1. James Lurry
2160 Pintail Dr | Lithonia, GA 30058 | 678-702-4223 | jameslurry45@yahoo.com
CAREER PROFILE
20 yearsof experienceas ProfessionalCustomerService Leader& Analystwith extensive
expertisein customerand businessoperations. My strengths areanalyzing and understanding
projectscopeand objectives,training employeesand providing recommendationsforbusiness
improvements. In addition to building my talent and my desire to continueto improveupon my
knowledgeand skill set.
PROFESSIONAL EXPERIENCE
CustomerService Analyst – Kimberly-ClarkCorporationRoswell,GA (December2009-Present)
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Manage customer-focusedstrategicinitiativeswithinafastpacedcustomeroperationsteam
while deliveringvalue tointernal andexternal customerbuildingeffectiverelationshipsto
deliverbusinessresults.
 Extract and interpretdatafromsystemstosupportbusinessanalysisand decision-
makingallowingme togenerate informationwithexistingreports.
 Lean principlesandtoolsincludingbasicsof waste,visual management,mindsets,
simple problemsolvingandstandardwork.
 Projectmanagementfunctionstoinclude processimprovements,andleadingspecial
projectsfromotherfunctional groups
 Managed all aspectsof the order processingcycle forcustomersincludingorder
processing,creditauthorizations,transportation/logisticissues,distributionissues,and
returnsand shortages.
 Appliedcross OTCKnowledgeindecisionmaking,problemsolvingandprocess
improvements.
 Key Accomplishments
 Cost savingof $150K in transportationwithshipmentsfromourMillstoCanada via
Intermodal transportationversusstandardtrucksbeginningasa pilotin2014.
 Culture of AccountabilityChampionforRoswell Campus
 FacilitatorforCOA New HiresinRoswell targetingthe One KCBehaviors
 Newhire trainingforSAPworkflow processing
 CI OS&D teammember

2. James Lurry
2160 Pintail Dr | Lithonia, GA 30058 | 678-702-4223 | jameslurry45@yahoo.com
Route Manager for Tropicana ChilledDivision Norcross,GA (April 2007-December20008)
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Managed Athens,GA territorywith targetgrowthpotential accountsandmaintainexisting
accounts withthe goal of increasingsales &profitsona weeklybasis.
 Negotiate pricing
 Provide POSmaterial forinstore branding
 Introduce newmarketitemssuchasNakedJuice smoothies&re-launchof
Gatorade.
 Inventorymanagement
 Key Accomplishments
 Growth interritorywentfrom$ 259,200K annuallyto$320,000K withfocuson
supplyingthe customersdatathatprovidedthemthe opportunitytosee what
productwas sellingahighvolume rate versusthose itemthatwere notmeeting
expectations (25% growth) bywayof increasingthe supply/demand of the
productsthat were profitable andremovingitemsthatwere nota fitfor the
particularlocation.
CATV Tech Snellville,GA(August2004–December2006)
CableTV, Internet & Telephone installer:
 Install cable,internet,telephoneandHD systemsincommercial andresidential
customers.
 Trouble shootingcustomerconcernswithregardstointernal &external wiring.
 Productissuesanddefects
Sr. Customer Service AnalystDisplay IndustriesNorcross, GA (January2004– May 2004)
Processedsalesordersdirect fromthe salesteamandverifiedcontractual compliance,
implementedinventorycontrols.Processedproductandinventorychangesdailytoensure the
communicationswithoperations, logistics,planningandfieldsalesteamswasconsistence.
Key Accomplishments
 ISOCertified
 Keytrainerfornewhires
 Producttrainingleader
 Annual price teamleader

3. James Lurry
2160 Pintail Dr | Lithonia, GA 30058 | 678-702-4223 | jameslurry45@yahoo.com
Education
Currentlyenrolledat UniversityofPhoenixinSandy Springs,GA completingmyBSdegree in
BusinessManagementandontrackingto graduate in Decemberof 2015
Fayetteville State University –1 year 1981-1982 inMarketing
VirginiaUnionUniversity– 1 year1982-1983 inMarketing
Professional Development
The OZ Principles
Certified Culture of Accountability facilitator
ISO certified
Key trainer in SAP workflow processing
Quarterly 1 on 1 meeting with KC mentor to review development process