1. Isaiah H. Mayrant
178 Court Street (973) 643-5214 Home (973) 710-2542 Cell
Newark, NJ 07103 Imayrant@aol.com
Summary
Specializing in integrating IT solutions for business data analysis with emphasis upon procurement, budgeting
and accounting functions in a training, call center help desk, and management consulting capacity at varying
stages of the project life cycle.
Management of Information Technology Systems
11/12-Present Pyramid Consulting via Capital One
Project Business IT Systems Analyst
Analyzed senior management PMO and ITO weekly and monthly reports and dashboards from
various branch and vendor locations to assess trends, forecasts, compliance, service level
agreements, risks, security, quality assurance and process improvements for service and asset
management for Network Data Support and Network Data Security Divisions. Utilized Microsoft
Access SQL Queries, Excel Pivot Tables, Vertical Look Ups, ETL, HPSM help desk
management systems, knowledge based articles, VPN and Remote access.
7/11-10/12 MedAssurance
Per diem Project Business Data Analyst
Executed the initial installation of network for remote user on VPN. Monitored and controlled
application testing of designed screens, indexes, and approval processing. Reviewed various
billing medical ICD-10 data and insurance claims from field service RN Nurses. Provided
technical remote support for users. Assisted users in producing reports. Trained users to
recognized that ICD10 coding SOP had to have between 3 and 7 Characters with the beginning
Alphabetical and decimal after third character record Showed users what billing codes mapped to
a particular medical procedure or treatment.
07/10-10/12 IT Vamp Inc., Willingboro, NJ
Project Business Analyst
Assisted in procurement of real estate, merchandise, equipment and services while establishing
office relocation. Provided technical and logistical support. Produced status reports out of which
included Excel, SQL Access, MS Project, Share Point and Visio. Analyzed Financials and
maintenance agreements on assets from vendors. Assisted in corporate PowerPoint presentations.
Transferred servers to new site. Catalogued inventory, legal and accounting documents.
Customized Amber POS sales and inventory reports.
01/07 - 6/10 New York City Financial Information Systems Agency c/o Algomod Technologies
Corporation, 116 John Street, New York, NY
Management Consultant Analyst FISA – Systems Project Analyst of Technical, Financial,
HR and Vendor Management
Trained managers and staff to resolve Financial and Technical issues from various software
applications while analyzing budgets, accounting and procurement issues using FMS, FMS 3
SQL,Crystal Reports, and SAP Business Objects. Supported MS Office, RMDS, DMS,
supported human resource functions via (PMS, PPMS, W2, Cognos, City Time, PeopleSoft
NYCAPS) Vendor Source, Vendex, Payment Information Portal, Maintained ETL Access,
Excel, SQL reports, UAT, Clear Quest and BMC Remedy. Maintained Application Security and

2. Active Directory, Trouble shoots and escalates LAN issues via Windows, Citrix and Juniper via
phone, email or fax. Produced technical manuals, memos, bulletins, test scripts, and knowledge
based articles via Share Point. Facilitated upgrade and rollout of BMC Remedy and Payment
Information Portal and FMS 3. Created service level agreements, organized training logistics in
house, on line and out sourced. Produced product and service progress reports at varying stages
of project management life cycle.
7/06-1/07 See’s Candies Willowbrook Mall, Wayne, NJ
Retail Store Key Holder Project Manager
Managed retail store with assistance managers and supervisors. Produced SQL sales reports.
Hired and trained staff on in house accounting procedures and JD Edwards point of sales
register. Provided technical support for computers, registers and copiers. Managed Procurement
between stores and banks.
06/03-6/06 Essex County Division of Welfare, 18 Rector Street, Newark, NJ
Technical Client Service Project Manager – Software Data Report Analyst Special Projects
Monitored and controlled Medicaid and Medicare billing and disbursements through FAMIS
application systems. Managed client information to certify various entitlements out of which
include cash, food, medical, and emergency assistance, and housing, employment, and education
programs using specialized software. Create technical data reports in Access, act as liaison
between other resource agencies, function on special projects for refugees and political asylum
recipients. Provided technical support. Reported to managers on three tiers.
Management Consulting Projects
6/01-5/03 IDT/co Atrium Integral, 520 Broad Street, Newark, NJ
Webs Technical Support Analyst – Call Center Specialist (Consulting Project)
Managed technical assessments with Businesses. Help establish service level agreements. Setup
domain names and email addresses, solved email problems on DNS servers using NsLook up,
telnet, and pinging. Used Remedy to monitor and control call center trouble tickets for business-
to-business clientele.
PSE&G/co Adecco, 80 Park Pl., Newark, NJ
Asset Management Data Analyst (Consultant Project)
Used SAP, SQL Access, and Excel to managed data and track technical inventory via breakers,
transformers, regulators, reactors for Asset Management & Engineering Dept. Provided technical
support for each administrator in those departments
JP Morgan Chase for Spherion Technology, 55 Water Street & 4 Metro Park New York,
New York Disaster and Recovery Analyst (Consultant Project)
Managed inventory of disaster recovery and disposable computer systems. Performed diagnostic
hard drive partitioning and reformatting using Fdisk method. Help to catalogue other technical
equipment and store info in database. Helped to Supervised technical equipment moving crew
and supported two managers.
6/00 - 5/01 Lucent Technologies (IYO), 47 Pierce Street, Newark, NJ
Information Technology Project Coordinator – Grant Compliance Officer
Coordinated grant funded Multimedia Technology program between IYO, Rutgers University,
and Newark School System. Provided help desk support and training for staff and help to set up
and maintain Windows NT computer labs. Developed SQL Access databases. Facilitated
advisory board meetings. Over -saw grant compliance and managed the budget using Excel.
Recruited program participants, help supervised and train Americorps and Vista staff. Supervised
personal assistants. Produced presentations and marketing materials.

