Customer Testimonial: V!go plays a leading role in Europe when it comes to technical orthopedics. They create unique products for unique people. They don’t speak about customers but of patients. Therefore a personal approach is the key for a good relationship between Vigo and their patients. Next to that, Vigo also wanted to lose the paper trail they have for a patient from start to finish. Using new technologies, how did we find a solution for the challenges mentioned above? How did we create more functionalities and allow them to work more efficiently? V!go requested us all this but they insisted on using their own backend system.

1. How V!go embraces Windows 8 tablets
Tom Dedecker (V!go) en Stefan Van de Poel (Cronos)

2. Content
Introduction
V!go – the customer case
Lessons learned
Conclusion

3. Tom Dedecker, V!go
Business Program Manager
Stefan Van de Poel, Cronos
Lead Mobile Team
Introduction

4. Introduction
Business functionalities
Challenges
Innovative
Solution

5. V!go – the customer case
Products, Customers, Riziv
V!go
iV!go program

6. Products
Orthoses Prostheses Shoes Wheelchairs

7. Customers
Clinics, doctors
Universities
Revalidation centers
Rest homes
Patients
Top sport coaching

8. Riziv
Regulated healthcare
Repayment
Fixed prices

9. V!go group

10. V!go numbers
Employees Turnover
België 56 M
- Wetteren 190
- Leuven 170
- Genk 20
- Zellik 20
Nederland 15,5 M
- POM 100
- Defauwes 50
Frankrijk 50 5 M
Polen 50 2 M

11. iV!go program
Origin
Challenges
Timeframe
Business functionalities

12. iV!go Program - Origin
Potential to
improve
Impact
evaluation &
feasibility
More efficiently
More focus on
customers
V!go
Technology
Applications
Identification
Impact on high-
level processes
Connect to ERP
Better
communication
iV!go

13. iV!go Program - Origin
‘A not so every day approach…’
Data
Application
Technology
Data
Application
Technology
Process
Organisation
Location
Process
Organisation
Location
Traditional V!go

14. iV!go Program - Challenges
Less paperwork More production time
Reduce callbacks Faster repayments
Quicker deliveries More efficiently
Customer satisfaction Internationalization

15. iV!go Program - Challenges
How to tackle those challenges?

16. iV!go Program - Challenges
Focus on new technologies
Focus on a good and simple architecture
Focus on thinking ‘out-of-the-box’
‘Quality of the product is more important than quantity’

17. iV!go Program - Timeframe
Idea phase
Architectural
study
Internal
capabilities &
impact
Definition
phase
Selection
phase
Execution
phase
April - Aug 2012 Sept - Okt 2012 Okt – Dec 2012 Jan – Mei 2013 Okt 2013- Aug 2014Mei-Sept 2013

18. iV!go Program – Business functionalities
Core processes of V!go supported by SAP for more then 10 years.

19. iV!go Program – Business functionalities
Digital customer- and order creation
Digital service lists
Digital measurement pages
Offline functionalities
Digital planning system

28. iV!go Program – Technical overview

29. iV!go Program – Technical overview
C# .NET 4.5 native Windows 8 app
Runs on Windows 8 Pro tablet
Fully encrypted offline database
OneDrive for Business
SAP Mobile Platform with OData webservices

30. Lessons learned
Very high involvement of V!go people and not only ICT
A quality app brings internal quality closer to the patients
Changing working behaviour : step-by-step
Working agile makes you move forward quickly
Good architectural view is important !

31. Conclusion
Mobile can be the solution to your challenges
Mobile can really change your business and the way you work
Convince people to work differently
Integrate with any backend system
Think out of the box

32. Thank you
…and we hope we’ve Inspired you!

33. Contact us
Stefan Van de Poel
Cozmos
Veldkant 33A, 2550 Kontich
stefan.vandepoel@cozmos.be
stefanvdp
http://www.cozmos.be