1. JALENA RAIANO
5121 Fontaine St Unit 109 ▪ San Diego, CA 92120 ▪ 909-261-3829 ▪ jalenamichelle@hotmail.com
ANALYST
HIGHLIGHTS OF QUALIFICATIONS
 B.A. in Criminology and Justice Studies with extensive project research and data analysis experience.
 Over 7 years of work experience in service capacities utilizing meticulous attention to detail, problem
solving, time management, organizational, and computer skills.
 Maintain a calm demeanor during challenging situations that require a high degree of sensitivity, tact
and diplomacy through analytical and critical decision making skills. Willing to relocate.
 Strong time management ability to complete simultaneous projects, working in a fast paced
environment while ensuring accuracy and on time project completion
 Self motivated and aggressive in pursuing goals with an exceptional ability for teamwork to ensure a
positive, collaborative work environment.
 Quickly learn software applications and department procedures for immediate productivity.
 Excellent interpersonal, written and verbal communication and presentation skills to interact with
peers and management and delivery concise information.
PROFESSIONAL EXPERIENCE
ENVOY AIRLINES, San Diego, CA 2012 - Present
Lead Station Agent
 Greet passengers, compute ticket fares, issue refunds, prepare and issues tickets, check baggage
and collect excess baggage charges in accordance with tariff rules. Maintain active SIDA badge.
 Accommodate passenger reservations, stand-bys, luggage, cabin availability and in-flight supplies.
 Determine flight close-out times and prepare, complete and check various flight forms for
accuracy. Determine weight and balance for flight safety. Process passengers at boarding gate.
 Marshal plane in and out of terminal, load and unload passenger cargo on and off aircraft and
transport cargo between terminals and aircraft.
 Quickly resolve conflict due to delays, baggage misplacement or damage through analytical and
problem solving skills as necessary to ensure customer satisfaction.
 Supervise 20 employees, conduct training for new hires.
CORVETTE DINER, San Diego, CA 2012 - 2014
Food Server
 Effectively and accurately handle multiple orders and tasks in a fast paced environment.
DALENA’S CATERING 2 U, Temecula, CA 2005 - Present
Caterer
 Read and carry out instructions to ensure client specifications are met. Aid in the preparation, delivery
and clearing of event dining services. Developed professionalism while working under pressure.
IHOP, Murrieta, CA 2007 - 2012
Lead Server
 Supervised 15 to 20 employees in productive daily operations over varying evening shifts.
COMPUTER SKILLS
Microsoft Office (Word, Excel, PowerPoint, Outlook), SABRE, SPSS
EDUCATION
NATIONAL UNIVERSITY, San Diego, CA
Master’s Degree in Homeland Security and Emergency Management, GPA: 3.6
CALIFORNIA STATE UNIVERSITY SAN MARCOS, San Marcos, CA
B.A. Criminology and Justice Studies, 2013, GPA: 3.4
Relevant courses include: Sociological Research and Analysis, Psychological Statistics, and
Quantitative Research Methods
PALOMAR COLLEGE, San Marcos, CA
A.A. General Studies, emphasis in Social Sciences, 2012, GPA: 3.2
A.A. University Studies, emphasis in Math and Science, 2012, GPA: 3.2