Talented in teambuilding and customer service. Experienced in staff oversight and multi-departmental coordination. Skilled in risk management, security, organizational planning, corporate safety, and change agent duties. Exceptional written & oral communication skills. Proficient in Microsoft Office suite. Ability to explore data using a variety of visualization, analytical, and statistical techniques.

1. James M. Johnson
7860 FM 513S, Lone Oak, Texas 75453
jjohnson2911@gmail.com
S u m m a r y
Professional with a proven track record of records management, hazard prevention, training,
innovation, teambuilding, and multitasking to ensure rapid and efficient business operations.
Known for success in ensuring complete customer satisfaction while building relationships across
departments. Graduated cum laude with a B.S. in business administration with a specialization in
marketing, and earned a M.S. in business administration with a focus on human resources.
H u m a n R e s o u r c e s S k i l l s
 Training and development
 Performance management
 Organizational development
 Alternative dispute resolution,
 Multitasking
 Inventory
 Workplace safety
 Hazard reduction
W o r k E x p e r i e n c e
Allied Barton 3/2015-Present
Security Control Center Operator/Guard/Receptionist
 Played a key role in ensuring physical security, access control, security system integrity,
and building accessibility
 Fostered a teamwork/open-door environment conducive to positive dialogue across the
organization and coordinated security officer schedules and deployment
 Minimized workers' compensation losses, security risks, and safety risks
 Analyzed data and observations and compiled reports and recommended process
improvements
Landmark Security 5/2013-10/2013
Security
 Completed ongoing audits, inspections, and patrols to identify and resolve potential
hazards, physical security risks, and security systems integrity failures
 Wrote daily activity, security hazard, and safety hazard reports with expertise and led by
example

2. Ashley Furniture 2008-2009
Retail Sales
 Devised and implemented techniques for tracking sales, inventory and other critical
performance metrics rapidly and expertly wrote reports and conducted audits
 Served as a liaison coordinating between sales, warehouse, and other developments to
maximize efficiencies
 Proactively sought out unique techniques to streamline processes and reduce costs
 Ensured customers received world class service and were directed to products meeting
their needs
Pep Boys 2006-2008
Customer Service Advisor/Retail Sales
 Demonstrated an unwavering commitment to customer service and built productive
relationships and solved complex issues to win customer loyalty
 Demonstrated efficiency and processed sales, returns, and new inventory
 Created reports and proactively provided analysis to management to improve business
operations
 Helped the company attain the highest customer service satisfaction scores
BJ’s Beer Garden 2003-2005
Cook/Dishwasher
 Oversaw food / beverage preparation and inventory management
 Coordinated with, led and trained all kitchen staff
 Established and maintained contact with vendors
 Monitored compliance with safety and sanitation standards.
T e c h n i c a l S k i l l s
Talented in teambuilding and customer service. Experienced in staff oversight and multi-departmental
coordination. Skilled in risk management, security, organizational planning, corporate safety, and
change agent duties. Exceptional written & oral communication skills. Proficient in Microsoft Office
suite. Ability to explore data using a variety of visualization, analytical, and statistical techniques.
E d u c a t i o n
Masters Business Admiration with HR management specialization, Colorado Technical University
B.S. Business Administration with management specialization, Colorado Technical University
 Graduated Cum Laude
 Sigma Beta Delta