This document discusses the four main functions of management: planning, organizing, leading, and controlling. It defines each function and provides examples. Planning involves setting goals and determining how to achieve them. Organizing is creating an organizational structure and assigning roles. Leading uses influence to motivate employees. Controlling monitors performance and makes corrections to ensure goals are met. Examples provided include how Dell Computers planned expansion and how Michael Dell improved quality control through better monitoring. Overall, the four functions work together for an organization to attain its objectives effectively and efficiently.
4. Energizer
When Doctor makes a poor diagnosis, their patient
dies. When a lawyer fails to present a case, their
client goes to jail, But when a manager makes a
poor hiring decision, they have to face
consequences of that decision every single day
5. The process of reaching organizational goals
by working with and through people and
other organizational resources.
Management
6. Definition of Management
The attainment of organizational goals in an
effective and efficient manner through:
Planning
Organizing
Leading
Controlling organizational resources
7. Two Key Ideas in Defining
Management
The four functions
• Planning
• Organizing
• Leading
• Controlling
Attainment of organizational goals in an
effective & efficient manner
10. Planning
The management function concerned with
defining goals for future organizational
performance and deciding on the tasks and
resources needed to attain them
Bridges the gap from where we are, to where we
want to be
It is an attempt to manage the future.
Planning increases profitability and productivity
If you do not plan then you plan for failure
11. Example : Planning at DELL
How well managers plan
determines how efficient &
effective an Organization is ….
Example of Dell Computers :
1st Sell an inexpensive PC
2nd course of action- sell directly to customers & bypass
expensive computer stores- low cost components
3rd allocate his limited funds to buy labor & other resources
13. Organizing
After setting goal & developing a workable plan, the
next management function is to organize people &
other resources necessary to carry out the plan
Grouping people into departments according to the
kinds of job they perform
The outcome of organizing is the creation
of an ORGANIZATION STRUCTURE
DELL : Hire 100 employees weekly & grew big- Structure
hierarchy-motivate & coordinate resources
15. Leading
The management function that involves
the use of influence to motivate
employees to achieve the organization’s
goals
Uncertainty International
Competition
Diversity of WFDownsizing
To shape Culture, Communicate Goals &
to motivate employees is critical to business success
16. Leadership Examples
Herb Kelleher, CEO of southwest Airlines
Treat employees as individuals
Visit sick workers
Built strong culture
“It’s the people on the front lines, not in the
front office who are the heroes-A baggage
handler who does his job well is recognized
as leader just as much as a manager would
be”
Ask for Skills
17. Leadership Examples
Leadership can have a negative impact
too
Lawrence, CEO of Braniff Airline
Appearance was likely to arouse two emotions in the crew
Fear
Hatred
Dissatisfied employees led
to dissatisfied
Customers
19. CONTROLLING
The management function, concerned
with monitoring employees activities,
keeping the organization on track
toward its goals, and making
corrections as needed
Managers must ensure that Org is moving towards its Goals
20. Controlling Function Example
Michael Dell
New line of laptop crashed
because of poor quality control
resulted in defected products.
Some of which caught fire….
To solve these control problems–
Hired experienced managers and
put the right control in place
Org failure can occur when
managers are not serious
about control or lack
control information
How? ….
Manager refuse to set up
Control sys, because he
wanted to supervise senior
management personally-
ORG grew too BIG for his
personal supervision &
undetached behaviors cost
him so much
21. The manager who only
communicates or only
conceives never gets
anything done, while the
manager who only ‘does’
ends up doing it all alone