This data shows the positive and negative social impacts of business.

1. 1
Environmental Impacts
Positive impacts
• It sometimes educates the public about the local environment and the importance of protecting
the environment, e.g. the Great Barrier Reef.
• The tourism and hospitality industries often create employment and business opportunities in an
area, contributing to the local economy.
• Hospitality and tourism buildings and venues are being designed and/or redesigned so that their
impact on the environment is reduced and they merge in with the local environment better.
• Many enterprises are now employing more sustainable practices in order to promote a green
image that appeals to consumers, e.g. using organic products, recycling, using less toxic
chemicals and using more energy and water efficient fittings.
Negative impacts
• The presence of buildings and tourists may destroy the local environment and habitat of native
animals.
• The hospitality industry contributes to waste issues, e.g. food scraps, oil and chemical disposal.
• Many hospitality venues are noisy.
• The hospitality and tourism industries consume a lot of energy and water, e.g. electricity for air
conditioning, refrigeration
Social Impact
Positive Impact:
• To boost tourism huge money is invested to preserve the local heritage
• to improve infrastructure and to provide better local facilities which in turn creates better
education
• better leisure facilities
• organizing frequent social events and thus a better lifestyle for the locale people. They interact
with the tourists, mix with people from diverse backgrounds which creates a cosmopolitan culture
in the region.
• Due to the demand for better services, varied employment opportunities are created within the
region and therefore people do not feel the need to migrate to other cities to earn their living.

2. 2
Negative Impact:
• Due to the heavy traffic in the region, the infrastructure may not be able to cope up the increased
rush thus leading to overcrowding, poor sanitation which may further lead to diseases both to the
tourists as well as local people.
• The intrusion of outsiders in the area may disturb the local culture and create unrest among the
people.
• The local people may copy the lifestyles of tourists through the demonstration effect and the
result could be loss of native customs and traditions.
• Some people may enter into criminal activities to fetch easy money from tourists which leads to
increased crime and anti-social activities and loss of moral and religious values.
CASE STUDIES
Case Study 1: Marriott
Guided by the United Nations’ Sustainable Development Goals, Marriott created Serve
360 to guide the company’s commitment and deliver positive results through four priority
areas or “coordinates”:
– Nurture Our World – Advancing the resiliency and development of our communities.
– Sustain Responsible Operations – Reducing the company’s environmental impacts, sourcing
responsibly and building and operating sustainable hotels.
– Empower Through Opportunity – Helping people prepare for jobs in the hospitality industry.
– Welcome All & Advance Human Rights – Creating a safe and welcoming world for associates and
travellers alike.
Marriott’s new goals are being woven into the company across continents, from its global
development organizations to its global supply chain networks. Some of the company’s
commitments by 2025 include:
– Reduce water by 15%, carbon by 30%, waste by 45% and food waste by 50%
– Contribute 15 million associate volunteer hours, 25% of which will be skills-based, to capitalize on
personal talents and core business skills

3. 3
– Train 100% of associates to know the signs of human trafficking
– Embed human rights criteria in recruitment and sourcing policies
Implementation:
JW Marriott New Delhi Aerocity Paves the Way to Sustainability with an A.I. aided Water Treatment
Plant, the First in India
JW Marriott New Delhi Aerocity has initiated its path to sustainability by going 'plastic-free' with its
flag-ship water treatment and purification plant that is programmed on Artificial-Intelligence
technology, the first in the country.
The crux of this initiative is to replace all plastic water bottles from the hotel with re-usable glass water
bottles, bottled with treated water that is optimally alkaline and mineralized.
With approximately 17,00,000 plastic bottles used on-premises last year, the Engineering team, headed
by Rahul Sisodia, Director of Engineering galvanized this project for a sustainable solution.
The treatment plant provides water with added minerals like calcium, potassium, silica, magnesium, and
bicarbonate, making it much healthier than regular water.
With the size and scale of JW Marriott New Delhi Aerocity, it is a unique opportunity to address a global
responsibility, guided by Marriott International's 2025 Sustainability and Social Impact Goals; it is a
commitment to reduce waste to landfills by 45 per cent.
Thus, it can be inferred that the companies in hospitality industry are taking initiatives for both
environmental protection and social welfare and development of the local area.
Case Study 2: Environmental Management at Small Hotels
A Case study at Bastedalen Herrgård, Sweden Xin Hu
Summary
A hotel stands for comfort and a high stand of living. This could mean a high per capita consumption of
energy, water and other resource, as well as creating a large amount of waste and pollution due to the
necessity of having a high standard of hygiene and a high turnover of guests.

