Human Resource Management in Hospitality Industry

2.  Understand what is human resource
management (HRM);
 Know the importance of HRM in the
Industry;
 Understand the major activities of human
resource management; and
 Identify ways on how to motivate people in
the organization.

3.  Human resource or manpower management
effectively describes the process of
planning and directing the application,
development and utilization of human
resources in employment
– Dale Yoder

4.  HRM is that part of management process
which is primarily concerned with human
constituents of an organization
– E.F.L.Brech

5.  Human Resource Management (HRM) is the
function within an organization that focuses
on recruitment of, management of, and
providing direction for the PEOPLE who work
in the organization.
 HRM can also be performed by line managers.

6.  HRM is the organizational function that deals
with ISSUES related to people such as
compensation, hiring, performance
management, organization development,
safety, wellness, benefits, employee
motivation, communication, administration,
and training.

7.  HRM is also a strategic and comprehensive
approach to managing people and the
workplace culture and environment.
 Effective HRM enables employees to
contribute effectively and productively to the
overall company direction and the
accomplishment of the organization's goals
and objectives.

8.  To identify manpower needs
 Selection of right person for the right job
 Appraisal of employees
 Development of the skills of the employee
 Need for incentives
 Good human relationship
 Conducive environment

9.  Maximize the return on investment from the
organization's human capital and minimize
financial risk.
 To align the capabilities and behaviors of
employees with the short-term and long term
goals of the retail firm.

10.  Recruiting
 Selecting
 Training
 Motivation
 Evaluation
 Compensation

11.  Process of locating, identifying, and attracting
capable candidates.
 Can be for current or future needs.
 What sources do we use for recruitment?
 The process of assessing candidates and appointing
a post holder.
 Purpose is to hire the person(s) best able to meet the
needs of the organization.
 Method of Selection
 Interview
 Aptitude test

12.  Training tends to be
done for current job.
 Aims to improve
efficiency.
 Keeps the employee up
to date with changes in
the field
 Can be external or ‘in-
house’.

13.  Motivating employees to perform up to their
potential is the KEY to maintaining a productive,
successful business.
 Ways in which you can motivate employees
◦ Interact - Talk to your employees regularly.
◦ Recognition & Appreciation - A job well done should be
appreciated and encouraged.
◦ Pay them Right - Pay employees for what they are worth
and they will be happy to work.
◦ New challenges - Give employees new and interesting
challenges to keep them stimulated and learning.

14.  Employees personal goals does vary with
the management’s goals
 According to a study, 5% increase in
employee satisfaction results in a 1.3%
increase in customer satisfaction and 0.5%
increase in sales
 Customer loyalty is directly related to
motivation of employees

15.  Establishing performance standards and
reviewing the performance.
 Means to ensure organizational goals are
being met.
 To identify employees who are performing
well and those who aren’t.

16.  Incentive Compensation can be
Commission, Bonus and stock options.
◦ Commission is a compensation based on fixed
formula for sales.
◦ Bonus is periodical compensation based on the
store’s performance during that period.
◦ Stock options-employees are encouraged to buy
shares of their company at discounted prices

19.  https://www.slideshare.net/CrystialParrilla/introduction-to-human-resource-management-in-hospitality-
industry
 https://www.google.com/search?q=human+resource+management&tbm=isch&ved=2ahUKEwi71--
Z1brnAhXOxosBHfA7C6kQ2-
cCegQIABAA&oq=human+&gs_l=img.1.0.35i39j0i67l2j0i131j0l6.96331.97096..98807...0.0..0.309.1695.2-
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 https://www.google.com/search?q=human+resource+management&tbm=isch&ved=2ahUKEwi71--
Z1brnAhXOxosBHfA7C6kQ2-
cCegQIABAA&oq=human+&gs_l=img.1.0.35i39j0i67l2j0i131j0l6.96331.97096..98807...0.0..0.309.1695.2-
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 https://www.google.com/search?q=training&tbm=isch&ved=2ahUKEwjCy9H01brnAhV8x4sBHSLFAD8Q2-
cCegQIABAA&oq=training&gs_l=img.3...39308.40982..41096...0.0..0.0.0.......0....1..gws-wiz-img.Ktl-
XKMbwh8&ei=v9c6XoLwOPyOr7wPooqD-AM&bih=457&biw=1024&rlz=1C1RLNS_enPH706PH706&hl=fil
 https://www.google.com/search?q=motivation&rlz=1C1RLNS_enPH706PH706&hl=fil&sxsrf=ACYBGNRJvbsb5OG
cSwjWMfbYbaWMqFSwLw:1580914806955&source=lnms&tbm=isch&sa=X&ved=2ahUKEwiYhvTL1rrnAhUUI6YKH
V8gBggQ_AUoAXoECA4QAw&biw=1024&bih=457
 https://www.google.com/search?q=evaluation&tbm=isch&ved=2ahUKEwj9ypfO1rrnAhXIApQKHR_pBfAQ2-
cCegQIABAA&oq=evalu&gs_l=img.1.0.0i67j0l9.67357.68346..70387...0.0..0.274.953.0j4j1......0....1..gws-wiz-
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