quality with special reference to hotelsCommunication on-progress

B E Y O N D T H E N U M B E R S
C O M M U N I C A T I O N O N P R O G R E S S
2 0 1 1 - 2 0 1 2
I N D I A N H O T E L S C O M P A N Y L I M I T E D
% 2 1
$
$
$$
$
2
1 95
4
8
%
%
%
% $
8 %
3%
% $1
$
1

24
H I G H L I G H T S
REDUCTION IN TOTAL
ENERGY CONSUMPTION,
PER ROOM NIGHT
2.3% 120%INCREASE IN
RENEWABLE ENERGY.
10%DECREASE IN TOTAL
CO EMISSIONS,2
PER ROOM NIGHT
3%DECREASE IN
WATER CONSUMPTION,
PER ROOM NIGHT
CO2
54HOTELS SILVER CERTIFIED
BY EARTHCHECK
2385UNDER-PRIVILEGED
YOUTH TRAINED FOR
EMPLOYABILITY

1
from the md's desk
ungc
summary of gri
company profile
corporate governance
people management
environment management
community development
content index
index
T A B L E O F C O N T E N T S
2
4
6
7
10
16
24
25

2
f r o m t h e m d’s d e s k
DearReaders,
The Indian Hotels Company has been proudly associated with the United Nations Global Compact
from the year 2001. Since then, we have embraced, supported and enacted, within our sphere
of influence, the UNGC principles on human rights, labour standards, the environment and
anti-corruption.
The Euro zone debt crisis continued in 2011-12 dampening the global economic recovery, high
inflation and depreciation of the Indian Rupee. This also translated in to a moderate growth in the
tourism industry. The international tourists arrival grew by 4.4 percent worldwide, while in India
the foreign tourists arrival and domestic traffic increased by about 9 percent over last year.
Amidst this, we continued to pursue the completion of ongoing builds, both in the domestic
and international market, under various brands to achieve sustainable and profitable growth.
In2011-12,ourinventorystoodat112hotelswith13,629rooms.
The Tata Code of Conduct continues to articulate the values, ethics and business principles that
should be adhered to by our employees, as part of our philosophy on Corporate Governance.
We have extended the purview of our governance mechanisms to encompass guest and associate
satisfaction, interactions with vendors and suppliers, business relations with JVs and partners,
commitmenttoqualityandbrandstandards,accountability,transparencyandbusinessethics.
Continuing from the previous years, we have focussed on internal redeployment of human
resources as an effective way of optimising our operations. This year, we also implemented several
other projects aimed at building a high performance work culture. Through project 'Vidya', we aim
to achieve 100% computer literacy across IHCL, while through 'MiUniversity' – an online learning
This report gives a brief overview of our communication on progress on the ten
UNGC principles and our performance on sustainability indicators defined in
the Global Reporting Initiative's G3.1 guidelines on sustainability reporting.
This sustainability update has been effectively divided in to four main sections
in the report across aspects of corporate governance, people management,
environment management and community development. In each section,
we have attempted to give a balanced view of how we have performed.

3
management system, we aim to provide impetus in skill and knowledge development among all
levels of employees. In 2011-12, we introduced flexible compensation architecture on Cost to
Company principles allowing our executives to enhance value of their existing remuneration.
We also continued our efforts towards building leadership capability across all levels through
dedicated programmes. Safety and security of associates and guests have been an integral
component of our business and we have defined systems and processes to ensure awareness and
trainingalongwithregularsafetyandsecurityperformancereviews.
We are conscious of our environmental impact across our operations and strive to reduce
consumption. We continue to certify our hotels under EarthCheck, which is an extensive
assessment and audit of individual hotels by independent assessors across indicators ranging from
energy use, water consumption, waste management to sensitivity exhibited vis-a-vis social and
culturaldimensions.Wearealsofocussingonreducingourdependencyonfossilfuelsbyincreasing
the use of renewable and alternative energy sources. Our hotels are also working towards effective
water management. We have achieved a zero discharge status for 33 hotels, while 17 hotels have
active rain water harvesting systems. We have deployed innovative waste management systems
across hotels to optimise resource usage. In some of the hotels, we have installed a bio-gas plant
to effectively dispose kitchen and horticulture waste. We are conscious of bio-diversity preservation
ineco-sensitiveareaswhereourhotelsoperate.
‘Building sustainable livelihoods’ continues to be the foundation of our social responsibility
agenda. Most of our projects are designed to extend our core competencies of food and beverage
service, hospitality, wellness and spas. We work alongside the national and state systems towards
evolving realistic and sustainable solutions for national challenges like malnutrition,
unemployment and gaps in vocational training and education. Our association with the rich
heritage of India enables us to provide a platform to showcase indigenous art and culture to the
world, while encouraging and benefitting the craftsmen who create it. We encourage our associates,
vendors and partners to volunteer their time, knowledge and resources for identified causes and
social projects for not just reaching out to the beneficiaries, but also to enrich their personal lives.
We have renewed our commitment to promote the spirit of volunteering through our campaign
'Give Back' and are keen to open up opportunities for volunteering to our guests as well in years to
come. The Taj Public Service Welfare Trust continues to receive support from well-wishers in
India and abroad. The Trust provides support to victims affected by natural and man-made
disasters.Tilldate,theTrusthasreachedouttooverathousandfamiliesacrossthecountry.
I appreciate and acknowledge the support extended by our stakeholders to ensure success of our
initiatives and projects. Our constant endeavour has been to be ahead of the curve and to be the
leader in our field. Your constructive feedback will help us in improving our performance and
leadingbyexample.
ManagingDirector
RAYMOND BICKSON

4
I N D I A N H O T E L S C O M P A N Y L I M I T E D and its
subsidiaries are collectively known as Taj Hotels Resorts
and Palaces. We are globally recognized as one of the
finest hospitality companies with 112 hotels in 55
locations across India and 16 international hotels in the
Maldives, Malaysia, Australia, UK, USA, Bhutan,
SriLanka,AfricaandtheMiddleEast.
Spanning across the country, gracing important industrial towns and cities, beaches,
hill stations, historical and pilgrim centres and wildlife destinations, we operate in the
luxury, premium, mid-market and value segments of the market. Each Taj hotel offers
luxury and superior service, the apogee of Indian hospitality, vantage locations, modern
amenities and business facilities. IHCL operates in the luxury, upper upscale, upscale and
value segments of the market through the following:
TA J E X O T I C A (luxuryleisureresortandspas)isfound
in the most exotic and relaxing locales of the world.
Thepropertiesaredefinedbytheprivacyandintimacy
they provide. The hotels are clearly differentiated
by their product philosophy and service design.
They are centered around high-end accommodation,
intimacy and an environment that allows its guest
unrivalled comfort and privacy. They are defined by
a sensibility of intimate design and by their varied
and eclectic culinary experiences, impeccable service
andauthenticIndianspasanctuaries.
L U X U R Y (luxury full-service hotels, resorts and
palaces) is our flagship brand for the world's most
discerning travellers seeking authentic experiences
given that luxury is a way of life to which they are
accustomed. Spanning world-renowned landmarks,
modern business hotels, idyllic beach resorts,
authentic Rajput palaces and rustic safari lodges, each
Taj hotel reinterprets the tradition of hospitality in a
refreshingly modern way to create unique experiences
and lifelong memories. The Taj Group is defined by
the emotional and unique equity of its iconic
properties that are authentic, non-replicable with
great potential to create memories and stories.
Taj Khazana is a chain of luxury lifestyle stores with
six boutiques located in luxury properties across
India. These boutiques sell merchandise created by
indigenous artisans, be it textiles or art forms in
paper,metal,wood,marbleoriron.
c o m pa n y p r o f i l e

5
Taj Hotels also promise a whole new experience
in tranquility and total 'wellness', through
a unique concept, which brings together
the wisdom and heritage of the Asian and Indian
philosophy of wellness and well-being. Rooted in
ancient Indian healing knowledge, Jiva Spas derive
inspiration and spirit from the holistic concept
ofliving.
J I V A S PA S
TA J S A F A R I S (wildlife resorts) allow travellers to
experience the unparalleled beauty of the Indian
jungle amidst luxurious surroundings. They offer
India's first and only wildlife luxury lodge circuit.
Taj Safaris provide guests with the ultimate,
interpretive, wildlife experience based on a proven
sustainableeco-tourismmodel.
IHCL also operates Air Catering Ltd.,
the largest airline catering service in South Asia,
as a joint venture with Singapore Airport Terminal
Services, a subsidiary of Singapore Airlines. The
company provides in-flight catering in Mumbai,
Delhi, Chennai, Kolkata, Amritsar, Goa and
Bangalore and manages Airport Lounges in Mumbai
andChennai.
TA J S AT S
G I N G E R (smart basics ) is a revolutionary concept in
hospitality, created for the value segment. Intelligently
designed facilities, consistency and affordability are
hallmarks of this brand targeted at travellers who value
simplicity and self-service. These hotels have created a
newcategoryinthedomestichospitalitylandscape.
TM
V I V A N TA B Y TA J (upper upscale hotels) offers
options for the work-hard-play-hard traveller across
metropolitan cities, other commercially important
centres and some of the best-loved vacation spots.
Stylish and sophisticated, Vivanta by Taj delivers
premium hotel experiences with imagination, energy
and efficiency. It's the flavour of contemporary
luxury, laced with cool informality and charming
Taj hospitality. Created for the cosmopolitan global
traveller and bon vivant, Vivanta by Taj - Hotels and
Resorts create experiences that will amuse, invigorate
andinspireguests.
T H E G AT E W AY H O T E L (upscale/mid-market full
service hotels and resorts) is a pan-India network of
hotels and resorts that offers business and leisure
travellers a hotel designed keeping the modern nomad
in mind. At The Gateway Hotel, we believe in keeping
things simple. This is why our hotels are divided
into seven simple zones - stay, hangout, meet, work,
workout,unwindandexplore.

