1. Jagandeep Bajwa (Jae)
Address: 604/85, Airedale Street, Auckland 1010
Email id: jagandeepbajwa@gmail.com | Phone: 02108517823
Career Objective
Passionate, confident and creative professional with 6+ years’ experience in the Managed Services -Telecom
Industry. Currently pursuing the Diploma in Business Management at Regent. Looking for an employment
opportunity that allows me to gain Practical experience in a New Zealand industry while I complete my studies.
Key Skills
 Excellent communication and presentation skills
 Strong phone contact handling skills and active listening
 Strong memory retention skills
 Able to solve customer complaints courteously and efficiently
 Ability to handle multiple task, meet all deadlines and work under pressure
 Ability to act on own initiative
 Positive attitude, energetic approach and self-motivated
 Competent user of MS-Office (Word, Excel, Outlook)
 Highly skilled in planning and Troubleshooting faults & immediate rectification.
 In depth knowledge of SLA , OLA & TAT along side Trouble Ticket rectification.
 Excellent knowledge in Citrix , NMS tool-Huwaei , Netact (OSS).
Work History
Mc Donalds-Queen Street
Crew Member
May 2016 - Till date
Responsibilities:
 Handling all the front services & orders.
 Assisting the back area kitchen staff.
 Store maintenance & keeping record of all the inventories.
Nokia Siemens Networks India Pvt. Ltd
Sr. Fault Management Engineer
April 2010 - March 2013
Achievements:
 Received ace award for best team player.

2.  Received best performer award for managed services from 3G transition to 4G for a giant telecom
vendor.
 Received certificate from Nokia India Pvt. Ltd. for successfully clearing the Network Cryptography.
Responsibilities:NOC- Network operation centre ( Remote end support).-Nokia
 First level support to field team for rectification of fault of BSS network elements.
 Responsible for Troubleshooting System Alarms related to BSC, BTS, Node B and RNC elements of
TTSL Network (HAR,KAR,AP,UP-WEST,UP-EAST,PUN).
 Signaling creation, X.25 creation, NSEI Creation,ATER Creation in NOKIA BSC3i.
 Capacity up gradation of BSC's by adding new BCSUs in BSC.
 Troubleshooting of service affecting alarms over ATER and A-Bis Interfaces
 Diagnosis of Signaling Links,Nokia BCSU, ET, OMU, and MCMU etc
 Fault rectification of various hardware of BTS and BSC like TRX, ESMA cards, BCSU, OMU, MCMU,
Clab, etc.
 Restoration of BSC at MML level from various faults like – Synchronization signal, LAPD Failure, BCCH
missing, Signaling links failure, NSEI down, STMU Faulty, any other equipment failures or protocols
down etc.
 Diagnosis of faulty units to determine the exact fault & providing remote assistance to replace the
same.
 Successfully Completed Planned activities of Addition and deletion of PCU cards, Signaling links,NSEI
links, Circuits from BSC end, Cartridge Change (from remote end & from BSC also ) ,Site creation and
deletion, Alarms creation and deletion, according to customers requirement.
 Alarms creation and deletion,TRX creation and deletion according to customers requirement
 Call testing after the integration of BSC Site.
 Regular check on BSC quality alarm & its rectification.
 Supports end-end support, coordination and control of assigned Trouble Tickets and generating work
orders within SLA depending on severity basis
 Provides reports for service outages and recommends follow up Actions.
 Taking corrective action for maintaining KPI.
 ZERO call report preparation & analysis.
 Sleeping cell analysis.
 Reducing Traffic mismatch alarms.
 Creation of 3G WBTS’s and 2G BTS Sites in the RAN network and making parameter changes to
those WBTS’s using CM Operation manager tool.
 Creating Dual Iub link between RNC and Node-B’s to increase throughput of Node-B’s.
 Downloading the required licenses to all those WBTS’s in order to radiate and rectifying the license
alarms using License Manager tool.
 Remote configuring like Site Creation, Expansion and Integration (call testing and loop testing).
 Upgradation of SW version of BTS for 2G n 3G networks of TTSL.
 BSC’s capacity upgradation by adding BCSU, PCU.
 Dual Band (GSM 900/1800) implementation, TRX addition and deletion and External Alarm creation
and verification as required
 Network optimizing (Adjacencies creation and deletion, parameters modification etc).
 Through CM EDITOR Tools editing & creating plans & managed objects, it facilitates plan modification
by providing the functionality to create and select user-configurable parameter views
 Using CM PROVISIONER tools for provisioning plans to the network, it shows either all available plans
in the Radio Access Configuration database or only the approved plans.
 Configuring and Modifying large RF parameters like BSIC, frequency, TSL types (TCHF & TCHD) in
GSM network using CM Editor Tool.
 Creation of ATER link to sustain A-interface utilization of BSC.
 Implementation of Optimizer Plan in the Network for huge parameter changes.

