Kathy Biggerstaff has over 20 years of experience implementing and supporting various ERP systems such as PeopleSoft, Hyperion, and Microsoft Dynamics. She currently works as a Senior Technical Analyst at Security Benefit upgrading their PeopleSoft and Hyperion systems on a quarterly basis. Prior to this role, she held positions as a Business Systems Analyst, IT Director, and Principal Application Analyst where she led implementations, upgrades, and provided production support for multiple systems. Kathy has expertise in requirements gathering, testing, training, and process optimization.

1. Kathy Biggerstaff
510 Logan Ave, Belton MO 64012
Mobile: 816-721-9415
kbiggerstaff1@live.com
WORK EXPERIENCE
Security Benefit - IT
Sr. Technical Analyst, 07/2016 – Present
Currently upgrading on quarterly basis; PeopleSoft, PeopleTools, with Hyperion reporting (SmartView), AP and GL modules.
Heavily interfaced with administrative systems, bothvia SQL Server, SQL and SSIS. Also integrating UC4 process scheduler wit h
PeopleSoft process scheduler, and interfacing with multiple vendor sources.
 Requirements gathering, translation, and application analysis
 Security Administrator – Analyze and recommend all security roles and permission list assignments in accordance with
auditable segregation of duties
 Business Process Analyst – Business Process Optimization, employing Lean Six Sigma practices and principles to enhance
processes using technology.
 Configuration Analyst,working with internal customers and vendors to assist in systemconfiguration to fit business needs
 Upgrade/Implementation Specialist – Analyze application functionality and fit gaps,prototype,systemand unit test.
 IT/Business Liaison – process management of business requirements, process mapping, systemanalysis, configuration, and
design,testing and training oversight.
 Testing/Training – assist and manage all business process and testing plans and training, resolve issues as they arise.
 Communications to project sponsors,stakeholders and users
Consultant – Robert Half Consulting
Business Systems Analyst, 06/29/2015 – 7/2016
Implemented PeopleSoft 9.2 (PeopleTools8.54) with Hyperion reporting (SmartView), AP and GL modules. Heavily interfaced
with administrative systems, both via SQL Server, SQL and SSIS. Also integrated UC4 process scheduler with PeopleSoft 9.2
process scheduler.
 Requirements gathering, translation, and application analysis
 Security Administrator – Analyze and recommend all security roles and permission list assignments in accordance with
auditable segregation of duties
 Business Process Analyst – Business Process Optimization, employing Lean Six Sigma practices and principles to decrease
close process using technology.
 Configuration Analyst,working with internal customers and vendors to assist in systemconfiguration to fit business needs
 Upgrade/Implementation Specialist – Analyze application functionality and fit gaps,prototype,systemand unit test.
 IT/Business Liaison,– process management of business requirements, process mapping, systemanalysis, configuration, and
design,testing and training oversight.
 Testing/Training – assist and manage all business process and testing plans and training, resolve issues as they arise.
 Communications to project sponsors,stakeholders and users
Aptuit Management Company, Kansas City, MO
IT Director, Financials & HR System Owner, 09/01/2014 – 03/31/2015
 Tier 2 & 3 production support (FSCM/HCM – PeopleSoft 8.9, PeopleTools 8.48 and advanced SQL) – Cost Accounting,
Purchasing, Inventory,Project Costing, Travel and Expenses, Billing, Accounts Receivable, Accounts Payable, Asset
Management, General Ledger, Reporting Tools
 Security Administrator – Review and approve all security roles and permission list assignments in accordance with auditable
segregation of duties
 Time and Expense Administrator – Monitored all incoming corporate credit card (AMEX) electronic transactions,as well as
employee reimbursement transactions to ensure accounting reconciliation with invoicing and policy and procedure
compliance
 Systems Administrator – Reviewed, analyzed and approved all systemand process changes using change management best
practices
 Enhancement Analyst/Approver – Review, approve, impact analysis and design all process and systemenhancements to
improve efficiency
 IT/Business Liaison, PMO and IT Governance – End to end process management of business requirements, process mapping,
systemanalysis, design, development, implementation and communications and training in accordance with project
management office and IT governance best practices
 Testing/Training Coordinator – developed and implemented all business process and systemtesting plans and training
 Communications of all projects to Executive sponsors,stakeholders and users
 Upgrade PeopleSoft 9.0 – 9.2 and new systems recommendations, Workday, MS Dynamics etc.

