The document describes a case study of a person who experienced identity theft and online scams after downloading unauthorized programs onto their computer. They downloaded a free program that installed spyware without their knowledge. This spyware monitored their internet activity, recorded their keystrokes including passwords and login details, and sent this sensitive information to the software developer. As a result, unauthorized transactions were made using their internet banking and they could no longer access their email account. The person had to change all their account details and get their computer cleaned of the spyware. The case study warns people to be careful about downloading unauthorized programs and to read agreements before installing anything.