4. 4
This thesis is about the hotel environmental management. After surveys of hotels and interviews with
hotel managers as to their environmental management, a case study of a small hotel was carried out,
namely the Bastedalen Herrgård and Kina Park.
The case Bastedalen Herrgård told us that its guests have expressed some requirement to hotel
environmental management given the fact that the answer rate was very low. When the guests were
asked to provide answers to environmental questions, the dominant answers were positive. But these
answers are not necessarily leading to the positive behavior. This implies that more in-depth study
towards customer’s environmental behavior is needed.
It was true in Bastedalen that the hotels owner is playing an important role in the process toward better
environmental management and will decide whether or not to do this and in which direction. It was also
true that the hotel owner in this case had not enough resources to follow the example of big hotels. A
micro-hotel and other SMEs were obviously in need of financial and technical support to be “greener”.
They are also short of relevant information and knowledge.
Case Study 3: Hilton Expands Food Donation Initiative to Nearly 300
Hotels in Time for the Holidays
As the holiday season approaches, Hilton (NYSE: HLT) is announcing the expansion of its innovative
food donation initiative to all of its managed hotels across the United States and Canada, representing
one of the largest hotel food donation programs to date. The company expects to donate nearly 100 tons
of food over the next year — enough to feed more than 160,000 people — while also diverting millions
of pounds of food waste from landfills.
Hilton included an ambitious commitment to reduce its food waste by 50% by 2030 as part of the
company's Travel with Purpose 2030 Goals to cut its environmental footprint in half. Working with its
environmental partner, World Wildlife Fund (WWF), Hilton undertook pilots at 50 hotels around the
world to better understand food waste reduction challenges and opportunities in the hospitality industry.
The pilots resulted in a number of innovations in Hilton hotels, from "no-waste" catering menus to
thoughtfully designed buffet presentations.

5. 5
Case Study 4: MGM Resorts Announces Bold Vision for Social Impact
and Sustainability
MGM Resorts International today announced an evolved vision for social impact and sustainability
including setting goals to bolster diversity and inclusion, donate millions of meals and continue offering
scholarship and educational opportunities for employees and their families. Through a commitment to
be "Focused on What Matters: Embracing Humanity and Protecting the Planet," MGM Resorts is
committing to creating a more sustainable future, while striving to make a bigger difference in the lives
of its employees, guests and in the communities where the Company operates.
MGM Resorts set concrete goals within four priority areas, guided by the Company's commitment to the
UN Sustainable Development Goals. They are:
Fostering Diversity & Inclusion: MGM Resorts is committed to developing and enhancing talent
management systems that ensure equal access to employment and career growth opportunities for all.
Through education and training, the Company creates welcoming, inclusive environments where diverse
ideas and perspectives lead to innovative and creative solutions to drive business growth and expand
Company goodwill around the world.
Investing in Community: In collaboration with the public sector, policy makers, educators and
nonprofit organizations, MGM Resorts strives to expand pathways to economic security for its
workforce. By enhancing the social and cultural fabric in the communities where we operate, the
Company is working to elevate the quality of life for everyone in our communities.
Caring for One Another: Through volunteerism, employee giving and Company philanthropy, MGM
Resorts instills philanthropic commitment and pride in employees that drives positive social impact in
their communities. With a focus on core initiatives of hunger relief, public education, workforce
development, diversity, environmental sustainability, and health & wellness MGM Resorts supports our
host communities' unique challenges.
Protecting the Planet: At MGM Resorts, we believe that environmental leadership is critical to ensuring
the long-term viability of corporations - and our planet. We are committed to being a global advocate in
accelerating the fight against climate change. Through sustainable design and construction, we will build
with tomorrow in mind and through our responsible operations we aim to reduce our negative
environmental impacts.

6. 6
Case 5: Ombria Resort wins prestigious sustainability award
Viceroy Residences at Ombria Resort has been recognized for its commitment to the
environment, winning Best Sustainable Residential Development, Portugal at the
European Property Awards…
• Ombria Resort has a deep commitment to pioneering sustainable tourism; incorporating
environmental, economic and socio-cultural values into innovative, everyday actions that will
ensure the natural and cultural surroundings live on for future generations.
• Bioclimatic architecture, both innovative and traditional, allows for energy to be conserved
wherever possible, with heat gained or lost through materials with low heat transference
coefficients and age-old design tricks to protect from the sun.
• Adopting and implementing sustainable trade practices and supporting local suppliers with many
building materials such as stones, tiles, plasters and insulation materials sourced regionally and
nationally, vastly reduces Ombria Resort’s carbon footprint. The overall aim is to become a
member of the community and actively contribute to the preservation of local traditions,
generating new jobs and business opportunities.
• Activities at Ombria Resort will include an area for organic farming, honey harvesting facilities,
astronomical observatory, paths for nature walks, mountain biking, and other sports facilities.