2. Finance Director, Operational Excellence, 04/16/2013 – 08/31/2014
 IT/Business Liaison, PMO (Project Management Organization) and IT Governance
 Business Process Analyst – Business Process Optimization, employing Lean Six Sigma practices and principles
 Project Management – Subject matter expert on multiple projects with significant complexity, using Waterfall, Agile and
Scrum product development strategies
 Developed and managed comprehensive project plans ensuring delivery on time and within budget using MS Project, Visio
and PeopleSoft Project Costing, SDLC.
 Configuration Analyst (FSCM/HCM – PeopleSoft 8.9, PeopleTools 8.48 and advanced SQL), working with internal
customers to assist in systemconfiguration to fit business needs
 Analyzed, and recommended business process and systemchanges resulting in reduced dependency on manual, paper based
processes and data entry
IT Lead Systems Analyst, 07/09/2007 – 04/15/2013
 Tier 1, 2 & 3 production support (FSCM/HCM – PeopleSoft 8.9, PeopleTools 8.48 and advanced SQL)
 Enhancement Analyst – Collected and documented business requirements, determined process,existing system, or new code
development required to meet documented business requirements
 Upgrade/Implementation Specialist – Analyze all database and application upgrades and enhancements,unit test and
implement in production
 Testing/Training Manager – Developed all application test scripts and training documentation, as well as conducted user
acceptance testing and end-user training on various Finance, supply Chain, Time and Expense entry processes for both US
and European acquired business
 Query, nVision, SQR reporting – Developed and implemented data governance definitions and systematic controls including
providing various financial and reconciliation reports
 Led the development and production support teams including four off-shore, two European and various contract resources
Sprint Nextel
Finance Analyst II, 2006 - 2007
 Responsible for PeopleSoft 8.9 and interfacing applications reporting solutions
 Requirements gathering, translation, and application analysis
 Manage multiple phases ofproject planning and deliverable status
 Liaison for internal corporate clients including communications, training and process improvement
 Develop and implement data governance definitions and systematic controls
DST Systems
Principal ApplicationAnalyst, 2004 - 2006
 Project management responsibilities for PeopleSoft EPM – Data Warehouse application implementations, (upgraded 8.4 –
8.9)
 Designed and developed application solutions for customizations and production support
 Prioritized, approved and reviewed all application code development
 Business process and technical liaison for internal corporate clients including communications, training and process
improvement
 Liaison and member of PMO (Project Management Organization) to prioritize, budget and complete department load
planning
Sprint
Business Systems Analyst, 1999 - 2004
 PeopleSoft Purchasing/Inventory Systems Analyst
 PeopleSoft EPM Systems Analyst and reporting developer – all transactionalmodules of PeopleSoft Financials, PeopleSoft
EPM/ABM (upgraded 8.4-8.8)
 Business process liaison and project manager of all reporting solutions

3. TECHNICAL EXPERIENCE
 MS Office Suite
 Adobe Acrobat Reader/Writer
 PeopleSoft
 PeopleCode
 PeopleTools
 SQL for DB2, Oracle and Teradata
 MS SQL Server
 Microsoft Dynamics, ERP, CRM and BI
 Business Objects
 Hyperion
 Cognos
 Data Warehousing,Data Modeling and Business Intelligence
 Project Management Principles and Practices
EDUCATION
 University of Central Missouri- Education
 Avila University - Business
 George Washington University – PMP Certification
 Kimball University – Data Warehousing,Lifecycle – Data Modeling and BI
SKILLS
 Director of Business Process Optimization, employing Lean Six Sigma practices and principles.
 Project lead and subject matter expert on multiple projects with significant complexity using Waterfall, Agile and Scrum
methodologies.
 Developed and managed comprehensive project plans ensuring delivery on time and within budget.
 Collected and documented business requirements.
 Managed relationships between clients and companies, internal and external.
 Liaison between technical and functional teams.
 Developed and managed comprehensive project plans ensuring delivery on time and within budgets.
 Worked with customers to assist in systemconfiguration to fit business needs.
 Ensured IT Governance policy and procedures were followed in accordance with PMO requirements.
 Provided client consultation of business and technology best practices,processes,and change management.
 Created training guides and trained on functional aspects ofFinance, Supply Chain, Inventory,Project Costing and Reporting –
Business Intelligence.
 Analyzed and recommended business process systems resulting in reduced dependency on manual, paper based processes and
data entry.
 Experienced in analyzing business processes and systemissues,developing solution recommendations and managing the
implementation plan to meet business objectives. Proficient as a functional/technical team liaison as the single point of co ntact
for systeminterfaces, upgrades and enhancements.
 Implemented, upgraded various ERP and EPM systems with related process improvements.
 Developed a DOT incident reporting systemeliminating paper processing,and reducing errors saving company government fines.
 Successfully implemented issue/enhancement change controlprocesses and procedures in Phire.
 Developed and implemented Business Process Optimization process and priority program.
 Develop and implement data governance definitions and systematic controls.
 Security Administrator and implementation specialist.
 Led the development of the implementation manual for the IT department and created documents for new employees to ensure
systemuse by new hires.
 Trained and prioritized production support,and enhancement development for European and off-shore resources.
 Provided day-to-day taskassignment, development QA, and approvals for internal and contract project resources.
 Maintained, reviewed and recommended personal and professional development plans, as career mentor.
 Implemented a successfuland effective training program that integrated policies and procedures of accounting principles and IT
governance.
 Conducted training on various Finance, Supply Chain, Time and Expense processes for both US and European acquired sites.
 Conducted end-usertraining and ongoing support; to include report design, writing and auditing to maintain data integrity.