3. 11/99 - 5/00 US Census Bureaus, 20 Washington Place, Newark, NJ
Administrative Operations Manager
Managed Operations, data collection and trained supervisors. Reviewed budgets and Access data
base reports to establish employee goals and regional assignments. Hired and terminated staff.
Set Schedules to budget pay roll using Excel. Facilitated office meetings tracked inventory by
monitoring shipping and receiving of supplies. Coordinated multi-media efforts and stakeholder
meeting.
Help Desk Project Analyst (Consulting Projects)
1999 Verizon Wireless Inc., 250 James Street, Morris Town, NJ
Help Desk Support Specialist (Consultant Project)
Analyzed customer problems, activated and deactivated customer accounts, program mobile
telephones, issued charges and adjustments and resolved customer complaints utilizing
specialized data base systems. MS Office support.
Bear Sterns c/o Staff Mark, 115 Park Ave., Whippany, NJ
Corporate Security Administrator (Consultant)
Computer Pass Code Department Project
Helped to create password reentry program using C++ and Perl, verified authorization for active
passwords worked on file recovery project tracking financial information.
Nabisco Inc., 200 Deforest Rd., East Hanover NJ
Help Desk Project (Consultant)
Provided front line support for SAP (Business Objects, SAP plant maintenance, material
management, production and planning, sales and distribution, FICO, HR Management System)
for field implementation users in a Windows NT environment, recorded daily reoccurring
problems, and trained new employee on BMC Remedy help desk system. Prioritized calls from
pin pad, desk and lap top users. Provided solutions to email, intranet, and Microsoft Office
Problems.
1997-1999 Catholic Community Services, 1160 Raymond Blvd. Newark, NJ
Meditech Administrative Analyst
Trained new users on specialized medical applications and on Microsoft Office products.
Administered Meditech CMHC4 and Agency Systems help desk support for 70 programs in 3
counties servicing over 1000 clients. Served on agency wide quality control standardization
committee while traveling to program sites to help resolve their statistical discrepancies.
Customized medical data reports for managers. Installed computers and software applications
when needed. Performed data analysis and statistical auditing. Created presentations and
correspondence for senior management staff. Converted program files and records from various
database modules to Excel and Access.
modules) Crystal Reports, SQL, RMDS, Access, Excel, PowerPoint, Word, Publisher, HTML, (Financial
Specialized Skills
Meditech, ICD 9, ICD 10 medical coding. Agency Systems and CMHC4 medical applications.
Medicare and Medicaid FAMIS applications. Active Directory, BMC Remedy, SAP (Business
Objects, SAP plant maintenance, material management, production and planning, sales and
distribution, FICO, HR Management System FMS 2, FMS 3), PMI Project Management
Concepts, Cognos, PeopleSoft NYCAPS, Amber Pro POS, JD Edwards POS, SharePoint,
UAT, IITL, Payment Information Portal, City Time, Citrix, Juniper, Service Level Agreements,
Vendor Source, Vendex, DMS, PMS, Clear Quest, Wages, Loops, DABS, FAMIS, UAP. Oracle
SQL,Visual Basic , C++, Application Testing and Training .

4. Education: Major BS Business Administration, Rutgers the State University of New Jersey 5/1992
PMI Project Management Methodology, BTII Institute Newark, New Jersey 5/2012