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@jackievetrano
#noobknowledge
From Noob to Know it All:
Helping Young Professionals Grow
Jackie Vetrano
@jackievetrano
Cus...
@jackievetrano
#noobknowledge
Disclaimers and Assumptions
• There are many different types of young professionals, some yo...
@jackievetrano
#noobknowledge
Hi, I’m Jackie.
• Customer Success Manager at Merit Pages
• Web/Social Media Coordinator at ...
@jackievetrano
#noobknowledge
SUNY Geneseo, class of 2013
• Hall Council President
• Teaching Assistant
• Dining Hall Work...
@jackievetrano
#noobknowledge
What Else was i doing?
• Eating pre-made food and living on campus
• Always around my friend...
@jackievetrano
#noobknowledge
My Priorities, Senior Year:
• Get a job
• Get a job
• Get a job
• Get a job
• Get a job
• Ge...
@jackievetrano
#noobknowledge
Why Do you Care?
• Communication stems from understanding
• Trust is built by communication ...
@jackievetrano
#noobknowledge
So, How Did I Get Here?
@jackievetrano
#noobknowledge
Setting the Mood
• Senior year is the year of uncertainty and selfies, holding on to
those f...
@jackievetrano
#noobknowledge
The Path to Greatness
• “Work experience” in the form of an internship
• Real world experien...
@jackievetrano
#noobknowledge
Supporting your interns
• “Is this what I want to do?”
• Consider their tasks
• Check in
@jackievetrano
#noobknowledge
My First Job
@jackievetrano
#noobknowledge
My First Week
• Uncomfortable
• Learning organizational chart
• Still not sure of my respons...
@jackievetrano
#noobknowledge
What Is My Job?
“Afterjustabouttwomonthsworkingthejob,
myresponsibilitiesarestilldrastically...
@jackievetrano
#noobknowledge
Boundaries
• “My” job and “their” job
• Direct communication is key
• We don’t know what we ...
@jackievetrano
#noobknowledge
• The energy of a college student
• Asks “but why?”
• Challenges “the way it’s always been d...
@jackievetrano
#noobknowledge
• Find a Focus
• Assign tasks
• Lessons in “difficult people to work with”
• New and excited...
@jackievetrano
#noobknowledge
Culture shock
• Learning the culture and history is key
• The awkward questions
• Where can ...
@jackievetrano
#noobknowledge
Getting comfortable
• Continuing the support, a few months later
• We’re going to learn. The...
@jackievetrano
#noobknowledge
Communicating 101
@jackievetrano
#noobknowledge
Orientation
• Exchange very little amounts of information
• Very cautious with interactions
@jackievetrano
#noobknowledge
Exploratory
• Somewhat more friendly
• Relaxed communication style
@jackievetrano
#noobknowledge
• High amount of open communication between individuals
• Typically consist of close friends...
@jackievetrano
#noobknowledge
• Continued expressions of open and personal types of interaction
• Building of trust and po...
@jackievetrano
#noobknowledge
Takeaways
• Effective communication comes from understanding
• Mentally, and past experience...
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From Noob to Know It All: Helping Young Professionals Grow

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It’s your first day of your first job after graduating college, and you have no idea what to expect. Does everyone eat lunch together at the same time? Do I even get a lunch break? What do we talk about at staff meetings? How do I access my email? Hundreds of questions are generated by a young professional on the first day of the start of his career, but most are too timid to ask. Much like the first day of high school, a recent graduate stepping into the work force for the first time is trying simply to learn the culture of the workspace and fit in. Many of us forget those feelings as we grow comfortable in our careers, but it is important to remember them as a new, young, and growing professional enters our offices for the first time. In this session, learn from a young professional who has been in the field for less than two years as she explains the support she received from co-workers, and the best way to help the young professionals in your office reach their full potential.

