1. JANICE KARIMI
P.O. BOX 10728-00200
NAIROBI-KENYA
Email: kithatias@gmail.com & kithatias@yahoo.com
Telephone: 0780005959 & 0721595929
PROFESSIONAL PROFILE
Results focused Manager with over ten years extensive experience, gained in the
implementation and management of a National Health Insurance organization
objective; successful in operations, administration, project design, strategic
implementation and conversant with the country’s social, economic and development
issues while able to relate them to job role.
A team player who has capacity to build support and commitment in persons to
empower them accomplish set tasks. A successful and resourceful manager with
exceptional communication skills, resilient leadership qualities and ability to motivate
people. Has a flexible personality and open mind yet is able to maintain focus at set
goals. Adaptable to different environments with a proven gift to manage in a dynamic
style while setting standards aimed at the enhancement of quality, efficiency and
success.
EXPERIENCE; CORE COMPETENCIES
• Knowledge of the government of Kenya’s regulations and systems including
appreciation of bureaucratic tier in government financing, management,
political and reform system.
• Remarkable institutional building person; capable at planning, problem solving
and conflict resolution.
• Conversance with the global and particularly Kenyan socio-political, economic
and development issues.
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2. • Knowledge on the place of Africa as the next growth pole of the world and with
particular interest in Kenya as a leading trendsetter in this.
• Knowledge of health systems; financing, systems management challenges and
changes.
• Management skills; team leadership, coaching and mentoring.
• Project management, monitoring and evaluation skills.
• Rich combination of training and exposure.
• Good communication and report writing skills.
EXPERIENCE; ACCOMPLISHMENTS
• Monitoring and Evaluation of a branch network to ensure deliverables in the
objective of Social Health Insurance Financing and Strategic implementation of
set goals.
• Providing leadership to branches within a Social Health Insurance Function; as
Branch Manager at various stations and finally to lead the most critical branch
and subsequently to the position to monitor Regional and branch network
performance.
• Successful establishment of strategic alliances with government bodies and a
wide network of stakeholders, resulting in creation of more awareness, more
member registration and better services in the regions.
• Developing and implementation of work improvement teams leading to
improved work performance and employee morale.
• Participation in fformulation and implementation of organizational strategic
plans
• Lead role as secretary for Operations team in implementation of outpatient
cover for a National Social Health Insurance
• Participation in National and Organizational Job Evaluation Exercise to help
drive and guide performance, productivity, parity and restructuring.
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3. • Mentorship of youth through educational lectures that focus on instilling
knowledge while ensuring relevance and meaning in real life situations.
• Pilot projects management; National Social Health Insurance Fund and Out
Patient Care
• Implementation of comprehensive care cover in health facilities resulting to
members accessing healthcare in a more affordable way and monitoring of
comprehensive and out-patient cover
• Setting up of quality/ standards committees in both branch and health care
providers resulting to improved quality of services.
EXPERIENCE; POSITIONS HELD
National Hospital Insurance Fund:
1. November, 2016 to-date, Appointed Principal Officer Registration and
Compliance
Monitor performance in organizational Registration and Compliance function while
devising input methods that ensure best outcomes in Regions for support of vision and
mission of social health Insurance function.
2. October, 2015, Appointed Senior Assistant Manager Public Sector
Tracking and adding value in sectoral outcomes in performance; devising strategies
that ensure optimum performance, service delivery and participate in stakeholder
engagement
3 February, 2014, Appointed Senior Assistant Manager Branch Office Coordination
Coordination of Branch logistics; target setting, expansion proposals, performance
tracking, consolidation of reports and liaisons with other business units
4 March, 2008, Branch Manager; Machakos, Industrial Area and Nairobi Area
While still performing duties pertaining to heading a branch area, successfully led the
most critical branch whose duties comprised
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4. • Providing leadership to a branch and her five satellite offices with a staff of
over 200 persons, and overseeing implementation of Programs for more than a
million clients.
• Development and administration of over Kenya shillings Three billion in annual
budgets.
• Management of human resources functions; coordination of training activities,
target management, appraisals and benefits administration.
• Expert management of client data growth, retention and customer care.
• Implementation of the organization policies; performance contracting,
healthcare financing and members’ recruitment.
• Strategic objectives planning, implementation and policy.
• ISO and OHSAS standards implementation and management.
5. 1992 to-2008; Inspector 3, Inspector 2, Area Inspector/ Area Manager/Branch
Manager
i) November, 1992, Appointed Inspector 3
Performing general office duties entailing, Customer service, Registration of
Members, Claims Processing, Employer Compliance checks and Supportive staff
supervision.
ii) August, 1999, Promoted to Inspector 1
Continued duties of Inspector 3 albeit with increased supervisory tasks
iii) Providing leadership as head of Branch and overseeing all functions as
representative to Chief Executive and face of organizations in various Regions
that included the then larger Meru, Upper Eastern, part of North Eastern and
Voi.