6
We have been practicing the highest standards of corporate governance even before Securities Exchange Board of
India (SEBI) made it a mandatory requirement from 2001. Out of over 5,000 companies listed with the Bombay
Stock Exchange, IHCL is categorized as an ‘A Group’ Company which comprises only 200 companies and the criteria
for selection is based on market capitalization, liquidity, industry representation, listed history and track record of
compliance. We also comply with the provisions of Clause 49 of the listing agreement of the Stock Exchange.
Our Board of Directors comprises Executive, Non-Executive as well as Independent Directors. Independent
Directors comprise more than half of the Board with experience in domains such as banking, finance and hospitality
to social service and architecture. Being a TATA Group company, we go beyond the mandatory requirements of
Corporate Governance and conduct business in a fair and transparent manner, as per the conditions of the
comprehensive Tata Code of Conduct* (TCoC). IHCL maintains good investor relationships and endeavours to
deliverconsistentqualityservices.
c o r p o r at e g ov e r na nc e
We have four committees that overlook the entire functioning of the company and provide direction and guidance.
These committees are: Audit committee, Share Transfer & Shareholders'/Investor Grievance committee,
Remuneration committee and Safety, Health and Environment (SHE) committee. Our Corporate Governance
Philosophy derives from the values of Integrity, Excellence and Responsibility. It emphasises wealth creation for
society, protection and interest enhancement for all stakeholders, without compromising the environment and
health of society at large. Today, we have extended our footprint to five continents across the globe and share global
best practices. We have adopted the Tata Business Excellence Model which pushes the boundaries of excellence,
enablinginnovativeideasandpromotingindigenousmethodstoimprovebusiness.
Mr R N Tata (Chairman)
Mr R K Krishnakumar (Vice Chairman)
Mr. K. B. Dadiseth
Mr. Deepak Parekh
Mr. Jagdish Capoor
Mr. Shapoor Mistry
Mr. Nadir Godrej
Ms. Anu Aga*
Mr. Raymond N. Bickson
Mr. Anil P. Goel
Mr. Abhijit Mukerji
Mr. Mehernosh S. Kapadia**
NAME OF DIRECTOR
Promoter; Non-Executive
Promoter; Non-Executive
Independent; Non-Executive
Executive
Executive
Executive
Executive
*resigned w.e.f. 6 June, 2012
**w.e.f. 10 August, 2011
T H E C O M P O S I T I O N O F T H E B O A R D O F D I R E C T O R S I S A S F O L L O W S :
STATUS
*The Tata Code of Conduct can be found here: http://www.tata.com/aboutus/articles/inside.aspx?artid=NyGNnLHkaAc=

7
p e o p l e m a nag e m e n t
In the hospitality industry, where quality of interaction with guests determines our success, it is no exaggeration
to state that our employees are our backbone and the key to our sustained growth. We take concerted efforts to
ensure employee well-being and have adopted the TCoC to ensure fair, honest, open and transparent dealings with
allouremployees.
A G E A N D G E N D E R - W I S E B R E A K U P O F O U R E M P L O Y E E S :
G R O U P
< 29 30 - 49
DIRECTOR
EXECUTIVE
TAS, STAFF & SUPERVISOR
FTC
APPRENTICE & TRAINEE
UNCLASSIFIED, CONSULTANT & EXPAT
TOTAL
In the hospitality industry, which experiences one of the highest attrition rates among
all sectors, this is an indication of our commitment to employee welfare and growth.
> 50
0
698
1,359
3,191
431
2
5,681
0
307
239
669
95
1
1,311
1
1,597
3,134
738
0
16
5,486
0
352
134
76
0
4
566
4
396
890
37
0
26
1,353
0
56
23
13
0
7
99
158 associates of our workforce have been with us for over 35 years, of which
4% have grown from entry level to top management in their career span.
Additionally, between TajSATS and Ginger,
we have 1,954 employees.

8
Volunteering has long been part of the culture of
the Taj Group. Each hotel carries out a plethora
of social responsibility initiatives ranging from
livelihood projects to programmes supporting
local enterprise and art and craft promotions to
environmentconservationactivities.
Anexampleofonesuchinitiativewastheparticipation
of a 75-member Taj team who ran the Mumbai
Marathon in January, 2012. Led by the Managing
Director, Mr. Raymond Bickson, the team at Taj
came together to support DEEDS (Development,
Education, Empowerment of the Disadvantaged in
Society) – an NGO which works with the hearing and
speech-impaired.
campaign was launched as a
part of the marathon felicitation ceremony by
Mr. Bickson. Give Back is an employee volunteering
programme aimed at engaging staff members and
their families working in the Taj corporate offices and
Mumbai hotels. Through this program, volunteers
The ' G I V E B A C K '
D I S C O V E R I N G T H E J OY O F ‘ G I V I N G B A C K ’
LUXURY INDIA VIVANTA HOTELS
GATEWAY CORPORATE
6,172
5,576
2,094
665
B R A N D - W I S E B R E A K U P O F E M P L O Y E E S 2 0 1 1 - 2 0 1 2
In the reporting year, out of 5,529 new associates, the
attritionwas26.6%.Overall,in2011-12,theattrition
rate was 34.23% (3,918 male and 1,045 female
associates). In order to enhance the skill-sets of
our associates, we provide a number of training
programmes across diverse areas. We spent 1,255,417
man-hours on employee training in the year, of which
102,812 man-hours were on training on EHS
performance management and improvement and
27,105 man-hours were on training on the TCoC
andadherencetothesame.
can spend a minimum of five hours a month in
supporting a social initiative of their preference.
Currently,thereare90employeeswhohaveregistered
to support causes of their choice from nine causes
outlinedunderthisprogramme.

9
S A F E G U A R D I N G O U R M O S T I M P O R TA N T A S S E T: P E O P L E
Safety for associates and guests is an integral
component of our culture at the workplace.
We have defined systems and processes to
ensure awareness, training and we regularly
review our performance. Safety training is
conducted for all hotels, using qualified
consultants. This year, we have engaged
Tata Consulting Engineers to audit our safety
systemsandprocesses,soastoensurethehighest
level of focus is constantly maintained with
regards to safety. Our safety performance is
givenalongside:
S A F E T Y
NEAR MISS CASES (NMC)
FIRST AID CASES (FAC)
MEDICAL TREATMENT CASES (MTC)
RESTRICTED WORK CASES (RWC)
LOST TIME CASES (LTC)
LOST DAYS
FATALITIES
MILLION MAN-HOURS WORKED
1,218
10,573
2,753
109
613
4,946
2
62.11
The Taj Falaknuma Palace, Hyderabad, conducted a self defence class for its female
associates in order to equip them with basic skills in self-security. Also, its security team has
placed a box in each department, which gives the associates information on how to react
during an evacuation procedure, in case of any emergency. The box also tells them about
their departmental responsibilities and gives them directions to the assembly area.
TheTajMahalHotel,NewDelhi,organised'SafetyWeek',foritsassociatestoheightentheirawarenessaboutthesafety
procedures that the hotel has in place. During this week, a number of activities were organised in the hotel, in
co-ordination with the security department of the hotel and other departments. Similar safety initiatives have been
carriedoutateverypropertyofourgroupofhotelstoensuresafetyofourguestsandassociates.
SAFETY
FIRST

10
Caring for and protecting the environment is an
essentialpartofourcorporateethos.
We have been publishing our Sustainability Reports
based on GRI Guidelines for the past 8 years. We also
continue to voluntarily participate in the globally
recognizedCarbonDisclosureProject(CDP).
We have also joined the internationally recognized
EarthCheck benchmarking and certification system as
anextensionofourexistingenvironmentalinitiatives.
e n v i r o n m e n t m a nag e m e n t
We recognize that as a leader we have a responsibility to
demonstrate our commitment towards managing our
carbon footprint. The monitoring and improvement
report detailed by EarthCheck for each of the hotels
audited year on year enables us to work on areas of
improvement. All our Luxury, Vivanta and Gateway
hotels have been included in the EarthCheck
certificationprocess.
Across the world, our hotels participate in the
Earth Hour initiative. By observing the Earth Hour,
we enhance the image of our company as an
environmentally friendly organization and increase
awarenessamongstourassociatesandguests.
One of the wonderful experiences of walking along the
beach by
is that you get the unique opportunity to
spot Olive Ridley sea turtles nesting their eggs by the
sea.EveryyearfromDecembertoMarch,thousandsof
these sea turtles make their way to the sands of the Bay
of Bengal to lay their eggs. Unfortunately, due to lack
of a protected environment, the eggs get savaged.
As a result, the survival rate of the sea turtle hatchlings
is only 0.2 percent. Looking at this dismal survival
rate, the associates of Vivanta by Taj – Fisherman's
Cove, Chennai started a unique initiative as part of
their environment conservation and awareness
program. To enhance the survival rate of these
endangered species, the associates protect the eggs and
hatchlings, and release them safely into the sea with
the help of the guests, who are only happy to help.
V I VA N TA BY TA J – F I S H E R M A N ' S C O V E ,
C H E N N A I
D O I N G O U R B I T T O S A V E T H E S E A T U R T L E
In the last cycle, the associates released close to a 1,000
hatchlings into the sea. Till date, the hotel associates,
along with the hotel guests have released 15,000 baby
seaturtlesintothesea.
54
H O T E L S H A V E A C H I E V E D S I LV E R
C E R T I F I C AT I O N A N D T H E R E S T
A R E B R O N Z E C E R T I F I E D.
We have implemented the ‘EARTH’
programme - Environment Awareness and
Renewal at Taj Hotels, a project which is
focussed on energy conservation and
other sustainability initiatives.

