1. 5581 Wells Avenue
Saint Louis, MO 63112
314-495-4640
Andrea.Bowdry@gmail.com
ANDREA M. BOWDRY
OBJECTIVE Seeking to use experience and communication skills for a company in the Insurance and
Financial services industry to resolve, enhance and transform the face of customer
interaction.
PROFESSIONAL
ACHIEVEMENTS
ACCOUNT TECHNICAIN
1. Using underwriting materials, accurately and efficiently populate IT system(s) with
new, renewal business both national and international (IIP). (*ex. Coverage, premium,
reinsurance and accumulation data).
2. Accurate and timely population of various spreadsheet databases
3. Book, Invoke, chase and reconcile premiums exploiting underwriting file and system
entries, liaise with brokers and/or Underwriters to expedite premium payment.
4. Assist underwriting in proactively contributing to Client focus, including attendance at
broker/ client meetings and effective participation to Client Relationship Management
forums.
5. Issue policy documentation to broker (or client), co-insurers, captives and reinsurers,
in a timely and accurate manner.
6. Underwriting. Accounts / Credit Control, Reinsurance Accounts and Brokers, attending
relevant meetings as the Insurance Operations representative, as required.
7. Support SOX and compliance processes and procedures, ensuring good, corporate
governance.
SUPPORT SERVICE REPRESENTATIVE
1. Policy assembly support for new business, renewals, endorsements and audits by line
of business
2. Input new business, renewals, endorsements and cancellations
3. Cleared and posted all new business and line of business submissions in the
appropriate system
4. Assisted in testing and deployment of new processes and applications
CUSTOMER SERVICE REPRESENTATIVE
1. Issue new business and renewal policies
2. Endorsement processing.
3. Cancellation/rewrites & reinstatements
4. Premium Account Information Requests (PAIRS)
5. Premium audit adjustments
6. Customer inquiries and problem resolution

2. Page | 2 Andrea M. Bowdry
SKILLS  Able to prioritize competing demands while demonstrating a high competency.
 Demonstrates the ability to develop working relationships with leadership and
business partners. Collaborates across departments cultivating business relationships
 Policy administration experience in an underwriting support function handling the
processing of International Insurance Programs.
 Excellent knowledge of MS Office applications and experience of mainframe
administration
 Excellent verbal and written communication and interpersonal skills
 Excellent time management skills and experience in scheduling tasks in accordance
with daily review of priorities. Strong organization and time management skills.
 Knowledge of Insurance terms. Ability to understand (written and verbal) recurrent
phrases / vocabulary used by Insurance Industry.
WORK HISTORY ALLIANZ GLOBAL & SPECIALTY CORPORATE RISKS O'FALLON, MO
November 2010 – Present
Account Technician - Provide an effective and efficient administration and processing
service to underwriting, accounts, claims, credit control and brokers/clients. This
includes review and analysis of underwriting materials; data collection, population of
various bespoke IT stems / databases; processing of new and renewed business;
booking, invoicing, chasing and reconciling premiums: handling of accounts and credit
control queries; timely and accurate issuance of contractual documentation;
implementation and management of moderately complex International Insurance
Programs.
FIREMAN'S FUND INSURANCE COMPANY EARTH CITY, MO.
January 2007 – November 2010
Support Service Representative - Contributed to the organization critical information
by utilizing databases and word processing applications.
CONCENTRA MEDICAL CENTER ST. LOUIS, MO.
November 2002- January 2007
 Customer Service - Proactively manage daily, weekly and monthly workflow to ensure
key performance indicators and service standards are met. Collaborate with doctor
offices for reporting records. Ask/escalate appropriate questions for clients.
EDUCATION PIMA COMMUNITY COLLEGE TUCSON AZ 1995- 1998
Associate Degree – General Business Studies
REFERENCES Janet Thomas
Primerica Financial Services – Regional Leader
1001 Boardwalk Springs Place, O’Fallon, MO 63368 - Office number - 636-695-4180
Mathew Casper
MasterCard – Department Supervisor
MasterCard Blvd. O’Fallon, MO 63368 – Cell Phone number – 314-503-8581