I am an administrative professional.

1. SUMMARY
HIGHLIGHTS
PROFESSIONAL EXPERIENCE
THEA MCNORVELL
C: 310-702-1401 | thea@mcnorvell.com
I am a committed Office Manager/Executive Assistant with exceptional customer service and decision making
skills. I have a strong work ethic, a professional demeanor and take great initiative. I am a result-driven, proactive
administrative professional with years of experience providing executive-level support.
Executive Management Support
Multi Task Management
Problem solver
Self-starter
Deadline/Detail-oriented
Microsoft Suite, Mac & PC qualified
Team Player
Level headed under pressure
Create a peaceful work environment
01/2012 to Current Office Manager/Assistant to the Owner/Production Management
All Dolled Up - Los Angeles, CA
Controller of production and sales on an average of $2M per month with over
330,000 units to manage and produce
Managed the Excel product timeline database
Created streamlined checks and balances between Sales staff, Retailers and
Manufacturers
Provided solution-based results for Owner with daily business transactions
Managed the meeting calendar which affected roughly 200 employees per day;
a daily timetable of Owner and staff to keep everyone on point
Responsible for the coordination of bill payment for Owner
Successfully established effective systems for email communication, intern
scheduling and all photoshoots/picture packets
02/2008 to 12/2011 Consulting
Various - Los Angeles, CA
Provided support and supervision to numerous companies in a variety of
administrative functions
Maintained detailed administrative and procedural processes to improve
accuracy and efficiency.
04/2005 to 02/2008Office Manager/Sales
Showroom Soup - Los Angeles, CA
Provided support to the Owner managing effective protocols in all facets of
administrative practices and policies
Point of contact with Buyers, Manufacturers and other Sales Staff
Performed all sales follow-up and all order processing with Retailers
Maintained and coordinated the Owner's and other Sales Staff vacation,
day-to-day meeting and travel schedules in an atmosphere of constant change.
02/1996 to 12/2004 Office Manager/Executive Assistant to the President/CEO
Landrum & Brown - Los Angeles, CA
Supported the President/CEO and maintained detailed administrative
operations including being responsible for all corporate/executive
correspondence for over 150 employees in addition to being the direct supervisor
to 25 support team members
Liaison to clients, corporate principals and other staff always maintaining a high
level of confidentiality, diplomacy and discretion
Scheduled and confirmed meetings for management team including extensive
travel calendars for both staff and external clients
Supervised support operations for the Los Angeles Office, Human Resource
related challenges and instituted a formal employee handbook with input from a
task force.

2. EDUCATION
COMMUNITY SERVICE
REFERENCES
06/1993 to 12/1999 Co-Owner, Director of Operations
Jarrod Lee Amplification - Los Angeles, CA
Created a solid infrastructure for a small business and set efficient management
and operating procedures including the tracking and coordination of fast moving
inventory
Responsible for all office administration and accounting
Coordinated all marketing material and press releases with various agencies,
retailers and media
11/1984 to 05/1995 Office Administrator/Executive Assistant to President
Senturia Investments - Los Angeles, CA
Managed daily office operations, accounting, file and record-keeping, including
all personal and corporate documentation for the President and supervised
office personnel
Established cash flow projections, partner contributions for general and limited
partnerships, and reimbursements for all partnerships
Acted as intermediary between all parties involved in acquisition of property,
planning, development and sales of residential and commercial sites
Psychology/English
University of Florida - Gainesville, Florida, USA
Volunteer for the American Cancer Society and Project Angel Food
Available upon request