11
E N E R G Y A N D E M I S S I O N S M A N A G E M E N T
We are conscious of the environmental impact of
our operations and strive to reduce consumption.
We regularly measure and record our direct and
indirect energy usage and related emissions of green
house gases. This year, our total energy consumption
i.e. direct and indirect energy use was 1,097,008 and
1,247,019GJrespectively.
Our renewable energy consumption for
2011-12 was 174,567 GJ, thus helping
reduce carbon emissions.
D I R E C T E N E R G Y C O N S U M P T I O N 2 0 1 1 - 2 0 1 2 ( G J )
6,056
366,477
2,570
444,911
34,294
184,706
32,525
R E N E W A B L E E N E R G Y C O N S U M E D
2008-09
GJ
20000
0
40000
60000
80000
100000
120000
140000
160000
180000
2009-10 2010-11 2011-12
42,899
54,909
79,424
174,567
25,470
HIGH SPEED
DIESEL
FUEL OILLIGHT DIESEL
OIL
LIQUEFIED
PETROLEUM
GAS
PIPED
NATURAL
GAS
CHARCOAL CHAFF
FUEL
PETROL

2009-10 2010-11 2011-12
tCO/ROOMNIGHT2
0.0000
0.0200
0.0400
0.0600
0.0800
0.1000
0.1200
0.1088 0.0800 0.0711
2009-10 2010-11 2011-12
0.0300
0.0000
0.0050
0.0150
0.0200
0.0250
tCO/ROOMNIGHT2
0.0222 0.0212
0.0100
0.0255
12
A I R E M I S S I O N S I N 2 0 1 1 - 2 0 1 2
ENERGY CONSUMED PER ROOM NIGHT FOR LUXURY, SAFARI, VIVANTA, GATEWAY AND GINGER HOTELS
D I R E C T E N E R GY C O N S U M E D P E R R O O M N I G H T
2009-10 2010-11 2011-12
GJ/ROOMNIGHT
0.00
0.10
0.30
0.40
0.50
I N D I R E C T E N E R GY C O N S U M E D P E R R O O M N I G H T
2009-10 2010-11 2011-12
GJ/ROOMNIGHT
0.00
0.10
0.20
0.30
0.40
0.50
0.60
0.4977 0.3827
GREENHOUSE GAS EMISSIONS PER ROOM NIGHT FOR LUXURY, SAFARI, VIVANTA, GATEWAY AND GINGER HOTELS
D I R E C T G R E E N H O U S E E M I S S I O N S P E R R O O M N I G H T I N D I R E C T G R E E N H O U S E E M I S S I O N S P E R R O O M N I G H T
0.20
0.3862 0.3326 0.3162
0.3826
TONS
S P M S O x N O x
79.40
97.74
53.39
120.00
100.00
80.00
60.00
40.00
20.00
0.00

13
W E H AV E U N D E R TA K E N A N U M B E R O F E N E R GY O P T I M I Z AT I O N
A N D E F F I C I E N C Y M E A S U R E S L I K E :
H A R N E S S I N G E N E R G Y F R O M T H E S U N
We have focussed our efforts towards increasing the
proportion of renewable energy component in our
energy use. In 2011-12, 7.45% of our total energy
consumption was from renewable sources, a 120%
increase over previous year. Some of our hotels have
tie-ups with wind and hydro energy providers and
many generate their own solar energy. Solar energy is
usedinmanyofourhotels,namely:
NEW DELHI:
MUMBAI:
BANGALORE:
JODHPUR:
HYDERABAD:
COCHIN:
CHENNAI:
AHMEDABAD, NASIK AND SURAT:
TAJ MAHAL, TAJ PALACE AND
VIVANTA BY TAJ, AMBASSADOR
WELLINGTON MEWS
TAJ WEST END
VIVANTA BY TAJ, HARI MAHAL
VIVANTA BY TAJ, BEGUMPET
VIVANTA BY TAJ, MALABAR
VIVANTA BY TAJ, FISHERMAN’S COVE
THE GATEWAY HOTELS
ALL THESE INITIATIVES HAVE LED TO
ENERGY SAVINGS OF 300,946 GJ.
Increasing capacitor banks to maintain
power factor.
The utilization of building management
systems (BMS) for automatic control of air-
conditioning units in public areas.
Heating swimming pool water with the
help of return steam from the laundry.
Replacing old light fittings with energy
efficient ones.
Replacing halogen lamps with LED lamps.
Installing occupancy sensors.
Installing humidity sensors in the laundry
drier, thereby saving drying time.
Replacing older pumps with newer, energy
efficient ones.

14
W A S T E W AT E R D I S C H A R G E D B Y D E S T I N AT I O N ( K L ) 2 0 1 1 - 2 0 1 2
MUNICIPALITY SEWERS
2,447,957
RIVER/LAKE
88,720
SEA
163,388
LAND
34,361
MUNICIPALITY SUPPLY
3,200,097
BOREWELLS/GROUND WATER
2,294,252
TANKERS
1,116,023
RIVER/LAKE WATER
1,824
HARVESTED RAINWATER
13,246
W AT E R W I T H D R A W A L B Y S O U R C E I N 2 0 1 1 - 1 2 ( K L )
DESALINATED WATER
97,202
We work on effective water management through
re-use,recyclingandrainwaterharvesting.
This year, we created 43,002 KL of
rainwater harvesting potential across our
hotel locations.
W AT E R M A N A G E M E N T
WATER WITHDRAWAL IN OUR HOTELS
2011-12
2.00
2010-11
2.07
2009-10
2.65
KL/ROOMNIGHT
0.00
0.50
1.00
1.50
2.00
2.50
3.00

15
E V E R Y D R O P C O U N T S
The Gateway Hotel, Khajuraho has been active in
rainwater harvesting as a part of its corporate
responsibility towards environment protection.
The project was initiated in 2008. Today, there are
18 rainwater harvesting pits spread across the hotel
property. The project has helped increase the
ground water level and this water is being used for
cultivating vegetables, as well as for horticulture.
Before this project, municipal water was being used
for these purposes, thanks to rainwater harvesting,
ground water is now utilized for the same.
Additionally, the project has resulted in approximate
savingsofINR0.24millionannually.
M AT E R I A L S A N D W A S T E M A N A G E M E N T
W A S T E M A N A G E M E N T F O R A B E T T E R W O R L D
Vivanta by Taj, Kovalam, Trivandrum, successfully
started producing bio-gas in September 2009.
All bio-degradable waste like food waste, dry leaves,
grass cuttings, animal waste, paper, etc is processed to
produce bio-gas (which typically contains methane,
carbon dioxide and smaller quantities of other gases),
used for cooking purposes. The bio-gas plant can
process 500 kilograms of organic wastes and produces
40 cubic meter of gas per day (this is equivalent to a
commercial LPG cylinder costing about INR 950 per
day). The digested waste which is pushed out from this
bio-gas plant is around 40 kgs per day which is used as
manure in our own garden. The manure produced is
ofhighqualityandodourless.
We have taken steps to use eco-friendly materials, wherever
possible. We use leaf plates and earthenware in order to minimize
consumption of plastic and thermocol in many of our hotels. We also
ensure that our waste is managed in an environment-friendly
manner and all hazardous waste is disposed of to vendors registered
with the respective State Pollution Control Boards. This year, 19 of our
hotels undertook composting of food and horticultural waste, while
2 hotels have installed bio-gas plants. 11.2% of our organic waste
was composted this year.

16
c o m m u n i t y d e v e l o p m e n t
We cherish the symbiotic relationship that we share with our target communities.
Our CSR theme of has emerged out of the
confluence of United Nation's Millennium Development Goals, Prime Minister of India's
Social Charter and our business core competencies.
We define our target communities based on societal challenges that we can contribute to, by
extending business core competencies. Our target communities include:
Less-privileged youth and women.
Women self-help groups/income generation projects of NGOs.
Indigenous artisans, culture groups/NGOs and networks promoting revival of traditional
art and culture.
Organizations/networks working for training and development of the differently-abled.
‘ B U I L D I N G S U S TA I N A B L E L I V E L I H O O D S ’
•
•
•
•
O U R K E Y P R O G R A M M E S A N D I N I T I AT I V E S I N C L U D E :
HOSPITALITY SKILL TRAININGS FOR YOUTH WHO ARE SCHOOL DROPOUTS,
FROM RURAL AREAS, BELOW THE POVERTY LINE, FROM SCHEDULED CASTES
AND TRIBES AND THE DIFFERENTLY-ABLED.
We have set up over 30 skill training centres
across locations in India, in partnership with
reputed National NGOs, like-minded Corporates
and Foundations, as well as with government ITIs.
We have offered support in terms of curriculum
design, awareness material for mobilizing village
youth, training of trainers, on-the-job training
for students and joint certification. Our focus
is on reaching out to the youth from remote areas
who find it difficult to have direct access to market-
relevant skill training which, in turn, leads to
immediateemployability.

17
H E L P I N G P E O P L E H E L P T H E M S E LV E S
The team at The Gateway Hotel in Vadodara is driven
to help the underprivileged as well as the differently-
abled to live a sustainable life through a series of
hospitality skill training workshops in partnership
with local a Non-Profit Organization called Don
BoscoSnehalaya.Thecandidatesarenotonlyhappyto
be working at a Taj Hotel, but also aspire to do more
for their family as well as for themselves. Babul,
for example, is a differently-abled associate, who
works in the Housekeeping Department and eagerly
aspires to be a Housekeeping Manager some day.
He was elected Partner of the Month in December
2011 for having returned guest money found while
doinglaundry.
Taj Club House, Chennai builds livelihood for differently-abled people; “I am in safe hands today”, says Rakesh, who
works in the laundry department at Taj Club House, Chennai. Rakesh was born with a hearing disability in an
underprivileged family. Prior to Taj, Rakesh worked part-time as a delivery boy at a restaurant, where he had a hard
time making ends meet. Today, Rakesh is one of the key performers in the laundry department of the hotel. This is one
such story among several others of differently-abled candidates, who have been trained and incorporated into the
heartofthehouseatTajClubHouseinChennai.
Currently, the hotel has 10 differently-abled candidates, 5 of whom have been with the
company for the past one year. Across all Taj Hotels, over 100 differently-abled youth have
been trained through various skill training programmes.

