scanned and readyto go out for shipping.
 Hosted to trainingcourses for new employees for rev ised and collatingprocess.
 Librarian.
 Collate papers to make sure all are in sequence and organize.
 Pulled papers from the order lists and made sure all were in sequence per order.
Banzai Sushi Denver, CO Oct 2009 – Aug 2011
Hostess
 Greet guests and seat them at tables or in waitingareas.
 Prov ide guests withmenus.
 Assign patrons to tables suitable for their needs and accordingto rotation so that servers receive
an appropriate number ofseating.
 Inspect diningand servingareas to ensure cleanliness and proper setup.
 Supervise andcoordinate activities ofdiningroom staff to ensure that patrons receiv e prompt and
courteous serv ice.
 Inspect restrooms for cleanliness and availabilityofsupplies and clean restrooms when necessary.
 Speakwith patrons to ensure satisfaction withfood and service, to respond to complaints, or to
make conv ersation.

2. Skills
 Able to communicate withEnglish and Indonesian
 Able to organize the work , files/documents inthe time manner
 Fast learner and willing to learnnew things
 Adapt fast in a new environment
 Keyboarding 45-50 WPM
 Microsoft Word
 Microsoft Excel
 Microsoft PowerPoint
 High school diploma
 Currently in some college classes
 Socialist,patience,customer friendly
 Problem analyst and problem solving
 Multitasking
 Inventoryorganization
 Fast on follow up on new task/order
 Customer service/call center experience
EDUCATION
Overland High School – Aurora, CO
High School Diploma : General Studies
Graduated : May 2011
Community College of Denver – Denver, CO
Some College : General Studies for IT major
Graduated : currently enrolled