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From Noob to Know It All: Helping Young Professionals Grow

  1. 1. @jackievetrano #noobknowledge From Noob to Know it All: Helping Young Professionals Grow Jackie Vetrano @jackievetrano Customer Success Manager, Merit Pages #noobknowledge #hewebNY
  2. 2. @jackievetrano #noobknowledge Disclaimers and Assumptions • There are many different types of young professionals, some you may find in your office, and some you may never meet • Every young professional has a different goal in life, and purpose for being in their current position • This presentation is largely based on my life and experiences
  3. 3. @jackievetrano #noobknowledge Hi, I’m Jackie. • Customer Success Manager at Merit Pages • Web/Social Media Coordinator at Genesee Community College • Blogger • Editor with Link • Runner • Co-Host of Higher Ed Social Podcast • Cat lover
  4. 4. @jackievetrano #noobknowledge SUNY Geneseo, class of 2013 • Hall Council President • Teaching Assistant • Dining Hall Worker • College Union Marketing Intern • National Residence Hall Honorary Before all that... • Alpha Phi Omega • Phi Eta Lambda • Resident Assistant • Web/Social Media Intern • Communication, Graphic Design, 
 & Computer Science
  5. 5. @jackievetrano #noobknowledge What Else was i doing? • Eating pre-made food and living on campus • Always around my friends • “Away” from my family • Living in the college “bubble”
  6. 6. @jackievetrano #noobknowledge My Priorities, Senior Year: • Get a job • Get a job • Get a job • Get a job • Get a job • Get a job • Get a job • Get a job • Get a job • Get a job
  7. 7. @jackievetrano #noobknowledge Why Do you Care? • Communication stems from understanding • Trust is built by communication and disclosure • We work best with the people that we trust
  8. 8. @jackievetrano #noobknowledge So, How Did I Get Here?
  9. 9. @jackievetrano #noobknowledge Setting the Mood • Senior year is the year of uncertainty and selfies, holding on to those final moments. • What’s everyone else doing?
  10. 10. @jackievetrano #noobknowledge The Path to Greatness • “Work experience” in the form of an internship • Real world experience, but we’re the intern. • Some casual, some work from home, some in the middle
  11. 11. @jackievetrano #noobknowledge Supporting your interns • “Is this what I want to do?” • Consider their tasks • Check in
  12. 12. @jackievetrano #noobknowledge My First Job
  13. 13. @jackievetrano #noobknowledge My First Week • Uncomfortable • Learning organizational chart • Still not sure of my responsibilities
  14. 14. @jackievetrano #noobknowledge What Is My Job? “Afterjustabouttwomonthsworkingthejob, myresponsibilitiesarestilldrasticallydifferent than my jobdescriptionandtheexpectationsI hadwhenI walked inthedoorondayone.”
  15. 15. @jackievetrano #noobknowledge Boundaries • “My” job and “their” job • Direct communication is key • We don’t know what we don’t know
  16. 16. @jackievetrano #noobknowledge • The energy of a college student • Asks “but why?” • Challenges “the way it’s always been done” • Loudly offer our opinion • Ultimately, forgetting to listen Take it down a notch
  17. 17. @jackievetrano #noobknowledge • Find a Focus • Assign tasks • Lessons in “difficult people to work with” • New and excited does not mean difficult. Take it down a notch
  18. 18. @jackievetrano #noobknowledge Culture shock • Learning the culture and history is key • The awkward questions • Where can I store my lunch? • Where’s the closest bathroom? • What’s the deal with the gym on campus? • Who will sit with me at lunch? • Where can I park my car? • How do I listen to a voicemail?
  19. 19. @jackievetrano #noobknowledge Getting comfortable • Continuing the support, a few months later • We’re going to learn. The first year is all about learning. • Continue to look out for our energy, but use it effectively • Be honest and direct • Challenge the system with us
  20. 20. @jackievetrano #noobknowledge Communicating 101
  21. 21. @jackievetrano #noobknowledge Orientation • Exchange very little amounts of information • Very cautious with interactions
  22. 22. @jackievetrano #noobknowledge Exploratory • Somewhat more friendly • Relaxed communication style
  23. 23. @jackievetrano #noobknowledge • High amount of open communication between individuals • Typically consist of close friends or even romantic partners Affective Exchange
  24. 24. @jackievetrano #noobknowledge • Continued expressions of open and personal types of interaction • Building of trust and positive work relationship Stable Stage
  25. 25. @jackievetrano #noobknowledge Takeaways • Effective communication comes from understanding • Mentally, and past experiences • These ideas can be applied to everyone in our department, and across campus, not only young professionals • All communication happens in four steps

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