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Jeffrey R. Huebner
214­769­6339
Dallas, TX 75231 jeffrey@hueb.net
https://www.linkedin.com/in/jhuebner
SUMMARY
Information Technology management professional with over 10 years experience managing
projects. Has worked in the Utility, Outsourcing, Consulting and Information Communications
Technologies (ICT) industries. An innovative individual who has an exceptional ability to foster
teamwork to ensure results through collaboration, focus and attention to detail. Experience in:
• Project / Program Mgt • Agile Sprint Planning • ITILv3 Certified
• Asset Management • Release ​Management • SDLC
• Incident ​Management • Problem ​Management • ​Change​ ​Management
• Performance Metrics • Audits • Root Cause Analysis
PROFESSIONAL EXPERIENCE
ERICSSON,​ Plano, Texas 2014­2016
Project Manager II
Served as the release manager for Ericsson Region North America (RNAM) project and
portfolio management (PPM) and custom tools.
● Managed over 50 software development sprints, gathering requirements, writing user
stories, planning sprints/releases, tracking tasks/production bugs and managing sprint
content through software development lifecycle (SDLC).
● Identified and implemented process improvement initiatives, increasing employee
productivity.
● Collected Agile sprint metrics for the Project Management Office (PMO), working with
business processes and analytics.
● Updated and maintained PMO tools roadmap, aiding in the reduction and integration of
multiple systems.
CA TECHNOLOGIES,​ Plano, Texas ​2012­2014
Support Engineer
As a support engineer for CA Clarity PPM, provided second level support to the customers
which included replicating client configurations in the lab environment to resolve issues and
identify code corrections for inclusion in future software releases. Served as Designated
Support Engineer (DSE) for a major pharmaceutical client.
● Managed over 30 active client cases on an ongoing basis.
● Maintained high resolution and client satisfaction ratings.

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Jeffrey R. Huebner 214­769­6339 Page Two
CAPGEMINI,​ ​Dallas​, Texas 2004­2012
Transition Manager​, 2008 ­ 2012
As a Desktop and Distributed Systems (DDS) transition manager, was responsible for
transitioning services from our new customers to Capgemini and providing operational support
to our existing customers.
● Transitioned Service Desk operations for a major government account as part of a complex
multisourcing project that optimized and cut IT operations costs for 28 statewide government
agencies.
● Transitioned Services for a major medical equipment manufacturer.
● Transitioned Service Desk operations for a college admission services company.
● Analyzed and implemented process improvements for Data Center Services asset
management.
● Analyzed and implemented process improvements for Procurement and Desktop Services
for a major movie studio.
Senior Business System Analyst​, 2004 ­ 2008
Measured Service Level Objectives for TXU Energy, TXU Electric Delivery and Atmos Gas.
Supported and administered CA Clarity PPM, Remedy, BMC ITSM, Crystal Enterprise and a
custom TelAlert Notification Application.
● Produced monthly scorecards and dashboard.
● Implemented and documented Improvement Plans.
● Maintained and upgraded CA Clarity PPM production, development and testing
environments.
TXU,​ Dallas, Texas 1999­2004
Client Support Representative, Senior
Provided desktop application support, procurement, asset management for TXU business
offices, service centers, and power plants.
● Maintained and updated asset management.
● Ordered computers, printers, plotters, and software.
● Imaged and installed new equipment.
● Returned and salvaged old equipment.
Additional Relevant Experience
Consulting Systems Engineer ­ ​ACS​, Dallas, Texas
Consultant/Team Manager ­ ​Stream International​, Dallas, Texas
Marketing Manager Software Training Dept. ­ ​CompUSA​, Arlington, Texas

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EDUCATION / TRAINING
Bachelors of Environmental Design, College of Architecture
Texas A&M University, College Station, Texas
Professional Development courses and certifications
Project Management Course Training
ITIL v3 Certified
ITIL v2 Certified
Professional Affiliations
Project Management Institute (PMI) Member
PMI Dallas Chapter Member