Ileana Muhlach Sanchez is a bilingual case manager seeking a position that utilizes her communication, leadership, and customer service skills. She has a Master's degree in Forensic Psychology and experience in various roles including case management, paralegal work, administrative assistance, and event coordination. Her background demonstrates strong organizational abilities and a commitment to assisting vulnerable communities.

1. ILEANA V. MUHLACH SANCHEZ
7904 Bethlehem Rd., Manassas,VA 20109 ile.muhlach@gmail.com cel: 787-513-34161
Bilingual case manager, with proven communications, people and leadership skills. Committed to service, reliable
and goal oriented. Welcomes the challenge of work opportunities that will provide contact with members of the
community in need of assistance, office related work and customer service, aswell as government and policy
making.
EDUCATION
WALDEN UNIVERSITY- Forensic Psychology,MS March 2015 – August 2016
DUQUESNE UNIVERSITY- Paralegal Certificate June - August 2013
PENN STATE UNIVERSITY (Beaver Campus) - Psychology, BA 2011- 2013 / Dean’s list
UNIVERSITY OF PUERTO RICO (Mayaguez Campus) 2007- 2011
ACADEMIA DEL PERPETUO SOCORRO (High School) Graduated 2007
WORK EXPERIENCE
COMPREHENSIVE HEALTH SERVICES, INC. July 2016- Present
Case Manager
Accomplishments: In-training Lead Case Manager. Part of the pilot program in remote case management, working with
Unaccompanied Children (UCs) in HHS/ORR custody. Job responsibilities consist of assisting in the reunification process of
UCs with their families throughout the United States. Population ranges from the ages of 13 years old to 17 years old; shelter
works with both boys and girls. The reunification process consists ofidentifying potential sponsors and assisting themwith
understanding the legal process and needs of these children. With the children, the process entails of initiating contact with the
child and making sure all of his/herneeds are being met while at the shelter. Success is seen through swift and timely release of
UCs to their Sponsors.
GRECO & GRECO, P.C. November 2015- July 2016
Legal Assistant/Paralegal
Accomplishments: In charge of administrative responsibilities such as answering phone and transferring calls, filing of cases with
confidential information, initial contact with potential clients, and ascertain things ran smoothly. In charge of communications
with Hispanic clients, especially those who need translating in order to communicate with the attorney. Support lawyers in legal
research, transcribing, and following up with other parties to gather all information needed for cases such as those securities cases
against UBS Financial Services.
VIRGINIA TOP FLOORS/ BUFF & COAT- FAIRFAX September 2013- Present
Administrative Assistant
Accomplishments: Researched the Internet to identify real estate offices within the marketing route. Generated initial phone
calls to the offices and confirmed with broker agents if they accepted promotional material. Independently created an Excel
spreadsheet including a list of real estate offices that accepted promotional material. As a result, the company used the list to
distribute promotional materials to realtors working with potential clients. Conduct initial client qualification process and
scheduling of sales appointments.
CASIANO INTERNATIONAL December 2014 – January 2015
Event Coordinator and Marketing Assistant
Accomplishments: Responsible for the coordination of backstage logistics at the Marco Antonio Solis concert. For example
ensured that performer’s staff followed policies and procedures in accordance with establishment agreements, maintained
backstage area in order, and ensured area was properly secured. Responsible for event promotion via Facebook.
1 Puerto Rico number. If calls cannot be made to long-distance numbers, text 703-537-9699

2. Ileana Muhlach 2
FIGUEROA & MORGADE LAW OFFICE March 2014 – April 2014
Paralegal
Accomplishments: In-training paralegal in bankruptcy law. Supported lawyer in legal research, transcribing, and othertasks
needed to prepare cases such as the bankruptcy case for a known commercial mortgage bank in Puerto Rico.
BATH & BODY WORKS October 2013- December 2013
Sales Associate
Accomplishments: Responsible for customer service, floor sales and stocking merchandise. Provided support during Holiday
Seasons as needed and was the go-to associate for Spanish speaking clients.
PENN STATE UNIVERSITY- BEAVER CAMPUS August 2011- May 2013
Spanish Tutor
Accomplishments: Dedicated and motivated Spanish speaking tutorassisting 5 to 8 students 10 hours a week. Student’s grades
improved from an average of “D-C” to “B-A”.
Student Activities/Student Affairs Assistant
Accomplishments: Organized most student activities for the university. Aided supervisorin making sure activities ran smoothly
and directed other students to ensure everyone followed directions. Filled out required forms and made certain everything was
turned in a timely manner to conduct activities in an orderly fashion. Created marketing flyers used for promotion of monthly
activities on campus. Also in charge of data entry and filing pertaining to confidential information of students,scheduling
meetings for students with resident coordinators and otherstaff.
Research Assistant - Internship August 2012 - May 2013
Accomplishments: Internship as a psychology research assistant working on supervisor’s research study. Proposal of an original
study,the actual research procedure, and presentation in Research Fair was a requirement. Research was done on bilingualism
and cognitive perception.
BALTASAR CORRADA DEL RIO INTERNSHIP June - July 2010
Accomplishments: Internship at the Department of State of Puerto Rico. Responsible for the receiving and distributions of
Department of State forms such as passports,examination board forms and others to their respective offices. Met with the
Secretary of State and otherpublic officials as required.
EXTRACURRICULAR ACTIVITIES
VIVENCIAS VIVE PUERTO RICO 2014-2015
Accomplishments: Workshop designed for the personal and professional development. Participated as a Staff member four
times, one of them as captain/leader with the responsibilities of interacting with participants in order to help them achieve their
goals.
PSYCHOLOGY CLUB- CO PRESIDENT 2012-2013
Accomplishments: Responsible for the development of educational activities for student on different areas of psychology.
Organized community/voluntary work and fundraising for soldiers’ gift program overseas student participation.
CAMPUS ACTIVITY TEAM- PRESIDENT 2012-2013
Accomplishments: Responsible for the coordination between the different university clubs in order to create campus activities for
students,faculty,staff, and alumni. Worked hand-in-hand with the staff in the Student Activities Office.
SKILLS
Proficient in Microsoft Office Suite (Word, Excel,
PowerPoint, Publisher)
Group leader and work well with others
Databases:Westlaw, Lexis Nexis, ProQuest, PsychINFO
Experienced in both PC & MAC platforms
LANGUAGES
Fully Bilingual English/Spanish