1. C U R R I C U L U M V I T A E
Personal Details
Name: Linda Thoya (Previously Ahmed)
Address: No. 43 Bellevue Court,
Father Russell Road,
Dooradoyle,
Limerick.
Date of Birth: 28th February 1976
Telephone No: 086-0874020
Education
Mar – Aug 2006 Fás Training Centre,
Raheen Industrial Estate,
Limerick.
Mouse and Advanced Computer Applications
Jan – Aug 2005 Fás Training Centre,
Raheen Industrial Estate,
Limerick.
Basic Computers/ECDL
1992 - 1998 Mrs. Elizabeth Purcell A.L.C.M.
Cullenagh,
Newcastle West,
Co Limerick
Subjects: Elecution/Speech and Drama
Final Certificate in Public Speaking
1988 – 1994 Rathkeale College,
Rathkeale,
Co. Limerick
Leaving Certificate Completed

2. Computer Skills
I acquire a typing speed of 40 words per minute and also have a good knowledge in the following
computer software applications;
o Microsoft - Word, Excel, PowerPoint, Publisher, Access and Outlook, Advanced
Applications and ECDL
o Microsoft Vista
Having completed a number of projects in my work I demonstrated my ability to work aspart of a team,
to problem solve and manage time effectively. I acquire excellent communication skills; personal
development skills and interpersonal skills that I feel do benefit me greatly.
Work Experience
November 2014 --- Present: (fulltime)
Redress and Review case handler for Lloyds Banking Group
June 2013 ------Present: (part-time)
Receptionist for Walkin Medical Center,
P.A for Dr Rizwan Aslam Mughal
February 2013 – October 2014:
Technical support agent for Swann Security
February 2012- February 2013:
Customer Service support agent for Vodafone Landline
Aug 2006 - Feb 2012: Telefonica O2 Ireland
National Technological Park,
McLoughlin Road,
Castletroy,
Limerick.
Position: Advisory Customer Care Executive
Duties/Responsibilities: Executive in general customer care, dealing with clients’
business phone accounts and queries. Debt Collection trained,
experience with insurance and distance selling regulations, retail
activations and the credit vetting of clients. Supporting Broadband
data and Internet Services. Teamwork vital and worked on my own
iniative frequently.
May 2011-June 2012 A Better Tomorrow Limited
No. 18 O’Connell Street,
Limerick.
Position: C.E.O.

3. Duties/Responsibilities: I formed this company to generate revenue for terminally ill
children, it is a non-profit organistion. Recruiting volunteers to
work in the store. Weekly Accounts and monitoring company
E-mails. Liasing with directors and updating the website.
Monthly donations are made to the ‘Share A Dream Foundation’.
I have also worked on various projects and fundraising with Shay
Kinsella the C.E.O. of the ‘Share A Dream Foundation’, I am
currently working on the release of a single with Chris Doran,
Beaumex Records and Gary Power Productions also in aid of the
‘Share A Dream Foundation’.
Sept 2005 – Jan 2006: Saint Nessan’s Primary School
Mungret,
Co. Limerick
Position: Secretary
Duties/ Responsibilities: Front Desk Reception, printing and distribution of newsletters.
Carried out office duties such as administration, post, photocopying,
faxing, e-mailing, typing up letters and reports, dealing with school
year enrolement and phone queries, invoicing and filing.
Interests and Hobbies
My interests include walking and reading. I enjoy meeting new people
And being involved with charity and community organisations and spending quality time with family
Attributes
I have developed excellent teamwork skills through group projects with O2; I possess excellent
negotiation resolution skills, which I have developed through dealing with the public along with
managers and directors within my own firm. I have excellent organisation skills and can multitask in
many areas. I have a professional telephone manner and I have completed a course in Assertiveness,
which I feel has made me more self-confident. Furthermore, I consider myself to be hard working,
punctual, reliable and trustworthy. I can work on my own initiative or as part of a team and proactively
aim to achieve a high standard of satisfaction in all that is required of me in my role.
Referees
Mr Patrick Hourigan Dr Rizwan Mughal
Tel No: 083-0020211 The Walkin Medical Center
087-9142500