18
P R O M O T I N G I N D I G E N O U S A R T S , C R A F T S , C U LT U R E
A N D D E V E LO P M E N T O F T H E LO C A L E C O N O M Y
We work towards facilitating awareness and revival of
indigenous arts, enhance visibility and provide
a platform for exhibition and sale of artefacts,
performances by local artisans/craftsmen and culture
troupes. We encourage purchase of 'quality' gift-
Madhukar Gawai lives by the philosophy of ‘Never giving up’. Madhukar is the man behind
the beautiful Bidriware products that grace the lobby of Taj Residency, Aurangabad.
Bidri work, a long-forgotten tradition, which traces its origins to 2,000 years ago, first
originated in Damascus, Syria. The tradition was introduced in India by the Mughals to the
city of Bidar, after which, it flourished in cities such as Hyderabad and Lucknow. Today, an
age-old custom is being kept alive by Madhukar, who came close to giving up Bidri work,
a few years ago.
When Madhukar was having second thoughts about giving up his business, he was
introduced to Paramparik Karigar, an NGO which works towards reviving art and craft in
various locations around India. This preamble which took place in 2005 changed his life.
Paramparik went on to introduce Madhukar to Taj Residency, Aurangabad, who gave him a
counter in the lobby of the hotel to display and sell his products. Within a span of 3 years,
Madhukar’s earnings multiplied manifold and he now looks forward to a brighter future.
items, products for business-use from artisans,
small-scale entrepreneurs and NGOs. We keenly
support income-generation projects run by small-
scale entrepreneurs, self-help groups, NGOs and
facilitateproductdevelopmentandancillaryservices.

19
I M PA C T O F K E Y P R O G R A M M E S
We have trained and certified over 7,500 youth,
since 2008, in partnership with NGOs and ITIs
across identified locations in India, with more
than 300 youth from Scheduled Castes and Tribes
from remote areas. We have reached out to more than
100 differently-abled youth through skill training
inourhotels.
We support income generation programmes of
various NGOs and local self-help groups by sourcing
articles for business use like table mats, newspaper
bags, table napkins, shoe bags, mops, candles, pickles,
cafeteria snacks, gift items for guests/associates and
otherdailyconsumables.
We also support indigenous artisans and culture
troupes by providing a venue for showcasing artefacts,
T R A I N I N G A N D S U P P O R T F O R N U T R I T I O N P R O G R A M M E S
We have developed training content on nutrition, cooking and personal hygiene, low-cost, delicious and diverse
nutritiousrecipesforchildreninpartnershipwithgovernmentandidentifiedNGOs.
organizing performances, procuring guest gift items
andsoon.
We have also partnered with Integrated Child
Development Scheme, Government of Maharashtra,
selected anganwadis (creches) in our neighbourhoods
as well as NGOs working on supplementary nutrition
programmes to train creche workers and mothers in
fooddiversification,cookingandpersonalhygiene
We recognize the potential of our 'connect' with
discerning national and international clientele and
the opportunity to drive ideas and initiatives for
'Sensitive Hotel-Stays'. We have initiated projects
related to bee-keeping, single origin honey
harvesting, organic kitchen gardening and continue
to facilitate nutritional support programmes in
identifiedareas.
OUR HOTELS AND OFFICES ACROSS THE COUNTRY
HAVE SOURCED GOODS WORTH INR 200 MILLION
FROM CAUSE-BASED ORGANIZATIONS OVER THE
LAST 3 YEARS.
OUR PALACES, RESORTS AND HOTELS SUPPORT
OV E R 3 0 0 A R T I S A N S A N D C U LT U R E T R O U P E
MEMBERS, YEAR AFTER YEAR.

20
Bee-keeping or apiculture is defined as the
maintenance of honey-bee colonies in an organized
and scientific manner to promote pollination,
bio-diversity and to collect honey and other related
products. In partnership with a local resource
organization called Under The Mango Tree,
Taj Safaris lodge near Bandhavgarh, Madhya
Pradesh took up this initiative with a view to promote
and revive the tradition of barter system, where the
honey-bees get a protected environment for their
growth and in return, help the farmers improve their
cropyieldandproducehoneyasaby-product.
P R O M O T I N G B I O - D I V E R S I T Y T H R O U G H B E E - K E E P I N G
The Bee-keeping initiative was undertaken in
3 neighbouring villages with 27 beneficiaries
receiving training and a total of nine active bee-boxes.
Farmers such as Mastram Baiga who used to earlier
break open the hives for honey have learnt that with
training, they can domesticate bees, just as they
domesticate cows and other farm animals. Bablu
Singh Gond, a farmer from the village of Dobha
bordering Bandhavgarh National Park says, “The
entire village comes all the way to my backyard to have a
look at the bee-box. All of them are keen to participate
inthetrainingsothattheycankeeptheirownboxes.”
According to the Forest Department, Madhya Pradesh
consumes fuel wood worth approximately INR 25
million. Fuel wood is also a major cause of accidental
encounters between man and wild animals.
Therefore, Taj Safaris encouraged nearby villages to
replace traditional stoves with smokeless ones.
A traditional stove has only one burner, it consumes
a lot more fire wood and is also unhealthy for the
womenfolk as they inhale a lot of smoke in the process.
The smokeless stove makes space for two burners
and therefore, two items can be cooked at the same
T O W A R D S A S M O K E L E S S E N V I R O N M E N T
time without using any additional fuel wood.
The hand blower pumps the required air to keep
the fire burning and maintain the required
temperature for cooking. The conduit pipe acts as an
exhaust for the stove. This is a boon for the womenfolk
who faced respiratory problems with the smoke
released from the traditional stoves. The initial
figures are highly encouraging; consumption of fuel
wood has gone down by as much as 40-45% with a
significant reduction in cooking time, while also
ensuringafarhealthier,smokelessenvironment.

21
I N D U S T R I A L T R A I N I N G I N S T I T U T E ( I T I ) LO N AVA L A
Man-made/natural calamities can occur without
warning. Dependents of the victims of such calamities
are left to face the consequences long after such
incidents. The Trust was keen to provide a long lasting
means of extending support to those affected families
inmakingthemeconomicallyindependent.
Towards this, The Trust planned to partner with
ITI Lonavala to set up a state-of-the-art Centre of
Excellence (COE) for Hospitality with support from
the government of Maharashtra and the World Bank
under the Public Private Partnership scheme. This
willincludehostel/residentialfacilitiesfor50youth.
TA J P U B L I C S E R V I C E W E L F A R E T R U S T
The Taj Public Service Welfare Trust was established immediately after the Mumbai 26/11
terror attack in 2008. As in the previous years, the Trust continues to receive unstinting
support from well-wishers in India and abroad. The Trust has actively extended its help and
support to the victims of terror and natural calamities.
The focus was on long-term rehabilitation initiatives like support for micro-enterprise or to impart a vocational skill
whereby the affected family can become self-sustainable. Apart from this, ongoing support with monthly sustenance,
educationandmedicalassistancecontinuestobeprovided.
2 6 / 1 1 T E R R O R AT TAC K V I C T I M R E H A B I L I TAT I O N
1 3 / 7 M U M B A I B O M B B L A S T V I C T I M R E H A B I L I TAT I O N
On 13th July 2011, bomb blasts occurred in Dadar, Zaveri Bazaar and Opera House areas in Mumbai. The Trust
immediately responded and is today working with 149 families and supporting them with programs like monthly
sustenance, medical re-imbursement, education and prosthetics support. The Trust will soon introduce measures to
imparthospitality/relatedskilltrainingandendeavourtomaketheseaffectedfamiliesself-sustainable.

22
“I am very happy here.
I love working at The Gateway Hotel,
Vadodara. I’ve learnt a lot here.”
-Surinder
Communicated in sign language, since Surinder is hearing and speech impaired.
H E L P I N G S H A P E A B E T T E R L I F E
H E L P I N G U N S U N G H E R O E S O F T H E N AT I O N
In September 2011, the Taj Palace hotel
in Delhi conducted a charity fund raising
event called ‘Black Tie’. Various corporates
supported the event and INR 2.2 million
thus got raised. In consultation with
Army headquarters in Delhi, it was
decided that this fund be used to support
jawans (soldiers) of the Indian armed
forces who have become paraplegic in the
line of duty. This fund will support their
needs like higher education for their
children, setting up of a micro enterprise
to become self sustainable and athletic
training. As there are more jawans whose
needs have yet to be met, Black Tie will
now be an annual fund-raising event.
S U P P O R T I N G V I C T I M S O F T H E S U N D E R B A N S F L O O D
The Trust has initiated work to support families affected by natural disasters in the
Sunderbans region of West Bengal, by restoration of their livelihood options.

