1. Jane Devries
jdevries1752@gmail.com
Areas of Expertise: - CertifiedScrumMaster
- Agile/Waterfall/HybridSDLCs - CertifiedAgile Coach
- Lean6 Sigma - Communications
- ProjectManagement - QA Methodologies,CSTE,CSQA
- ITSM(Service Management) - RelationshipManagement
- ProblemSolving&Innovation - StrategicDesign
- BusinessAnalysis - Change Management
QUALITY, BUSINESS ANALYSIS, PROJECT AND PROCESS MANAGEMENT EXPERT
 ExcellentCoachingandTeamBuildingskills (certifiedAgileCoach)
 Leadershiplevel understandingandhands-onexperience (over15yrs.) in processanalysis(Lean,Valuestream
mapping) andQualityandIT methodologies
 BusinessAnalysis,DataManagement,andNeedsAssessmentskills
 Expertise insoftware developmentmethodologies(Waterfall,Agile,andHybrids) andTestingmethodologies
 BusinesscontinuityandDisasterRecoveryplanningexperience indocumentationandstrategicdesignandtest
planning
 Reputationforcommitmenttocustomers,industryknowledge,andabilitytodrive change
 Professional,persuasive communicationwithaudiencesatall levelsof the organization
 Knownforinnovative andeffective problemsolving. Specificallysoughtoutforchallengingsituations
 Provennegotiationskillsandwell knownforsuperiorcommunicationskills
Career and Achievement Summary
TECHNICAL and EDUCATIONAL HIGHLIGHTS
In addition to Industry training,post-secondary education institutionsattended are: U of Toronto, Western,
McMaster, University of Illinois at Urbana-Champaign, Duke University, and Mohawk College.
IACAgile Coach
Six Sigma(McMaster and Six sigmaJohnDeere)
BusinessProcess Excellence (BPI. Aim/Impact)
CSM(CertifiedScrumMaster) ITIL Foundations
CSTE (CertifiedSoftwareTester) fromthe QAI
Global Institute
BMN2 (processmappingstandard).Poweruser
of VisioandBizagi mappingtools
CSQE (certifiedsoftware qualityengineer) from
the AmericanSocietyforQuality
Professionalexperience withautomationtools
(PTF, LoadRunner,JMeter,OLT,QTP and others)
CanadianHumanResourcesProfessional
Certificate,McMasterUniversity
Accountingcertification(McMaster University)
Poweruserof entire MicrosoftOffice suite WebMaster Certificate,MohawkCollege
TESL (TeachingEnglishasaSecondLanguage)
Certificate Courses,Universityof Toronto
Bachelorof Arts (Psychology),Western
University
WritingforPublicationCertificate Courses,
McMaster UniversityandMohawkCollege
Publishedfictionauthorandhave hadwork
acceptedforpublicationinaCaribbeanfashion
magazine.
Referencesavailable uponrequest.

2. EMPLOYMENT EXPERIENCE
QA /BUSINESS SYSTEMS ANALYST (McMaster University,Hamilton,ON) February2006 - Present
McMaster is a fast-growing educational institution world renowned for its commitment to innovation and leading edge research.
 Ledteams throughworkshopstodiscover areasforimprovementinexistingprocesses,resultingin
amalgamatedworkflowsacrossdivergentteams
 Managed projectstosuccessful completionwithravingcustomerreviews
 Ledteams andparticipatedinteamsthatdefinedprocessesandpolicyforService Managementand
influencedandencouraged othercolleaguestoparticipate inthe processimplementation
 Was the leadtestautomationanalyst,creatingdesignstandardsandbestpracticesforthe performance
and functional automationeffort
 Trainedstaff andadvisedonQualitybestpractices,TestingMethodologies,ProcessmanagementandTest
Automation
 ParticipatedinRiskManagementandDisasterrecoveryteams,bringingthe teamtothe level of detail
requiredtogive usa near-flawlesspractice testof the Recoveryplan
 Designedtestprocessestoensure compliance withprivacylegislationandalignmentwithcompanygoals,
resultinginsuccessfulauditsandbusinessefficiencies
 Fosteredteamworkandcooperationwithbusinesspartners,leadingtomore collaborativeandcongenial
relationships wherethere were,historically,conflicts
 Initiatedandrananalytical reviewsof regressiontestbeds,resultinginareductionof the numberof target
testfrom 758 to 40 withmore depthand breadthof businessprocesscoverage
 Providedformal andinformal coachingof managersandpeerswithaparticularskill athelpingotherre-
frame difficultsituationsandsee new approachestoproblems
QUALITY ANALYST/ BUSINES PROCESS EXPERT
(JohnDeere Credit(“JDC”),Burlington,ON) May 2002 – February2006
John Deere Credit, a subsidiary of the internationally recognized Deere and Company, is a financial company dedicated to
quality, to integrity, to exceeding customer expectations, and to continuous process improvement.
 ParticipatedinIT“ThinkTank” – a teamselectedfromacrossthe IT Departmenttobrainstormsolutions
for issues
 PerformedQA consultantrole forITDevelopmentstandards,GUIstandardsandintranetmanagement
 Performedall testingtaskswithinthe JDCsoftware developmentlifecycle. Tasksincluded:Testplanning,
RiskAnalysis,RequirementsAnalysis,Technical DesignReview,TestDesign,Analysisof software and
workflowprocesses,TestImplementation/Coordination,DefectManagement,andCommunication
 Planned,DesignedandCreatedautomatedtestsuitesusingMercury’sQuickTestProfessional
 Automatedtestresultstomatchnew businessprocessesortoensure compliance withPrivacylegislation
(e.g.:Automatingthe generationof testdata)
 ParticipatedinDeere enterprisecommunitiesof practice (Six SigmaandQuality)andshare information
and insightswith mylocal testerteam
 Participatedonexecutive teamforthe local sectorof the ASQ(AmericanSocietyforQuality) andshare
insightswiththe JohnDeere CreditQA team
 Ledan enterpriseQuickTestPro/ Testautomationcommunityof practice
 Testeda varietyof Windowsapplications:C++,Java,.Net,VBandothers
 Testedclient/serverandwebapplicationsonmultiple platforms
 PerformedtestingwithSQL,DB2 databasesandMS Accessdatabases
 Promotedandimplementedcontinuousimprovementpracticeswithina fast-pacedteamenvironment
HRIS ADMINISTRATOR (JDC) February1997 – May 2002
 Actedas ProjectLeadfor implementationof Deere DirectCanada(anHR call centre that amalgamated3
unique Deere subsidiaries). PerformedBPEworkflow analysistoensure thatqualityprocesseswere
implemented. Fosteredhigh-performance teamworkinaverychallengingsituation.
 ParticipatedinStrategicplanning,tactical planningandHR programplanning.
 Designed,testedandimplementedrelational databasesusingMSAccessandSQL
 ProgrammedinPerl,JavaScriptandASP(vbScript). DesignedHTMLform data validationscripts

3.  Actedas ProjectLeadfor implementationof local call coachingandcall monitoring. Organizedteam
effortsthatledto successful implementationwithinaverycompresseddeadline
 CoordinatedCanadiantestingof SAP-HRimplementation
ADDITIONAL CAREER EXPERIENCE
MarketingAdministrator(John Deere Credit) Bookkeeper(CanwayEquipment,Hamilton)
Educationand Child/Youthareas focusedoncare,
general guidance,andcounseling(variouslocations
inthe GTA)
ElementarySchool Teacher,(HamiltonWentworth
Board of Education)