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FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION Process Mining Get your processes out of the black box!Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012Department of Management Information and Operations Management 27 September, 2012

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A plane crashed... What happened?Analyse the ‘black box’Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012Department of Management Information and Operations Management 2 /9

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Event log Black box in a plane Detect causes Log book on a ship Find optimal routes Event log file in a company Analyse business processesFaculty of Economics and Business Administration Jan Claes voor Stad Gent 2012Department of Management Information and Operations Management 3 /9

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Process modeling Process miningFaculty of Economics and Business Administration Jan Claes | Confenis 2012Department of Management Information and Operations Management 4/9

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Process mining A A A A A B C D E B C B A C B D E B C A B C D E C B C A B C E D D D A C B D E E E E EFaculty of Economics and Business Administration Jan Claes voor Stad Gent 2012Department of Management Information and Operations Management 5 /9

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Process mining projectThree iterative (!) steps  Collect data (from files and databases)  Structure data (case id, activity, timestamp)  Use miners (e.g., Fuzzy Miner, Heuristics Miner)Main drawbacks are about finding and preparing the (right) dataMain benefits are objectivity, completeness and speed (once data is present)Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012Department of Management Information and Operations Management 6 /9

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Process mining in ProM (www.promtools.org) Audit trail, database fields, csv log file ProM Analyses ProM Log FileFaculty of Economics and Business Administration Jan Claes voor Stad Gent 2012Department of Management Information and Operations Management 7 /9

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Process mining in Disco (www.fluxicon.com)Faculty of Economics and Business Administration Jan Claes voor Stad Gent 2012Department of Management Information and Operations Management 8 /9

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Contact information Jan Claes jan.claes@ugent.be http://processmining.ugent.be Twitter: @janclaesbelgiumFaculty of Economics and Business Administration Jan Claes voor Stad Gent 2012Department of Management Information and Operations Management 9 /9