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ECIS2013DC

Slides of my presentation at the doctoral consortium of the ECIS conference, 3 June 2013, Geetbets, Belgium

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ECIS2013DC

  1. 1. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 4 June, 2013 FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION An exploration of the relationship between modeling behavior and process model quality Jan Claes Teaching assistant : PhD 2009 - 2015aa Supervisor : Geert Poels Co-supervisor : Frederik Gailly
  2. 2. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 2/16 Outline Process models, process model quality Observation, visualization, relations Structured Process Modeling Studies, methodology Progress and planning
  3. 3. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 3/16 Business Process Modeling (BPM) Business process model  Graphical, abstract representation of processes  Important tool for analysis and improvement Business process model in BPMN notation
  4. 4. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 4/16 Process model quality Poor model quality  Many errors  Many nodes  Many crossing arcs  Many nested gateways  … Strong model quality  Few errors  Few nodes  Few crossing arcs  Few nested gateways  …
  5. 5. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 5/16 Process model quality Poor model quality  Many errors  Many nodes  Many crossing arcs  Many nested gateways  … Strong model quality  Few errors  Few nodes  Few crossing arcs  Few nested gateways  …
  6. 6. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 6/16 Process of Process Modeling (PPM) Properties of textual description Properties of modeler Properties of modeling process Properties of resulting model PRIMARY RESEARCH FOCUS Properties of real process Properties of observation process Properties of software and modeling language
  7. 7. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 7/16 Process of Process Modeling (PPM) Observational modeling sessions  People construct models  Every action on modeling canvas is logged  Modeler information is collected through survey  Different datasets • 120 students in Eindhoven 2010 • 14 experts in Berlin 2010 • 14 experts in Eindhoven 2011 • 118 students in Eindhoven 2012
  8. 8. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 8/16 Process of Process Modeling (PPM) Properties of the modeling process Activity Timestamp Attributes Create start event 10:00 Id = 1; x = 10; y = 10 Create activity 10:04 Id = 2; x = 40; y = 10; name = “Receive order” Create edge 10:05 Id = 3; from = 1, to = 2 Move activity 10:07 Id = 2; x = 15; y = 10 Create gateway 10:08 Id = 4; x = 65; y = 10; type = “XOR” Create edge 10:09 Id = 5; from = 2, to = 4 Create activity 10:24 Id = 6; x = 80; y = 0; name = “Reject order” Create activity 10:25 Id = 7; x = 80; y = 20; name = “Prepare order” Create gateway 10:27 Id = 8; x = 105; y = 10; type = “XOR”
  9. 9. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 9/16  CREATE_ACTIVITY  CREATE_START_EVENT  CREATE_END_EVENT  CREATE_AND  CREATE_XOR  CREATE_EDGE  MOVE_ACTIVITY  MOVE_START_EVENT  MOVE_END_EVENT  MOVE_AND  MOVE_XOR  DELETE_ACTIVITY DELETE_START_EVENT  DELETE-END_EVENT  DELETE_AND  DELETE_XOR  DELETE_EDGE  NAME_ACTIVITY  RENAME_ACTIVITY  NAME_EDGE  RENAME_EDGE Process of Process Modeling (PPM) Visualization in PPMChart  Start event  Edge  Activity  Gateway  Edge  Activity  Edge  Edge  Activity  Edge  Gateway  Edge 7 29 8 9 32 14 30 31 10 33 56 34 time modelelements
  10. 10. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 10/16 Process of Process Modeling (PPM) Analysis of different charts Modeling speed Model size Aspect-oriented modeling Chunked modeling Move patterns Structured process modeling Modeling pauses PRIMARY RESEARCH FOCUS
  11. 11. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 11/16 Structured Process Modeling (SPM) Structured process modeling  Creating blocks ‘as a whole’ (before moving on to the creation of the rest of the model) ACT ACT X XACT Process model block
  12. 12. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 12/16 Structured Process Modeling (SPM) Cognitive aspects  Cognitive Load Theory (CLT) limited capacity of working memory  Cognitive Fit Theory (CFT) effect increase if task representation fits
  13. 13. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 13/16 Methodology Different studies  Visualization  Experts vs novices & how to train novices to become experts  Definition SPM, quality, causal relation  Influencing factors: modeler, case, tool, language, description  Tool support: highlighting, errors/warnings, pairwise creation  Generic application: abstraction, interpretation, notation
  14. 14. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 14/16 Methodology Methodology  Behavioral science versus design science  Explorative, explanatory, confirmative  Literature review • structured coding, problem solving, cognition • process model quality, visualization  Experiments + empirical analysis • observational, controlled (treatment) • students, practitioners  Post-task surveys • Quantitative, qualitative (actual, perceived)
  15. 15. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 15/16 Progress BPM’12 Explorative relation SPM-quality Tying process model quality to the modeling process: the impact of structuring, movement and speed TAProViz@BPM’12 PPMCharts visualization Visualizing the process of process modeling with PPMCharts COGNISE@CAiSE’12 Cognitive explanation Cognitive aspects of structured process modeling ISeB journal (SUBMITTED) PPMChart visualization++ A visual analysis of the process of process modeling CPSM@ICSM’13 (IN PROGRESS) Soundness for BPMN
  16. 16. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 16/16 Progress Difference experts/novices & training novices SPM causes model quality increase Influencing factors  modeler, case, tool, language, description, … Tool support  highlighting, errors/warnings, pairwise creation Generic application  Abstraction, interpretation, notation
  17. 17. Ghent university, Economics and Business Administration jan.claes@ugent.be - www.janclaes.info ECIS Doctoral Consortium 2013 17/16 Contact information Jan Claes jan.claes@ugent.be http://www.janclaes.info Twitter: @janclaesbelgium Thanks for your attention! Do you have feedback on my research plans? > explanatory theories < > behavioral science < > methodology < > evaluation <

Slides of my presentation at the doctoral consortium of the ECIS conference, 3 June 2013, Geetbets, Belgium

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