Technical Project Manager experienced in determining and managing technical scope, inventory, customer requirements, timelines and stakeholder expectations. Well versed in working with multiple vendors and customers across 500+ deals, including large number deployments, onsite work and warehouse supervision for organizations thru Government, Education and both private and public companies. Works well with both technical and non-technical personnel and can communicate complex technical information in a clear and concise manner, as well focused on continued learning and striving to develop streamlined processes for time and profit management.

1. JASON HEIMS 319-560-9390 | Jay.Oakley111877@gmail.com
Technical Project Manager experienced in determining and managing technical scope, inventory, customer
requirements, timelines and stakeholder expectations. Well versed in working with multiple vendors and
customers across 500+ deals, including large number deployments, onsite work and warehouse supervision for
organizations thru Government, Education and both private and public companies. Workswell with both technical
and non-technical personnel and can communicate complex technical information in a clear and concise manner,
as well focused on continued learningand striving to develop streamlined processes for time and profit
management.
Professional Experience
AT&T Customer Advocacy & Service Data Management (Pinnacle Tech. Resources) May
2021
Deal Operations Lead
~ Project management of invoicing, internal and external purchase orders and vendor reconciliation services
~ Lead billing kickoff calls with engagement managers
~ Provide ongoing communicationsaddressing customer billing and historical billing
~ Track and address billing timelines on per customer per projectbasis
Genesis Networks Mobility (Leftto develop other interests) January 2017-May
2021
Program Management/Technical Staging Architect/Solutions Architect/CAT Engineer
~ Led projects with AT&T development, Apple, Samsung & other vendors to design and facilitate project
requirements, develop proprietary software/hardwaretool sets, and best practicesprocessimplementation for
large customer deployments
~ Worked with carrier, vendor and customer teams to facilitate order deliveries, timelines and onsite deployment
schedules for customers with multiple end point locations and contacts
~ Coordinated communications betweeninternal resources, vendorsand customers addressing project
timelines, scope, changesand risks to minimize project impact and maximize customer satisfaction
~ Created device configuration processes for staging/deployment of complex projects to fortune 500 customers
and managed warehouse deployment of processes as well as remote & onsite management of deployment
~ Worked as technical expert for customer guidance on various EMM/MDM, AppleBusiness Manager, Samsung
KNOX and other mobile device technologies as well as customIoT devices
~ Worked as liaison between Genesis Stagingcenter and GenesisProjectManagers/Carrier Account
Teams/EMM Teams/customers to resolve staging/deployment issues on both complex and Enhanced Push-To-
Talk projects.
AT&T AMLS DOCS (Downsized due to outsourcing to Genesis Networks Mobility) November 2013-January
2017
Program Management/Technical Staging Lead
~ Created and led the IoT Project DaVinci that worked towards creating standalone, leasable, networked
hardware kiosks for onsite customer automatic device configuring
~ Drafted, updated and finalized documentation including summary, scope, risk and implantation timelines for
Project DaVinci as well as other projects
~ Worked with Samsung Knox contacts for softwaretool set testing and process implementation across all
pertinent customer deployment projects

2. ~ S.T.A.R.T. Sessions - Createdand Developed training sessions for AT&T staging leadsfocusing on new/existing
mobile technologies as well as upcoming technologiesand meet representatives from3rd party vendors
~ Created device configuration processes for staging/deployment of complex projects to fortune 500 customers
~ Developed initial and continuing training/assignments for technical staging leads
~ Assisted with MSS device configuration processes forAdvancedExchange& Extended Warranty for
damaged/replaced units
~ Worked as liaison between AT&T Staging center and Project Managers/Account Teams/EMM
Teams/customers to resolve device configuration related staging/deployment issues on both complex and
Enhanced Push-To-Talk projects.
AT&T AMLS DOCS continued:
~ Collaborated and strategized with sales and seniormanagement in developing technical deployment
requirements on a per customer basis, including gatheringcustomer requirements, design, planning,
development and implementation
KaplanUniversity (Matriculated) January 2012-December 2013
Information Technology Work Study
~ Studied I.T. Project Management, Networking, Business Management
~ Oversaw student side networkand hardware updating deployment including updating all hardware
workstations for all classrooms, updating network hardware, developingand implementing location
deployment schedules per roomand remote class systemdevelopment and implementation
~ Worked on server configuration and internet/intranet connections
~ Image computers with Symantec Ghost and LANDesk
~ Complete daily troubleshootingon printers, projectorsand workstations
~ Research issues and order necessary parts needed through HP
~ Maintain quality communication relationships with instructors, faculty, and staff
Education & Technical Skills
KaplanUniversity Cedar Rapids,
IA
~ Bachelor of Science in Information Technology GPA 3.98 Dec.
2013
~ Associate of Applied Science in Information Technology GPA 4.0 June 2012
Technical Skillset: Proficientin Microsoft Word, Excel, PowerPoint, Access, Outlook, SharePoint, TEAMS, Remote
Access, WebEx, (iOS, Android, Windows mobile operating systems and command line tools), various EMM/MDM
solutions such as AirWatch, MobileIron, IBM MaaS360, Tachyon, AppleBusiness Manager, Samsung KNOX, Sonim
device management suite,
Highlights of Qualifications
Core Strengths: Leadership, Time Management, Communication, Attention to Detail, I.T., Customer Service,
ProgramManagement, Training, Inventory Management, Customer Satisfaction, Critical Thinking, Telephone Skills,
Technical Documentation, Mobile Technology