23
B U I L D I N G S U S TA I N A B L E L I V E L I H O O D S
T A J C O R P O R A T E
S O C I A L R E S P O N S I B I L I T Y P A R T N E R S H I P S
Bengaluru
Channarayapatna
Mangalore
Hyderabad
Vijayawada
Jaitaran
Kishengarh
Luni
Sawai Madhopur
Udaipur
Chandkheda
Kodinar
Mithapur
Vadodara
Guwahati
Kolkata
Mirpara
Monsuda
Tangra
Borivali
Chinchwad, Pune
Khultabad
Lonavala
Mulund
Nashik
Oros Sindhudurg
Satara
Dhamtari
Dadri
RAJASTHAN
GUJARAT
MAHARASHTRA
KARNATAKA
ANDHRA PRADESH
TAMIL NADU
Chennai
KERALA
Calicut
CHHATTISGARH
MADHYA PRADESH
JAMMU &
KASHMIR
WEST BENGAL
NAGALAND
Srinagar
JHARKHAND
Kolabera
DELHI
ASSAM
MEGHALAYA
Dimapur
Umram
Bhopal

24
u ng c c o n t e n t i n d e x
U N G C P R I N C I P L E N A M E O F T H E S E C T I O N
H U M A N R I G H T S
P R I N C I P L E 1 :
Businesses should support and respect the
protectionofinternationallyproclaimedhumanrights.
Make sure that they are not complicit in
humanrightsabuses.
Corporate Governance
L A B O U R
Businesses should uphold the freedom of
association and the effective recognition of the right to
collectivebargaining.
The elimination of all forms of forced and
compulsorylabour.
Theeffectiveabolitionofchildlabour.
The elimination of discrimination in
respectofemploymentandoccupation.
Employee Welfare
Employee Welfare
Employee Welfare
Employee Welfare
E N V I R O N M E N T
Businessesshouldsupportaprecautionary
approachtoenvironmentalchallenges.
Undertake initiatives to promote greater
environmentalresponsibility.
Encouragethedevelopmentanddiffusion
ofenvironmentallyfriendlytechnologies.
Environment Management
A N T I - C O R R U P T I O N
P R I N C I P L E 1 0 : Businesses should work against corruption
inallitsforms,includingextortionandbribery.

25
s u m m a ry o f g r i i n d e x
S E C T I O N N A M E F U R T H E R C O M M E N T SI N D I C A T O R S
C O V E R E D
S TAT E M E N T F R O M M D 1.1, 1.2
C O M PA N Y P R O F I L E 2.1, 2.2, 2.3, 2.4,
2.5, 2.6, 2.7, 2.8,
3.1, 3.6, 3.7, 3.8,
4.12
2.8–Aspectsofscaleareaddressedinrelevantsectionsofthereport
3.2–Ourpreviousreportwasforthefinancialyear2010-11
3.3–Reportingcycleisannual
3.9–Assumptionsmade,ifany,arementionedinrelevantsectionsofthereport
3.10–Restatementsareexplainedwhereverapplicable
3.11,EN27,SO10–Notapplicable
3.5, 4.13 – 4.17, SO5 – Please refer IHCL Corporate Sustainability Report 2010-11 for further
information.
S T R AT E G Y A N D
R O A D M A P
EC1–EC4-InformationisavailableinourAnnualReport2011-12.
EC7 – While we do not have a specific policy on local hiring, we do prefer to employ persons from the
communitiesinwhichweoperate
C O R P O R AT E
G O V E R N A N C E
4.1, 4.2, 4.3, 4.4,
4.5, 4.6, 4.7, 4.8,
4.9, 4.10
E M P L O Y E E W E L F A R E LA1, LA2, LA7,
LA10, LA8, HR3
LA15 – In 2010-11, 340 employees availed parental leave of which 279 returned to work, and 143
continuetoworkinourorganization
LA4–Allouremployeeshavethefreedomofassociationandcollectivebargaining
LA5–Wefollowalllawsofthelandregardingnoticeperiodsforsignificantoperationalchanges
LA14 – We are an equal opportunity employer, and everything else being equal, the ratio of salaries
ofmentowomenis1:1
HR1 – All our investment contract mandate adherence to the TCoC which includes clauses on
humanrights
HR2, HR10 – While none of our operations have been screened for human rights assessments, all
ourhotelsandsuppliersaremandatedtofollowtheTCoCwhichincludesclausesonhumanrights
HR5 – None of our suppliers have been identified as those prohibiting the freedom of collective
bargaining
HR6, HR7 – All our hotels prohibit the employment of child labour and forced labour.
Allemployees,includingcontractemployees,arescreenedtoensurethatnochildisemployedinour
premises
HR4–Therehavebeennoincidentsofdiscriminationreportedinthereportingyear
HR11–Therehavebeennogrievancesrelatedtohumanrightsfiledinthereportingyear
E N V I R O N M E N T
M A N A G E M E N T
C O M M U N I T Y
D E V E L O P M E N T
SO9 – During our studies in and around our locations of operation, we did not come across any
potentialoractualnegativeimpactonlocalcommunitiesduetoourpresence
SO3–AllouremployeesaretrainedontheTCoC,whichincludesclausesonanti-corruption
SO4–Noincidentsofcorruptionwerereportedin2011-12
PR1 – Considering that we are in the hospitality industry, we continuously monitor the safety and air
qualityofourhotelstoensurethesafetyofourguestsandemployees
PR3–Wefollowalllawsofthelandregardingserviceinformationrequired
PR6 – We adhere to all mandates of the Advertising Standards Council of India regarding our
marketingcommunications
EN1, EN2 – Being a service industry, we do not have a final product that we produce. Hence, these
indicatorsarenotapplicabletous
EN17–Partiallyreported
EN19–Weused392kgsofODSintheyearforHVACpurposes
EN23–Therewerenosignificantspills(spillsgreaterthan159litresoronebarrel)intheyear
EN28, SO8, PR9 – There were no monetary or non-monetary sanctions levied on us in the
reportingyearforanynon-compliancewithlawsandregulations
G R I I N D E X 3.12
EC8, SO1, EC6
4.11, EN3, EN4, EN8,
EN16, EN20, EN21,
EN22, EN26, EN11,
EN12, EN13, EN14,
EN15
Detailed information on these indicators is available in our Annual Report 2011-12. The link to the same is:
The IHCL 2010-11 Corporate Sustainability Report can be accessed here:
http://www.tajhotels.com/About-Taj/Investo
Relations/Annual-Reports.html http://www.tajhotels.com/About-Taj/Company-
Information/8th-Corporate-Sustainability-Report.pdf

26
KPMG India was engaged by Indian Hotels Company Limited ('IHCL', 'the Company') to provide assurance
on IHCL's 2011-12 Communication on Progress ('the Report') on the ten principles of United Nations Global
Compact(UNGC).
The scope of assurance covers data and information on IHCL's approach towards and performance on upholding the
tenprinciplesoftheUNGCpresentedintheReportforthefinancialyear2011-2012.
We conducted our work in accordance with ISAE 3000 {“Limited Assurance” requirements of ISAE 3000 (Revised),
Assurance Engagements Other Than Audits or Reviews of Historical Financial Information by International
Federation of Accountants' (IFAC) International Standard for Assurance Engagements}. We conducted our
engagement in compliance with the requirements of the IFAC Code of Ethics for Professional Accountants, which
requires, among other requirements, that the members of the assurance team (practitioners) as well as the assurance
firm (assurance provider) be independent of the assurance client, including not being involved in writing the Report.
The Code also includes detailed requirements for practitioners regarding integrity, objectivity, professional
competence and due care, confidentiality and professional behaviour. KPMG has systems and processes in place to
monitorcompliancewiththeCodeandtopreventconflictsregardingindependence.
For the locations that were not visited, we have relied on the information provided by the hotels and have only studied
the consolidation of the data for accuracy. We have not been engaged to determine which, if any, recommendations
should be implemented; act on behalf of management in reporting to the Board of Directors, or Audit Committee;
develop/prepare source documents on transactions; verify financial performance indicators. We have also not been
engagedtoprovideassuranceoveranyprioryeardataorinformationpresentedintheReport.
Based on our review, nothing has come to our attention to indicate that the information contained in the Report is
inconsistentwiththefindingsofourworkasdescribedbelow:
IHCLisgovernedbytheTataCodeofConduct(TCoC).TheTCoCprovidestheguidelinesbywhichIHCLconducts
its business and also enacts the seven principles of the UNGC in the areas of human rights, labour standards and
anti-corruption
IHCL's SHE committee has Board level representation and is responsible for all key decisions related to upholding
thethreeprinciplesoftheUNGCintheareaofenvironmentmanagement
IHCL has processes in place to collect, collate and monitor performance data related to the implementation of the
tenprinciplesoftheUNGC
IHCL has mapped the contents of the Report to relevant parameters of the GRI G3.1 Guidelines. The information
provided and indicators addressed are aligned to the requirements of “A ” Application Level of the GRI G3.1
Guidelines.AdetailedGRIG3.1contentindexhasbeenincorporatedattheendofthisreport.
WHAT WAS INCLUDED IN THE SCOPE OF OUR ASSURANCE ENGAGEMENT?
WHICH ASSURANCE STANDARDS DID WE USE?
SPECIFIC LIMITATIONS TO OUR WORK INCLUDED THE FOLLOWING:
WHAT ARE OUR CONCLUSIONS?
•
•
•
•
I N D E P E N D E N T A S S U R A N C E S TAT E M E N T O N
I N D I A N H OT E L S C O M PA N Y L I M I T E D ' S 2 0 1 1 - 1 2 C O M M U N I C AT I O N O N P R O G R E S S

