Carine Lammam has over 15 years of experience in customer service and event coordination roles. She is currently an Event Coordinator for Factors Group of Nutritional Companies, where she coordinates all aspects of corporate and trade events, including registration, materials, logistics, and vendor relationships. Previously she held roles in technical customer service and as an independent distributor of nutritional supplements. She has a diploma in Natural Nutrition from the Canadian School of Natural Nutrition and is passionate about health and wellness.

1. CARINE LAMMAM
Profile
I have a strong passion for Health and Wellness and a driven will to succeed in any given environment. I
pride myself upon always giving my best and have a strong desire to move forward. I am friendly,
personable, compassionate, and most of all honest and believe that possibilities are endless. I am
seeking a challenging career that utilizes my skills and enriches my knowledge where I can contribute to
the growth of an organization and to my own personal and professional growth.
Skills and Experience
 Relationship building
 Possess excellent Customer Service skills; ability to maintain friendly, open communication with
customers while anticipating their needs in order to ensure service that exceeds their
expectations.
 Flexible team player who thrives in environments requiring ability to effectively prioritize and
juggle multiple tasks simultaneously.
 Dependable, reliable, and responsible contributor committed to excellence and success.
 Fluent in English.
 Can speak some French.
 Productive and efficient worker with solid work ethic who exerts optimal effort in successfully
completing tasks.
 Self-motivated and well organized.
 Using Windows operating systems; Microsoft Word, Excel, Syspro and Sysco
 Experience working in a dynamic environment which caters to a large clientele base. Tasks
include: managing a staff of up to 12 employees at once, customer service, management of
cash, problem solving, training new employees, and responsible for opening and closing the
establishment.
 Experience as an Independent Distributer for a leading Nutritional Supplement company.
 Knowledge of a wide range of nutritional supplements and competitor's products.
Work Experience
October 2014-present
Factors Group of Nutritional Companies, Coquitlam BC
Event Coordinator
Duties include:
 Coordinate registration for trade events for all companies.
 Coordinate all promotional and event materials for all corporate and trade events such as
artwork, mock ups, promotional materials and giveaways, product information needed,
posters, coupons, booths and booth accessories, banners and all signage, digital images and
videos, tools, display needs, product displays

2.  Coordinate with tradeshow and event managers to organize show-space, furnishings, pre and
post storage, material handling, electricity, plumbing, banner hanging and other related items
or utilities that may be required for each show.
 Work with Customer Service and Shipping Departments to coordinate the consolidation of the
event shipments.
 Liaise with Executives, Key Account Managers and Sales Representatives to coordinate shows
and events materials.
 Communicate with the internet marketing department on shows and events that can be
attended and/or marketing via their department.
 Coordinate staffing for shows and trade events.
 Coordinate with IT for equipment required for events.
 Coordinate with purchasing department for event promotional products and incentive
giveaways.
 Coordinate the loading and unloading of tradeshow crates with the shipping departments.
 Monitor inventory of event supplies.
 Coordinate the creation/design of booth artwork.
 Coordinate the set-up/tear-down of trade show booths.
 Work with company contractors to repair, construct and improve tradeshow and event
equipment.
 Submit requisitions and create purchase orders for all event-related requirements companies.
 Coordinate the payment of event-related invoices for all companies along with coordinating
the setup of new vendors into the system.
 Renew corporate memberships.
 Maintain yearly event schedule for all companies.
 Liaison with speakers to secure event dates, provide event and presentation info, and provide
itinerary.
 Building a Canadian National demo program; assisted in hiring new product demonstrators,
creating work procedures, creating training manuals, purchasing supplies needed, coordinating
training, and being the point person of contact.
 Coordinate retailer and consumer contests; obtain signed consent documents, coordinate
prizes, notify winners, follow up to ensure that their prizes have been received
 Coordinating promotional products to be sent to bloggers for WN (u.s. and can.).
November 2012 - present
Natural Factors and Factors Group Coquitlam, BC
Technical Customer Service Representative
Duties include:
 answering consumer product and health related inquiries for Natural Factors, PGX, and Bioclinic
Naturals
 responding to consumer email inquiries
 overseeing, delegating, and responding to PGX consumer email inquiries
 liaison with the marketing and sales team for events, promotional orders, and sample orders
and coordinate with other various departments to ensure that all requests and materials
needed are completed
 product knowledge consultant for store commissary
 entering faxed credit requests from customers

3.  order entry when needed
 tracking orders and shipments
 assisting the sales representatives when needed with various requests
 opening packages to new customers in Canada and US for Natural Factors and Bioclinic Naturals
 consumer testimonial
 CRM use
March 2012-June 2012
Feed your Soul retreats
Co-created and co-organized a Women's Health Retreat
April 2010 - November 2012
The Gillnetter Pub, Port Coquitlam BC
Server
April 2007 - September 2008
The Smoking Dog French Bistro, Vancouver BC
Server
June 2007 - September 2010
USANA Independent Distributor for Nutritional Supplements
July 2002 - July 2007
The Frog & Firkin Restaurant, Vancouver BC
Manager & Server
April 2002 - February 2003
University Golf Club Bar & Grill, Vancouver BC
Server
June 2001 - March 2002
Courtnall's Sports Grill, Vancouver BC
Server

4. April - 1999 - May 2001
The Creek Restaurant & Brewery, Vancouver BC
Server
September 1998 - April 1999
Gigi's Pizza, Vancouver BC
Server
May 1996 - 1998
Michel's On Wilson, Port Coquitlam BC
Server
October 1993 - July 1993
Kmart Canada, Port Coquitlam BC
Server/Cashier
Volunteer Work
January 2008-March 2008
Inspire Health Wellness Centre
Vancouver, BC
February 1998-November 1998
George Pearson Rehabilitation Centre
Vancouver, BC
Education
February 2016
PSI-Personal Success Institute- Advanced Course
7 Day course focused on personal growth. Action and results- stretching beyond what you believe are
your limits
February 2014
Therapeutic Nutrition & Supplementation in Practice
April 2013
PSI-Personal Success Institute
Basic Level 1
April 2007- August 2010
Graduate from the Canadian School of Natural Nutrition (CSNN) - Diploma in Natural Nutrition
September 2004 - June 2006
Graduate from Vancouver Community College - Diploma in Gemmology

5. September 1995-December 1995
Coquitlam Continuing Education - Certificate in Administrative Assistant
June 1995
Grade 12 graduate from Centennial Senior Secondary

6. September 1995-December 1995
Coquitlam Continuing Education - Certificate in Administrative Assistant
June 1995
Grade 12 graduate from Centennial Senior Secondary