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ECIS2013DC

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Slides of my presentation at the doctoral consortium of the ECIS conference, 3 June 2013, Geetbets, Belgium

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ECIS2013DC

  1. 1. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 20134 June, 2013FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATIONAn exploration of the relationship betweenmodeling behavior and process model qualityJan ClaesTeaching assistant : PhD 2009 - 2015aaSupervisor : Geert PoelsCo-supervisor : Frederik Gailly
  2. 2. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 20132/16OutlineProcess models, process model qualityObservation, visualization, relationsStructured Process ModelingStudies, methodologyProgress and planning
  3. 3. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 20133/16Business Process Modeling (BPM)Business process model Graphical, abstract representation of processes Important tool for analysis and improvementBusiness process model in BPMN notation
  4. 4. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 20134/16Process model qualityPoor model quality Many errors Many nodes Many crossing arcs Many nested gateways …Strong model quality Few errors Few nodes Few crossing arcs Few nested gateways …
  5. 5. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 20135/16Process model qualityPoor model quality Many errors Many nodes Many crossing arcs Many nested gateways …Strong model quality Few errors Few nodes Few crossing arcs Few nested gateways …
  6. 6. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 20136/16Process of Process Modeling (PPM)Properties oftextual descriptionProperties ofmodelerProperties ofmodeling processProperties ofresulting modelPRIMARY RESEARCH FOCUSProperties ofreal processProperties ofobservation processProperties of softwareand modeling language
  7. 7. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 20137/16Process of Process Modeling (PPM)Observational modeling sessions People construct models Every action on modeling canvas is logged Modeler information is collected through survey Different datasets• 120 students in Eindhoven 2010• 14 experts in Berlin 2010• 14 experts in Eindhoven 2011• 118 students in Eindhoven 2012
  8. 8. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 20138/16Process of Process Modeling (PPM)Properties of the modeling processActivity Timestamp AttributesCreate start event 10:00 Id = 1; x = 10; y = 10Create activity 10:04 Id = 2; x = 40; y = 10; name = “Receive order”Create edge 10:05 Id = 3; from = 1, to = 2Move activity 10:07 Id = 2; x = 15; y = 10Create gateway 10:08 Id = 4; x = 65; y = 10; type = “XOR”Create edge 10:09 Id = 5; from = 2, to = 4Create activity 10:24 Id = 6; x = 80; y = 0; name = “Reject order”Create activity 10:25 Id = 7; x = 80; y = 20; name = “Prepare order”Create gateway 10:27 Id = 8; x = 105; y = 10; type = “XOR”
  9. 9. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 20139/16 CREATE_ACTIVITY CREATE_START_EVENT CREATE_END_EVENT CREATE_AND CREATE_XOR CREATE_EDGE MOVE_ACTIVITY MOVE_START_EVENT MOVE_END_EVENT MOVE_AND MOVE_XOR DELETE_ACTIVITYDELETE_START_EVENT DELETE-END_EVENT DELETE_AND DELETE_XOR DELETE_EDGE NAME_ACTIVITY RENAME_ACTIVITY NAME_EDGE RENAME_EDGEProcess of Process Modeling (PPM)Visualization in PPMChart Start event Edge Activity Gateway Edge Activity Edge Edge Activity Edge Gateway Edge729893214303110335634timemodelelements
  10. 10. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 201310/16Process of Process Modeling (PPM)Analysis of different chartsModeling speedModelsizeAspect-orientedmodelingChunked modelingMove patternsStructured processmodelingModeling pausesPRIMARY RESEARCH FOCUS
  11. 11. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 201311/16Structured Process Modeling (SPM)Structured process modeling Creating blocks ‘as a whole’ (before moving on tothe creation of the rest of the model)ACTACTX XACTProcess model block
  12. 12. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 201312/16Structured Process Modeling (SPM)Cognitive aspects Cognitive Load Theory (CLT)limited capacity of working memory Cognitive Fit Theory (CFT)effect increase if task representation fits
  13. 13. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 201313/16MethodologyDifferent studies Visualization Experts vs novices & how to train novices to become experts Definition SPM, quality, causal relation Influencing factors: modeler, case, tool, language, description Tool support: highlighting, errors/warnings, pairwise creation Generic application: abstraction, interpretation, notation
  14. 14. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 201314/16MethodologyMethodology Behavioral science versus design science Explorative, explanatory, confirmative Literature review• structured coding, problem solving, cognition• process model quality, visualization Experiments + empirical analysis• observational, controlled (treatment)• students, practitioners Post-task surveys• Quantitative, qualitative (actual, perceived)
  15. 15. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 201315/16ProgressBPM’12 Explorative relation SPM-qualityTying process model quality to the modeling process: the impact of structuring, movement and speedTAProViz@BPM’12 PPMCharts visualizationVisualizing the process of process modeling with PPMChartsCOGNISE@CAiSE’12 Cognitive explanationCognitive aspects of structured process modelingISeB journal (SUBMITTED) PPMChart visualization++A visual analysis of the process of process modelingCPSM@ICSM’13 (IN PROGRESS) Soundness for BPMN
  16. 16. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 201316/16ProgressDifference experts/novices & training novicesSPM causes model quality increaseInfluencing factors modeler, case, tool, language, description, …Tool support highlighting, errors/warnings, pairwise creationGeneric application Abstraction, interpretation, notation
  17. 17. Ghent university, Economics and Business Administrationjan.claes@ugent.be - www.janclaes.infoECIS Doctoral Consortium 201317/16Contact informationJan Claesjan.claes@ugent.behttp://www.janclaes.infoTwitter: @janclaesbelgiumThanks for your attention!Do you have feedback on my research plans?> explanatory theories <> behavioral science <> methodology <> evaluation <

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