27
WHAT DID WE DO TO REACH OUR CONCLUSIONS?
RESPONSIBILITIES
•
•
•
We planned and performed our work to obtain all the evidence, information and explanations that we considered
necessary in relation to the above scope. Our work included the following procedures using a range of evidence-
gatheringactivitieswhicharefurtherexplainedbelow:
An evaluation of the existence and operation of the systems and methods used to collect, process and aggregate the
selected performance data presented in the Report. We also tested the reliability of underlying data and information
fortheselectedperformancedatawithinthescopeofourassuranceforthesitesvisited
A review of the draft Report to ensure there are no disclosures that are misrepresented or inconsistent with
ourfindings
Conductingvisitstodomestichotelsandconferencecallswithinternationalhotelsasfollows:
Agra TheGatewayHotel,FatehabadRoad
Bangalore TajWestEnd,TheGatewayHotel-ResidencyRoad,VivantabyTaj-MGRoad
Chennai TajClubHouse,TajCoromandel,VivantabyTaj Fisherman'sCove,VivantabyTaj-Connemara
Mumbai Corporate Office - IHCL, Corporate Office - Ginger, Taj Mahal Palace, Taj Lands End, TajSATS,
TajWellingtonMews,VivantabyTaj-President
NewDelhi-Ginger-VivekVihar,TajMahal,TajPalaceHotel,TajSATS,VivantabyTaj-Ambassador
Malaysia RebakIslandResort,Langkawi
Maldives VivantabyTaj-CoralReef
SouthAfrica TajCapeTown
USA CamptonPlace,SanFrancisco
The Management of IHCL is responsible for preparing the Report and the information and statements within it.
The Board is responsible for defining commitments with respect to performance and for establishing and
maintaining appropriate performance management and internal control systems from which reported information
isderived.
Our responsibility is to express our conclusions in relation to the above scope. We conducted our engagement with a
multi-disciplinaryteamincludingspecialistsinISAE3000,stakeholderengagement,auditingenvironmental,social
andfinancialinformationandwithexperienceinsimilarengagementsinthehospitalitysector.
This report is made solely to IHCL in accordance with the terms of our engagement. Our work has been undertaken so
that we might state to IHCL those matters we have been engaged to state in this report and for no other purpose. To the
fullest extent permitted by law, we do not accept or assume responsibility to anyone other than IHCL for our work, for
thisreport,orfortheconclusionswehavereached.
ArvindSharma 29thAugust,2012
Director
KPMG,India
SITE VISITS:
CONFERENCE CALLS:
-
-
- -
-
-
-
-
-

28
T H E G AT E W AY H O T E L G I R F O R E S T, S A S A N G I R
V I V A N TA B Y TA J - D A L V I E W, S R I N A G A R
N E W H O T E L S L A U N C H E D I N 2 0 1 1 - 1 2

29
V I V A N TA B Y TA J - S U R YA , C O I M B AT O R E V I V A N TA B Y TA J - B E G U M P E T, H Y D E R A B A D
V I V A N TA B Y TA J - B E K A L
V I V A N TA B Y TA J - Y E S H W A N T P U R , B A N G A L O R E
N E W H O T E L S L A U N C H E D I N 2 0 1 1 - 1 2

Indian Hotels Company Limited (IHCL) is a member of United
Nations Global Compact, a UN initiated network mobilizing
business and organisations for a sustainable world. This report
serves as our Communication on Progress on how we have fulfilled
our commitments to the ten principles of the United Nations
GlobalCompactintheyear2011-12.
We have also mapped this report to the
G3.1guidelines.
At The Indian Hotels Company,
Global Reporting Initiative
(GRI)
we nurture the culture of going
beyondthenumbers.
Our theme for this report is an attempt to reflect the very heart and
spirit of what makes the Taj; our rich legacy of business for a
purpose, our committed people, monumental structures, the fine
art of hospitality, our passion for transcending standards, our
pioneering strides in food and beverages and the intricate fabric of
whatmakesTajwhatitistodayandwhatitstrivestobe.
C O V E R T H E M E
R E G I S T E R E D O F F I C E :
The Indian Hotels Company Limited, Mandlik House,
Mandlik Road, Colaba, Mumbai 400 001.
Tel: +91 22 6639 5515, Fax: +91 22 2283 4922
www.tajhotels.com
We welcome feedback on our 2011-12
Communication on Progress. Please contact:
Mr. Vasant Ayyappan
Director - Corporate Sustainability
Tel: +91 22 66651000
Email: vasant.ayyappan@tajhotels.com

g c o n t e n t i n d e x3.1
A P P L I C A T I O N L E V E L A + A S S U R E D B Y K P M G
STANDARD DISCLOSURES PART I: Profile Disclosures
1. Strategy and Analysis
Profile
Disclosure Description Reported Cross-reference/Direct answer
1.1 Statement from the most senior decision-maker of the organization. Fully Page 2,3
1.2 Description of key impacts, risks, and opportunities. Fully PleasereferourAnnualReport2011-12forfurtherinformation(page14,26,27).Itcanbeaccessedhere:
http://www.tajhotels.com/About-Taj/Investor-Relations/pdf/IHCL-Annual-Report-2011-2012.pdf#zoom=100
2. Organizational Profile
2.1 Name of the organization. Fully Page 1
2.2 Primary brands, products, and/or services. Fully Page 4, 5
2.3 Operational structure of the organization, including main divisions, operating companies,
subsidiaries,andjointventures.
Fully Informationisavailableatourwebsiteat:
http://www.tajhotels.com/About-Taj/Investor-Relations/corporateinformation.html
2.4 Location of organization's headquarters. Fully Page 30
2.5 Number of countries where the organization operates, and names of countries with either major
operationsorthatarespecificallyrelevanttothesustainabilityissuescoveredinthereport.
Fully PleasereferourAnnualReport2011-12forfurtherinformation(page50).Itcanbeaccessedhere:
2.6 Natureofownershipandlegalform. Fully PleasereferourAnnualReport2011-12forfurtherinformation(page47).Itcanbeaccessedhere:
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/
beneficiaries).
2.8 Scaleofthereportingorganization. Fully Aspectsofscaleareaddressedinrelevantsectionsofthereport
2.9 Significant changes during the reporting period regarding size, structure,
orownership.
Fully PleasereferourAnnualReport2011-12forfurtherinformation(page2,4,5,11,12,15-18).Itcanbeaccessedhere:
2.10 Awardsreceivedinthereportingperiod. Fully PleasereferourAnnualReport2011-12forfurtherinformation(page33,34,35).Itcanbeaccessedhere:
Furtherinformationisalsoavailableatourwebsiteat:http://www.tajhotels.com/Press-Room/Awards.aspx
3. Report Parameters
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. Fully Page 1
3.2 Date of most recent previous report (if any). Fully Ourpreviousreportwaspublishedfortheyear2010-11.Itcanbeaccessedat:
http://www.tajhotels.com/About-Taj/Company-Information/8th-Corporate-Sustainability-Report.pdf
3.3 Reporting cycle (annual, biennial, etc.) Fully Reportingcycleisannual
3.4 Contact point for questions regarding the report or its contents. Fully Page 30
3.5 Process for defining report content. Fully PleasereferIHCLCorporateSustainabilityReport2010-11(pages30-31).Itcanbeaccesshere:
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures,
suppliers).SeeGRIBoundaryProtocolforfurtherguidance.
Fully Page 4, 5
3.7 State any specific limitations on the scope or boundary of the report (see completeness principle
forexplanationofscope).
Fully Specific limitations (if any) pertaining the performance indicators reported have been detailed in the individual
sections
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and
other entities that can significantly affect comparability from period to period and/or between
organizations.
Fully Page 4, 5
3.9 Data measurement techniques and the bases of calculations, including assumptions and
techniques underlying estimations applied to the compilation of the Indicators and other
information in the report. Explain any decisions not to apply, or to substantially diverge from, the
GRIIndicatorProtocols.
Fully Relevantexplanationshavebeenprovidedintheindividualsectionwherenecessary
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and
thereasonsforsuchre-statement(e.g.,mergers/acquisitions,changeofbaseyears/periods,nature
ofbusiness,measurementmethods).
Fully Re-statementsofinformation,ifany,havebeenreportedintherelevantsections
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement
methodsappliedinthereport.
Fully Hotels that have opened in 2011-12 in the Luxury, Safari, Vivanta, Gateway and Ginger brands have been included
inthereportscope.FurtherdetailsaboutthesameareavailableinourAnnualReportaccessiblehere(page15,16,17):
3.12 TableidentifyingthelocationoftheStandardDisclosuresinthereport. Fully Page 25
3.13 Policyandcurrentpracticewithregardtoseekingexternalassuranceforthereport. Fully Page 26, 27
Profile
Profile
4. Governance, Commitments and Engagement
4.1 Governance structure of the organization, including committees under the highest governance
bodyresponsibleforspecifictasks,suchassettingstrategyororganizationaloversight.
Fully PleasereferourAnnualReport2011-12forfurtherinformation(page36-39).Itcanbeaccessedhere:
Profile
4.2 IndicatewhethertheChairofthehighestgovernancebodyisalsoanexecutiveofficer. Fully Page 6
4.3 For organizations that have a unitary board structure, state the number and gender of members of
thehighestgovernancebodythatareindependentand/ornon-executivemembers.
Fully Page 6
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the
highestgovernancebody.
Fully PleasereferourAnnualReport2011-12forfurtherinformation(page38,39).Itcanbeaccessedhere:
4.5 Linkage between compensation for members of the highest governance body, senior managers,
and executives (including departure arrangements), and the organization's performance
(includingsocialandenvironmentalperformance).
4.6 Processesinplaceforthehighestgovernancebodytoensureconflictsofinterestareavoided. Fully Please refer our Annual Report 2011-12 for further information (page 43 - whistle blower policy). It can be
accessedhere:
4.7 Process for determining the composition, qualifications, and expertise of the members of
the highest governance body and its committees, including any consideration of gender and
otherindicatorsofdiversity.
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant
toeconomic,environmental,andsocialperformanceandthestatusoftheirimplementation.
Fully WearegovernedbytheTataCodeofConductinallourdealings.Thelinktothesameis:
http://www.tata.com/aboutus/articles/inside.aspx?artid=NyGNnLHkaAc=