 March, 1999, Promoted to Area Inspector
 November, 2001, Promoted to Area Manager
 December, 2007, Re-designated to Branch Manager
6. Teachers Service Commission as a teacher, 1992.
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5. • Ably taught and communicated effectively with students while getting along
with colleagues
• Tutored Drama students.
7 Tsavo Ways International Hotel and Catering School, 1991.
Ably taught and communicated effectively with students while getting along with
colleagues and assisting with catering duties.
8. Kithirune Secondary School, 1988
Ably taught and communicated effectively with students while learning work
environment, yet, getting along with colleagues.
9. Part-time Lecturer, 2013, Meru University, lecturing, guiding, motivating and
mentoring young adults
EDUCATION:
UNIVERSITIES;
1. Kenyatta University, Kenya
Masters of Business Administration, 2008
2. Egerton University, Kenya
Bachelor of Arts, 1992
PROFESSIONAL COLLEGES;
1. Criminal Investigation Department Training School
Investigation / Prosecution Course, 1998
2. Institute of Computer Applications-Kenya
Computer Operations and Applications, 2000
3. Regional Institute of Business Studies-Kenya
Project Management, 2005
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6. 4. Eastern and Southern African Management Institute (ESAMI), Arusha, Tanzania
Basic course for Management Trainees in Social Protection Schemes Programme, 2009
5. Eastern and Southern African Management Institute (ESAMI), Kampala, Uganda
Methodologies in Participatory Project Planning Programme, 2015
SECONDARY SCHOOLS;
5. Machakos Girls’ High School-Kenya
Kenya Advanced Certificate of Education, 1987
6. St. Marys Egoji Girls’
Kenya Certificate of Education, 1985
SOCIETIES/CLUBS;
1. Member, Kenya Association for Public Administration and Management (KAPAM)
2. Member, Bible Study Fellowship International
TRAININGS, SEMINARS AND OTHER COURSES ATTENDED
1. Continuing student; Management course, Kenya Institute of Management
2. Pre-University Training Program, 1988, National Youth Service, Kenya
3. Leading and Managing for Extraordinary Results, Adaptive Management Consultants
Limited, Nairobi, November 19-21, 2014
4. Management Development Course, Global Training Institute, Machakos-Kenya,
February 16-17, 2011
5. National Hospital Insurance Fund, ISO 9001:2008, Quality Management Systems-
February 4-6, 2009
6. Effective Project Management Seminar, Adaptive Management Consultants Limited,
May 24-28, 20107. Basic Course for Management Trainees in Social Protection Schemes
Programme, ESAMI, Arusha-Tanzania March 9- April 3, 2009
8. Finance for non-Financial Managers Training Program, Global Training Institute,
Nairobi-Kenya, October 28-30, 2008
9. Sensitization Program on Magnetic Stripe Card, Global Training Institute, Nairobi-
Kenya, May 23-24, 2007
10. National Hospital Insurance Fund, Occupational Health and Safety (OHSAS 1800)
Management System, Millennium Management Consultants, March 29-30, 2007
11. Quality Management Systems, Implementation of ISO 90001:2000 Seminar,
National Insurance Fund, February 21-22, 2006
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7. 12. Change Management, Total Quality Training Consultants Limited, Nairobi, October
2005
13. Industrial Relations and Collective Bargaining for National Hospital Insurance
Fund, Federation of Kenya Employers, Nairobi, May 24-28, 2004
14. National Hospital Insurance Fund, Team Building, Mombasa-Kenya, April 22-24,
2004
15. Customer Care Course, East Africa Leadership Centre, Meru-Kenya, September 5-
7, 2002
16. Effective Stress Management, Kenya Management and Training Consultants,
Machakos-Kenya, July 29-31, 2002
17. Management Development Seminar, Continuous Development Management
Services, Nairobi, August 1-3, 2001
18. Life, Health, Insurance and Customer Care Training, Excel Marketing and Training
Consultants Limited, Nyeri-Kenya, November 30-December 1,2000.
19. Job Performance Appraisal, Ace Training Limited, Nairobi-Kenya, November 27,
2000
20. National Hospital Insurance Fund, Credit Management and Debt Collection Course,
Beneva Associates Limited, Nairobi-Kenya, June 27-29, 2000
21. National Hospital Insurance Fund, Workshop for Senior Management and Area
Inspectors on ‘Strategies for Enhancement of Revenue Base of NHIF and Services to
Contributors’, Beneva Associates Limited, Machakos-Kenya, January 24-28, 2000.
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