This document is a resume for Luther Mitchell summarizing his work experience and qualifications for a customer service role. Mitchell has over 7 years of combined experience in customer service, most recently as a front desk manager at a lodge where he ensured high customer satisfaction. He also has experience as a welder and salesman at auto dealerships where he was trained to find customers' needs. Mitchell's skills include customer relationship management, public speaking, teamwork, multi-tasking, attention to detail, computer proficiency, organization, and hospitality.

1. Profile
“If you help those achieve what they want, then you can have everything that you want”
This short phrase has driven me to excel in customer interaction. I have over 7 years of
combined experience in customer service. I would like to grow within a well established
company and to assist them in achieving their goals;
Skills
Experience
Front Desk Manager, Great Wolf Lodge; Centralia, WA — 2010-2012
Worked directly with customers and making sure our customer satisfaction was above par.
My duties included: scheduling, emailing, calling about customer concerns and inquires,
and maintaining a sales like goal for upgrades/services/products to guests. Maintaining
knowledge on Microsoft Office to be able to correctly audit and enter in financial
information for the entire lodge, customer receipts etc.
Welder/Grinder, Atlas Bradken; Chehalis, WA — 2011-2014
Arching out any impurities out of a cast and rewarding the structure following correct
welding methods. After in which I was to grind out casting for surface scale and small
surface holes.
Salesman, Lasher Volkswagen; Elk Grove, CA — 2015
As a salesman, I would maintain exceptional professionalism when interacting with
customers. I was trained to find out the customer’s wants and needs.
Salesman, Toyota, Folsom/Roseville, CA — 2015-2016
I gathered customer information so I may find the right car for them. Always upholding
high customer satisfaction.
Education
Heritage High School; Brentwood, CA — Diploma, 2009
References
Available upon request
• Customer Relation Management
• Public speaking ability
• Strong team player
• Capable of multi-tasking
• Dependable
• Pay close attention to detail
• Excellent typing skills
• Competent in computer programs
(Word, Excel, Outlook, and
PowerPoint)
• Strong organizational skills
• Hospitable
(916) 705-1151
luther89mitchell@gmail.com
2075 W El Camino Ave Apt 801
Sacramento,CA 95833
LUTHER MITCHELL