1. Deborah A. Lay
deborahlay2011@gmail.com
Summary
Business Administrator with diverse experience in Inside Sales, Real Estate, Insurance, Property Management,
Human Resources, and Customer Service
Experience
Full Time Student October 2013-September 2014
American Intercontinental University
Community Co-Manager February 2013- October 2013
Holiday Retirement –Rancho Cucamonga, CA
Managed all daily aspects of the Business and Leasing Department functions, ie. payroll, AP/AR, marketing
strategies, lead generation tasks, and property management activities.
Co-managed all aspects of the Resident Relations Department along with Enrichment Coordinator
Coordinated special events, activities; internal and external marketing twice a month and for holidays
Tax Office Coordinator January 2012- July 2012
(Temporary position while a full time student)
Affordable Tax/Insurance Solutions - Madison, MS
Created Excel spreadsheets with daily tax activities
Utilized AS400 database software to update client information
Administrative Assistant April 2011-June 2011
(Temporary position while a full time student)
Mark S. Bounds Realty - Madison, MS
Maintain owner daily activities and schedule in Outlook
Maintained Constant Contact database and produces reports for staff
Represented office at real estate functions with owner
Responsible for Accounts Payable as well as Collections from commercial rental properties
Office Technician July 2009-September 2010
State of California - CDCR RJ Donovan - San Diego, CA
Maintained all forms and tracking systems in the operation of four dental clinics
Provided administrative and management support as needed for individual dental clinics
Coordinated, monitored, tracked and dispersed dental patients appointments, conducted daily meeting with
the Dental Supervisor. Maintained confidentiality while handling patient intake and outtake paperwork
provided for inmate assignments.
Senior Collections Representative (Large Accounts) December 2006-July 2009
ARS National Services - San Diego, CA
Managed portfolio of charged-off accounts for Visa, American Express, and variety of Department Stores.
Obtained the best possible payment arrangements in the most professional and effective manner
Performed all tasks in a high volume call center working a variety of shifts.

2. Licensed Insurance Representative(1998-2008)
California Property & Casualty Insurance
Education
Bachelors of Business Management w/Minor in Human Resources
American InterContinental University- Online Schaumburg, IL. Expected Graduation: Early 2017