Trust - Otherwise DustThe word Trust came from the word True came from the word TreeWhat is trust? Trust is the confidence or belief a person feels toward a particular person or group. Trust is, therefore, one of the primary binding forces in any interpersonal relationship. It permits people to overcome doubts and unknowns and enjoy peace of mind.“To thine own self be true” - Shakespeare (400 years ago)“Trust means, I can put my situation at the moment, my status and self-esteem in the group, ourrelationship, my job, my career, even my life in your hands with complete confidence.” -”The Professional Manager” by Douglas McGregor (35 years ago)Business Competence + People Orientation = Trust - “The Healing Manager” by Willium Lundin & Kathleen (6 years ago) Why we trust ? In the workplace, trust is a prerequisite for effective interpersonal communications. Without trust, employees may feel uncertainty, worry, and a sense of insecurity. Trust is an essential leadership training ingredient that binds any human relationship into an effective, working partnership.
Trust = Business Competence + People OrientationBusiness CompetenceLeadership Competence - Ability in managing organization, marketing strategies and awarenessAction Orientation - A competent leader who is unwilling to take action is like a “hose without water”- useless.People OrientationFundamental Belief - Type-1and Type-2 leaders (“The Human Side of Enterprise” – McGregor)Open Communication - Be Positive, Seek others Ideas, Listen, Disclose.Consistent Behaviour - Many leaders know what they should do, but doing it everyday is difficult.
Creating Trust Among the Team Members Step-1 Maintain one anothers self-esteem. Step-2 Support and praise one another. Step-3 Keep sensitive information confidential. Step-4 Stand up for one another. Step-5 Avoid gossip or unfair criticism of others. Step-6 Appreciate one anothers skill and differences From the book “The Leadership Secrets of Colin Powel” by Harari. O. (2002)
Architect of TrustIntegrity - Matching our actions with our believes in any situation. Authenticity - Finding your voice Walking the Talk Emotional Intelligence Actions speak louder than wordsTuning into your own emotions and those of others
How to handle the distrustDistrust- When it will occur How to avoid distrustExcessive pressure is placed on people. Senior leaders need to place a high value onEmergencies arise. integrity and trust and then communicate that valueLabor pressure exist. to all associates.Cultural unrest exist. Organization’s Vision, Organization’s value,Sales are Low. Compensation system and work environment. From the book “ TRUST” by Jack R. Gibbs
Trust and BehaviourTrust Building Behaviour Faith in life and hope in the goodness of mankind. Communicates with me openly and honestly, without destroying any information. Shows confidence in my abilities by treating me as a skilled, competent associate. Keep promises and commitments. Listens to and values what I say, even though he or she might not agree. Cooperates with me and looks for ways in which we can help each other.Trust Reducing Behaviour Acts more concerned about his or her own welfare than anything else. Sends mixed messages so that I never know where he or she stands. Avoids taking responsibility for action. (“passes the buck” or “drops the ball”) Jumps to conclusions without checking the facts first. Makes excuses or blames others when things don’t workout.( “finger pointing”) Teaching the Elephant to Dance: Empowering change in your Organization” by Belasco, J.A.(1990)