4.9 Procedures of the highest governance body for overseeing the organization's identification and
managementofeconomic,environmental,andsocialperformance,includingrelevantrisksand
opportunities, and adherence or compliance with internationally agreed standards, codes of
conduct,andprinciples.
Informationisalsoavailableinour2010-11CorporateSustainabilityReport(page16).Itcanbeaccessedhere:
4.10 Processes for evaluating the highest governance body's own performance, particularly with
respecttoeconomic,environmental,andsocialperformance.
4.12 Externallydevelopedeconomic,environmental,andsocialcharters,principles,orotherinitiatives
towhichtheorganizationsubscribesorendorses.
Fully WesubscribetotheUnitedNationsGlobalCompact
4.13 Memberships in associations (such as industry associations) and/or national/international
advocacy organizations in which the organization: *Has positions in governance bodies;
* Participates in projects or committees; *Provides substantive funding beyond routine
membershipdues;or*Viewsmembershipasstrategic.
Fully Taj representatives hold positions in varied capacities across associations ranging from Travel & Tourism, Inter-
Country Associaitons, Chambers of Commerce & Industry, State associations, advertising societies, conventions
networksandsoon.FurtherdetailsareprovidedunderindicatorSO5
4.14 Listofstakeholdergroupsengagedbytheorganization. Fully PleasereferIHCLCorporateSustainabilityReport2010-11(page27-29).Itcanbeaccessedhere:
4.15 Basisforidentificationandselectionofstakeholderswithwhomtoengage. Fully PleasereferIHCLCorporateSustainabilityReport2010-11(page27-29).Itcanbeaccessedhere:
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by
stakeholdergroup.
Fully PleasereferIHCLCorporateSustainabilityReport2010-11(page27-29).Itcanbeaccessedhere:
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the
organizationhasrespondedtothosekeytopicsandconcerns,includingthroughitsreporting.
Fully PleasereferIHCLCorporateSustainabilityReport2010-11(page27-29).Itcanbeaccessedhere:
STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)
G3 DMA Description Reported Cross-reference/Direct answer
To be
reported in
DMA EC DisclosureonManagementApproachEC
Please refer IHCL Corporate Sustainability Report 2010-11 (page 27-29).
Itcanbeaccessedhere:
http://www.tajhotels.com/About-Taj/Company-Information/8th-
Corporate-Sustainability-Report.pdf
Aspects Economic performance
Market presence
Indirect economic impacts
DMA EN DisclosureonManagementApproachEN
Materials
Energy
Water
Bio-diversity
Emissions, effluents and waste
Products and services
Compliance
Transport
Overall
Page 10-15
DMA LA DisclosureonManagementApproachLA
Employment
Labor/management relations
Occupational health and safety
Training and education
Diversity and equal opportunity
Equal remuneration for women and men
Page 7-9
Aspects
Aspects
DMA HR DisclosureonManagementApproachHR
Investment and procurement practices
Non-discrimination
Freedom of association and collective bargaining
Child labor
Prevention of forced and compulsory labor
Security practices
Indigenous rights
Assessment
Remediation
Page 6-9
Aspects
DMA SO DisclosureonManagementApproachSO
Local communities
Corruption
Public policy
Anti-competitive behavior
Compliance
Page 16-23
Aspects
DMA PR DisclosureonManagementApproachPR
Customer health and safety
Product and service labelling
Marketing communications
Customer privacy
Compliance
Page 25
Aspects
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the
organization.
Fully Page 10-15
STANDARD DISCLOSURES PART III: Performance Indicators
Performance
Indicator Description Reported Cross-reference/Direct answer
To be
reported in
ECONOMIC PERFORMANCE
Economic
EC1 Directeconomicvaluegeneratedanddistributed,includingrevenues,operatingcosts,employee
compensation, donations and other community investments, retained earnings, and payments
tocapitalprovidersandgovernments.
http://www.tajhotels.com/About-Taj/Investor-Relations/pdf/IHCL-Annual-Report-2011-
2012.pdf#zoom=100
EC2 Financial implications and other risks and opportunities for the organization's activities due to
climatechange.
Fully Page10-15
EC3 Coverageoftheorganization'sdefinedbenefitplanobligations. Fully PleasereferourAnnualReport2011-12forfurtherinformation(page144,145).Itcanbeaccessedhere:
2012.pdf#zoom=100
EC4 Significantfinancialassistancereceivedfromgovernment. Fully Wehavenotreceivedanysignificantfinancialassistancefromthegovernment
MARKET PRESENCE
EC5 Range of ratios of standard entry level wage by gender compared to local minimum wage at
significantlocationsofoperation.
Fully We abide by all national regulations of wage payments and pay equal to or above minimum wage
requirementsatallour plants.Theentrylevelwageformalesandfemalesisequal
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations
ofoperation.
2012.pdf#zoom=100
EC7 Procedures for local hiring and proportion of senior management hired from
thelocalcommunityatsignificantlocationsofoperation.
Fully While we do not have a specific policy on local hiring, we do prefer to employ persons from the
communitiesinwhichweoperate
INDIRECT ECONOMIC IMPACTS
EC8 Development and impact of infrastructure investments and services provided primarily for
publicbenefitthroughcommercial,in-kind,orprobonoengagement.
Fully Page16-23
EC9 Understanding and describing significant indirect economic impacts, including the extent of
impacts.
Not

Environmental
EN1 Materialsusedbyweightorvolume. Fully Being a service industry, we do not have a final product that we produce. Hence, these indicators are not
applicabletous
EN2 Percentageofmaterialsusedthatarerecycledinputmaterials. Fully Being a service industry, we do not have a final product that we produce. Hence, these indicators are not
applicabletous
MATERIALS
ENERGY
EN3 Directenergyconsumptionbyprimaryenergysource. Fully Page11
EN4 Indirectenergyconsumptionbyprimarysource. Fully Page12
EN5 Energysavedduetoconservationandefficiencyimprovements. Fully Page13
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and
reductionsinenergyrequirementsasaresultoftheseinitiatives.
Fully Weareaserviceindustryandhence,thisindicatorisnotapplicabletous
EN7 Initiativestoreduceindirectenergyconsumptionandreductionsachieved. Fully Page13
WATER
EN8 Totalwaterwithdrawalbysource. Fully Page14
EN9 Watersourcessignificantlyaffectedbywithdrawalofwater. Fully Nowatersourcesaresignificantlyaffectedbyourwithdrawals
EN10 Percentageandtotalvolumeofwaterrecycledandreused. Fully 791628KLofwaterwasrecycledintheyear
BIO-DIVERSITY
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of
highbio-diversityvalueoutsideprotectedareas.
Fully Fewofourhotelsareadjacenttoareasofhighbio-diversityvalue.Weareestablishingsystemstomonitor
ourimpactsandintendtoreportonthesameinthe2013-14report
EN12 Description of significant impacts of activities, products, and services on bio-diversity in
protectedareasandareasofhighbio-diversityvalueoutsideprotectedareas.
Fully Few of our hotels are adjacent to areas of high bio-diversity value. We are establising systems to monitor
our impacts and intend to report on the same in the 2013-14 report. Details of some initiatives taken
havebeenmentionedinourpreviousreportaccessibleat(page61):
http://www.tajhotels.com/About-Taj/Company-Information/8th-Corporate-Sustainability-
Report.pdf
EN13 Habitatsprotectedorrestored. Not
EN14 Strategies,currentactions,andfutureplansformanagingimpactsonbio-diversity. Partially Whilewedonothaveaspecificpolicyforbio-diversity,wedoundertakeinitiativestopromotethesame
at all our locations of operations. Details of these initiatives have been mentioned in our previous
reportaccessibleat(page61):
http://www.tajhotels.com/About-Taj/Company-Information/8th-Corporate-Sustainability-
Report.pdf
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas
affectedbyoperations,bylevelofextinctionrisk.
Not
EMISSIONS, EFFLUENTS AND WASTE
EN16 Totaldirectandindirectgreenhousegasemissionsbyweight. Fully Page12
EN17 Otherrelevantindirectgreenhousegasemissionsbyweight. Fully We are enhancing our capacities to monitor other relevant GHG emissions. Other scope 3 GHG
emissionsarenotreportedfor2011-12
EN18 Initiativestoreducegreenhousegasemissionsandreductionsachieved. Fully Page13
EN19 Emissionsofozone-depletingsubstancesbyweight. Fully Weused392kgsofODSintheyearforHVACpurposes
EN20 Nox,SOx,andothersignificantairemissionsbytypeandweight. Fully Page12
EN21 Totalwaterdischargebyqualityanddestination. Fully Page14
EN22 Totalweightofwastebytypeanddisposalmethod. Fully Page15
EN23 Totalnumberandvolumeofsignificantspills. Fully There were no significant spills (spills greater than 159 litres-one barrel in a single occurrence of an
incident)asaresultofouroperationsinthereportingperiod
EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the
terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste
shippedinternationally.
Fully We do not import or export any waste deemed hazardous under the terms of the Basel Convention Annex
I,II,III,andVIII
EN25 Identity, size, protected status, and bio-diversity value of water bodies and related habitats
significantlyaffectedbythereportingorganization'sdischargesofwaterandrunoff.
Fully Nowaterbodyorhabitatissignificantlyaffectedbyourwaterdischargeorrunoff
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact
mitigation.
Fully Page10-15
EN27 Percentageofproductssoldandtheirpackagingmaterialsthatarereclaimedbycategory. Fully Weareaserviceindustryandhence,thisindicatorisnotapplicabletous
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-
compliancewithenvironmentallawsandregulations.
Fully There were no monetary or non-monetary sanctions levied on us in the reporting year for any non-
compliancewithlawsandregulations
COMPLIANCE
PRODUCTS AND SERVICES
Performance
To be
reported in
EN29 Significant environmental impacts of transporting products and other goods and materials used
fortheorganization'soperations,andtransportingmembersoftheworkforce.
Not The most significant environmental impact of transporting products and materials, and members of the
workforce is the associated air emissions. We are enhancing our capacities to capture this data and will
reportonthesameinthefuture
TRANSPORT
EMPLOYMENT
LA1 Total workforce by employment type, employment contract, and region, broken down
bygender.
Fully Page7
OVERALL
EN30 Totalenvironmentalprotectionexpendituresandinvestmentsbytype. Fully Thisyear,wespentINR90.97milliononenvironmentprotection
Social: Labor Practices and Decent Work
LA2 Total number and rate of new employee hires and employee turnover by age group, gender, and
region.
Fully Page8
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time
employees,bymajoroperations.
2012.pdf#zoom=100
LA15 Returntoworkandretentionratesafterparentalleave,bygender. Partially In 2010-11, 340 employees availed parental leave of which 279 returned to
work,and143continuetoworkinourorganization
LABOUR/MANAGEMENT RELATIONS
LA4 Percentageofemployeescoveredbycollectivebargainingagreements. Fully 100%ofournon-managementemployeeshavethefreedomofcollectivebargaining
LA5 Minimum notice period(s) regarding significant operational changes, including whether it is
specifiedincollectiveagreements.
Fully We abide by the Industrial Disputes Act, 1947 regarding notice period to be given before any
operationalchange
OCCUPATIONAL HEALTH AND SAFETY
LA6 Percentage of total workforce represented in formal joint management-worker health and safety
committeesthathelpmonitorandadviseonoccupationalhealthandsafetyprograms.
Not
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related
fatalitiesbyregionandbygender.
Fully Page9
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist
workforcemembers,theirfamilies,orcommunitymembersregardingseriousdiseases.
Fully Page9
LA9 Healthandsafetytopicscoveredinformalagreementswithtradeunions. Not
Performance
To be
reported in

