1.
FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION
Process Mining
Get your processes out of the black box!
Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012
Department of Management Information and Operations Management 27 September, 2012

2.
A plane crashed... What happened?
Analyse the ‘black box’
Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012
Department of Management Information and Operations Management 2 /9

3.
Event log
Black box in a plane
Detect causes
Log book on a ship
Find optimal routes
Event log file in a company
Analyse business processes
Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012
Department of Management Information and Operations Management 3 /9

4.
Process modeling
Process mining
Faculty of Economics and Business Administration Jan Claes | Confenis 2012
Department of Management Information and Operations Management 4/9

5.
Process mining
A A A A
A B C D E
B C B
A C B D E
B C
A B C D E C B C
A B C E D D D
A C B D E E E E E
Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012
Department of Management Information and Operations Management 5 /9

6.
Process mining project
Three iterative (!) steps
 Collect data (from files and databases)
 Structure data (case id, activity, timestamp)
 Use miners (e.g., Fuzzy Miner, Heuristics Miner)
Main drawbacks are about finding and
preparing the (right) data
Main benefits are objectivity, completeness
and speed (once data is present)
Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012
Department of Management Information and Operations Management 6 /9

7.
Process mining in ProM (www.promtools.org)
Audit trail, database fields, csv log file ProM Analyses
ProM Log File
Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012
Department of Management Information and Operations Management 7 /9

8.
Process mining in Disco (www.fluxicon.com)
Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012
Department of Management Information and Operations Management 8 /9

9.
Contact information
Jan Claes
jan.claes@ugent.be
http://processmining.ugent.be
Twitter: @janclaesbelgium
Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012
Department of Management Information and Operations Management 9 /9