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Digital transformation, BPM future and job roles


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Conference EDU4.0 (BPM and digital transformation for EDU)
About Business Process Management, related job roles and examples of BPM projects

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Digital transformation, BPM future and job roles

  1. 1. dr. Tomislav Rozman (Slovenia) Conference Education 4.0: digital transformation (Sofia, 8. 9. 2017) Digital transformation, BPM future and job roles This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
  2. 2. Agenda Within this module you will get familiar with: ● digital transformation and its relation to BPM, ● the future trends of BPM, ● available job roles in BPM field, ● examples of projects. U00-E00-01
  3. 3. Where are we? Younger generations are digital natives Organizations (also EDU) can’t keep the pace with technology development There are a lot (too many) of possibilities for digital development - where to start?
  4. 4. BPM is the foundation of the digital future! What is the newest buzzword in 2017 ? DIGITAL TRANSFORMATION! Image source: U00-E00-02
  5. 5. Google trends U00-E00-03
  6. 6. Top drivers of digital transformation ← Top driver: CX (Customer Experience = BPM)! ← Compliance with standards and regulations! ← Growth opportunities ← Competitive pressure Image source: U00-E00-04
  7. 7. Job roles and skills trends 2016 / 2017 - Global What do they have in common? IT development is difficult without process and data design skills. Image source: U00-E00-05
  8. 8. Job roles and skills trends 2016-17 - EU Image source: U00-E00-06
  9. 9. What kind of job roles are available on the market? You can use BPM skills in the following job roles: ● Within any organization: ○ Business analyst ○ CX manager (Customer Experience) ○ Quality manager, Process manager ○ CxO, HRM, CRM ● Consultancy: ○ BPM analyst ● Within IT organization: ○ Software designer ○ SRS (Software Requirement Specification) designer U00-E00-07
  10. 10. Examples of BPM related jobs LinkedIn job search: words=Bpm+Analyst&locationType=Y&orig =MDYS Seek (AU): BPM+analyst U00-E00-08
  11. 11. Where can we apply BPM?
  12. 12. What do BPM course participants do for a living? 1. Luxembourg, BPM analyst at Sogeti (interview) 2. Slovenia, Customer eXperience manager at ZM (insurance company), interview 3. Slovenia, HR manager at Ministry of Defence (interview) 4. Romania, Plant manager at Hella 5. Finland, SW verification engineer 6. Slovenia, IT developer 7. Slovenia, Digital archiving manager 8. Various countries, tertiary education institutions - teachers, researchers, admin staff (BPM 4 HEI) U01-E02-S02-02
  13. 13. BPM in a real life Examples of BPM projects in Slovenia U01-E02-S02-03
  14. 14. Project example - Electrical distribution Identification and modelling interactive workshops in electric distribution company Who participated: ● Quality manager, heads of the departments Processes: ● Selling and purchasing electricity ● Distribution of electricity ● Registering new clients into electrical grid U01-E02-S02-04
  15. 15. Project example - CRM processes in IT Definition and automation of Customer Relationship Management in an IT company (Microsoft CRM) IT company Who participated: ● CEO, Sales department, IT department Processes: ● Identifying business leads ● Transformation leads to business opportunities ● Transformation business opportunities into projects ● Project tracking ● Cash flow forecasting U01-E02-S02-05
  16. 16. Project example - Farmland and forest management Definition and modelling of farmland and forest management processes Who participated: ● Heads of departments, lawyers Processes: ● Selling and buying real estate ● Dividing and merging real estate ● De-nationalization processes U01-E02-S02-06
  17. 17. Project example - Supreme court e-enforcement Re-engineering of E-enforcement process and requirement specification Supreme court Who participated: ● Judges, IT head, Administrative staff for e-enforcement Processes: ● Registering e-enforcement cases (for due payments) ● Tracking e-enforcement ● Resolving e-enforcement cases U01-E02-S02-07
  18. 18. Project example - Implementing BPM methodology Up-skilling IT staff for better client communication IT company Who participated: ● IT staff Processes: ● Various client processes ● Bakery management, Production processes ● Purchasing U01-E02-S02-08
  19. 19. Project example - IT processes Identification and modelling of e-archiving processes Up-skilling IT staff for a better client communication Who participated: ● IT staff Processes: ● E-archiving ● Controlling ● Process change management U01-E02-S02-09
  20. 20. Project example - IT processes Identification and modelling of public e-services, up-skilling IT staff for a better client communication Public Administration Who participated: ● IT staff, state secretary Processes: ● Sending and confirming receipt of secure e-mail ● Negotiations ● Obtaining working permits ● Obtaining business permits for: detective agency, driving school, real estate agency, veterinary ... U01-E02-S02-10
  21. 21. Project example - Construction processes Identification and modelling of construction processes Up-skilling business analysts for a better internal communication Who participated: ● Business Analysts Processes: ● E-invoicing ● Construction project management ● Inventory management ● Safety at work processes U01-E02-S02-11
  22. 22. Project example - Pedagogic processes Identification and modelling of content management processes Higher Education Institution Who participated: ● Management, study coordinators Processes: ● Preparation of e-learning content ● Storing, exchange and change management of e-learning content U01-E02-S02-12
  23. 23. Project example - Higher Edu Processes Preparation of process framework for HEI Multiple private faculties Who participated: ● Faculty management Processes: ● Teaching, ● Studying, ● Research & Development, ● Management U01-E02-S02-13
  24. 24. Summary ● BPM is an ‘old’ name for the following terms: CX (Customer eXperience), digital transformation, business transformation,... ● BPM skills are a precondition to any type of the improvement in organizations. ● Digital transformation is impossible without BPM. ● The possible working field is very broad and not limited to one sector. U00-E00-09
  25. 25. Reference to Authors Author: dr. Tomislav Rozman Training Material version 2017 was developed within the international consortium “ i-vBPM”: ● UAB "Globalios idejos", Vilnius, LITHUANIA, ● BICERO, Business Informatics Center Rozman Ltd, Slovenia, ● PGME Pirdop, Pirdop, BULGARIA, Development of Training Material was funded with the support of: Erasmus+ programme, KEY ACTION 2: COOPERATION FOR INNOVATION AND THE EXCHANGE OF GOOD PRACTICES STRATEGIC PARTNERSHIPS IN THE FIELD OF EDUCATION, TRAINING AND YOUTH Full project name: VET for Business Process Management on Interactive Board (i-VBPM) Project no.: 2015-1- BG01-KA202-014348 Website: This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein. U00-E00-10
  26. 26. About the author (Tomislav Rozman) E-mail: Web: LinkedIn: Twitter: FB: Slideshare: Researchgate: Google+: Looking for trainer? Then contact the author -->