TRAINING AND EDUCATION
LA10 Averagehoursoftrainingperyearperemployeebygender,andbyemployeecategory. Fully Page8
LA11 Programs for skills management and lifelong learning that support the continued employability
ofemployeesandassisttheminmanagingcareerendings.
Not
LA12 Percentage of employees receiving regular performance and career development reviews, by
gender.
Fully All employees on payroll undergo annual appraisals and career development reviews as per their
definedjobdescriptionsandKeyResultAreasassociatedwiththem
DIVERSITY AND EQUAL OPPORTUNITY
LA13 Fully PleasereferourAnnualReport2011-12forfurtherinformation(page2).Itcanbeaccessedhere:
2012.pdf#zoom=100
EQUAL REMUNERATION FOR WOMEN AND MEN
LA14 Ratio of basic salary and remuneration of women to men by employee category, by significant
locationsofoperation.
Fully Everythingelsebeingequal,theratioofbasicsalaryofmentowomenis1:1
Social: Human Rights
INVESTMENT AND PROCUREMENT PRACTICES
HR1 Percentage and total number of significant investment agreements and contracts that include
clausesincorporatinghumanrightsconcerns,orthathaveundergonehumanrightsscreening.
Fully All our investment agreements and contracts mandate adherence to the TCoC, which includes human
rightsclauses
HR2 Percentage of significant suppliers, contractors and other business partners that have undergone
humanrightsscreening,andactionstaken.
Fully While none of our operations have been screened for human rights assessments, all our hotels and
suppliersaremandatedtofollowtheTCoCwhichincludesclausesonhumanrights
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights
thatarerelevanttooperations,includingthepercentageofemployeestrained.
Fully Page9
NON-DISCRIMINATION
HR4 Totalnumberofincidentsofdiscriminationandcorrectiveactionstaken. Fully TataCodeofConductgovernsthecaptureandaddressalofconcernsinthisarea.Allvalidconcernsare
assessedandclosedinstipulatedtimeframes.Atotalof33concernswereraisedandclosedin2011-12
FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING
HR5 Operations and significant suppliers identified in which the right to exercise freedom of
association and collective bargaining may be violated or at significant risk, and actions taken to
supporttheserights.
Fully Allofouroperationsprovidethefreedomofcollectivebargainingtoournonmanagementemployees
CHILD LABOR
HR6 Operations and significant suppliers identified as having significant risk for incidents of child
labor,andmeasurestakentocontributetotheeffectiveabolitionofchildlabor.
Fully All our hotels prohibit the employment of child labour and forced labour. All employees, including
contractemployees,arescreenedtoensurethatnochildisemployedinourpremises
FORCED AND COMPULSORY LABOUR
HR7 Operations and significant suppliers identified as having significant risk for incidents of forced
or compulsory labor, and measures to contribute to the elimination of all forms of forced or
compulsorylabor.
Fully All our hotels prohibit the employment of child labour and forced labour. All employees, including
contractemployees,arescreenedtoensurethatnoforcedlabourisemployedinourpremises
SECURITY PRACTICES
HR8 Percentage of security personnel trained in the organization's policies or procedures
concerningaspectsofhumanrightsthatarerelevanttooperations.
Not
INDIGENOUS RIGHTS
HR9 Totalnumberofincidentsofviolationsinvolvingrightsofindigenouspeopleandactionstaken. Not
ASSESSMENT
HR10 Percentage and total number of operations that have been subject to human rights reviews
and/orimpactassessments.
Fully All of our operations are subject to reviews to ensure adherence to TCoC, which includes clauses on
humanrights
REMEDIATION
HR11 Number of grievances related to human rights filed, addressed and resolved through formal
grievancemechanisms.
Fully Therewerenocasesfiledrelatedtohumanrightsviolationsthisyear
Performance
To be
reported in
Composition of governance bodies and breakdown of employees per employee category
accordingtogender,agegroup,minoritygroupmembership,andotherindicatorsofdiversity.
Social: Society
Performance
To be
reported in
LOCAL COMMUNITIES
SO1 Percentage of operations with implemented local community engagement, impact assessments,
anddevelopmentprograms.
Fully All of our hotels, except the properties set up in 2011-12,have implemented local community
engagements. The new properties are in the process of establishing community engagement programs
andwillbereportingonthesameinthenextfinancialyear.
SO9 Operationswithsignificantpotentialoractualnegativeimpactsonlocalcommunities. Fully During our community engagement programs and assessments, we have not witnessed any negative
impactsonthecommunityduetoourpresenceinthearea
SO10 Prevention and mitigation measures implemented in operations with significant potential or
actualnegativeimpactsonlocalcommunities.
Fully Notapplicable
CORRUPTION
SO2 Percentageandtotalnumberofbusinessunitsanalyzedforrisksrelatedtocorruption. Fully 100% of our business units are analysed for risks related to corruption as per our corporate
governancenorms
SO3 Percentageofemployeestrainedinorganization'santi-corruptionpoliciesandprocedures. Fully AllouremployeesaretrainedontheTCoC,whichincludesclausesonanti-corruption
SO4 Actionstakeninresponsetoincidentsofcorruption. Fully Actions are taken in response to corruption as per the Tata Code of Conduct. There have been no
incidentsofcorruptionthisyear.
PUBLIC POLICY
SO5 Public policy positions and participation in public policy development and
lobbying.
Fully Wecontributetopolicydevelopmentthroughvariousbodiesofwhichwearemembers:
•IndianMerchantsChamber
•BombayChamberofCommerceandIndustry
•CII
•TheIndianSocietyofAdvertisers
•AllIndiaAssociationofIndustries
andmanymore.
SO6 Total value of financial and in-kind contributions to political parties,
politicians,andrelatedinstitutionsbycountry.
Fully Wehavenotmadeanyfinancialcontributiontoanypoliticalpartyorpolitician
ANTI-COMPETITIVE BEHAVIOR
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and
monopolypracticesandtheiroutcomes.
Fully There have been no legal actions against us for anti-competitive behaviour, anti-trust, and monopoly
practices
COMPLIANCE
SO8 Monetary value of significant fines and total number of non-monetary
sanctionsfornon-compliancewithlawsandregulations.
Fully There were no fines imposed on us for any non compliance with laws and regulations in the reporting
period

CUSTOMER HEALTH AND SAFETY
Social: Product Responsibility
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for
improvement, and percentage of significant products and services categories subject to such
procedures.
Partially Considering that we are in the hospitality industry, we continuously monitor the safety and air quality
of our hotels to ensure the safety of our guests and employees. All our hotels conform to indoor air
qualitystandardsasrequiredbythelaw.
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning
healthandsafetyimpactsofproductsandservicesduringtheirlifecycle,bytypeofoutcomes.
Fully There have been no incidents of non-compliance with regulations and voluntary codes concerning
healthandsafetyimpactsofproductsduringtheirlifecycle
PRODUCT AND SERVICE LABELLING
PR3 Type of product and service information required by procedures, and percentage of significant
productsandservicessubjecttosuchinformationrequirements.
Fully Wefollowalllawsofthelandregardingserviceinformationrequired
productandserviceinformationandlabeling,bytypeofoutcomes.
productandserviceinformationandlabelling
PR5 Practices related to customer satisfaction, including results of surveys measuring customer
satisfaction.
Not
MARKETING COMMUNICATIONS
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing
communications,includingadvertising,promotion,andsponsorship.
Fully We adhere to all laws, including those related to marketing, communications and advertising, as
defined by Advertising Standards Council of India. The TCoC governs our advertising and
marketingcommunications,andensuresourcompliancetoallrelatedlaws
marketing communications, including advertising, promotion, and sponsorship by type
ofoutcomes.
marketingcommunications,includingadvertising,promotion,andsponsorship
CUSTOMER PRIVACY
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of
customerdata.
Not
COMPLIANCE
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning
theprovisionanduseofproductsandservices.
Fully Therehavebeennofinesimposedonusfornoncompliancewithlawsregardinguseofourproducts
Performance
To be
reported in

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