3.  Rehoming of sites from One BSC to another BSC. Creating the site views in OSS through NETWORK
EDITOR Tools.
 NSEI rebalancing in the BSC for proper utilization of GPRS in all NSEI.
 Prioritization and Scheduling of routine Configuration activities e.g. Cell Site Database Creation, TRX
expansion , Neighbour creation & Deletion, BSC parameter feature activation, Alarm creation,
signaling bit rate change etc.
 Cordination with circle team for proper parameter & feature activation in Network.
.
Ericsson Global India Pvt. Ltd.
Network Surveillance Engineer
March 2013 - March 2014
Responsibilities:
 Responsible for maintaining network security & fault troubleshooting.
 Maintaining service level agreement prompt with customer 24*7.
 Coordinating with circle teams for remote end technical support.
 Proactive, dynamic, organized, leadership, teamwork, aimed at achieving objectives and results.
 Developed experience in Integration, Radio Network Planning and Optimization of 3G networks.
 Analysis and optimization of the Key Performance Indicators to improve the network performance.
 Ability to operate Huawei tools such as: M2000, RNC and Node B maintenance tools.
 Ability to operate Ericsson tools such as: BO, OSS, Moshell, (Ericsson).
Achievements:
 Gone for Huwaei 3G Project Transition to Bangalore from Ericsson as an Engg Level 1st Assuarance.
Worked along with customer Bharti & Huwaei TAC team in airtel omcr building in whitefeild Bangalore.
 Nominated for power & ace awards for best performance in team & responsible for successfull MS
swap of Huwaei 3G project.
Idea Cellular Ltd .
Sr. Executive – Network Services
March 2014 - January 2016
Responsibilities:
- Responsible for troubleshooting BSCs (MCMU, BCSU), BSC Health Check up Report, ND-Report and
System Alarms related to BSC and BTS.
- Restoring BTS from BL-TRX, BL-SYS, etc.
- Responsible for Alarm Monitoring of system alarm like 7706, 7767, 7725, 7745.
- Utilizing MML Commands for network status check.
- Proficiently creating TT to field for every critical, major, minor outage related to BSC.
- Coordinating with Vendors and Customer regarding site issues.
- Defining cell data and changes in network configuration for BTS Sites.
- Working on Reflection software to login the remotely BSC sites.
- Responsible for alarms monitoring, TRX creation, TRX deletion and working with BTS level commands.

4. - Responsible for troubleshooting and fault finding of BSC units(BCSU,MCMU,OMU,CLS).
- Responsible for deletion & recreation for Cell sites.
- Responsible for BCSU Deletion & Recreation.
- Restoring a GPRS Related Issue.
- Alarm Monitoring of Every Critical, Major & minor alarms Related to BSC.
- Care case, Emergency & Electra case handling .Taking BLACK BOX & MINIMUM logs of the BSCs in case
of major issues in coordination with the Nokia Care Team.
- Working on Active Alarm/ Fault Management Report.
- Working on TR fail cases (2992 & 2993 call drops Alarms Clearance) .
- Working on sleeping cell(no GPRS calls) report (N10 , N20 , N30 & N40 Activities) .
- Working on zero GPRS calls alarms (3019, 3020, 3031, 3273)
- Fault rectification over ATER and Abis Interfaces.
-SUCCESSFULL IMPLIMENTATION OF 1500 P-ABIS SITES IN WHOLE BIH & JHA CIRCLE
-SUCCESSFULL LAUNCHING OF Mc BSC FOR THE FIRST TIME IN BIH & JHA CIRCLE
Education & Qualifications
 Pursuing Diploma in Buisness Level 7 from REGENT Auckland
 3 years Diploma in Electronic & Telecommunications from New Delhi.
 Higher Secondary from C.B.S.E, India
Interests
 Interacting with People
 Listening to Music
 Travelling
 Driving
Referees
Dinesh Sapra
Sales Consultant
Concentrix
Mobile: 0279248866
Gurveen
Travel Consultant
Guru Travel, Auckland
Mobile: 02108540034
.