1. HESHAM RAMADAN 1
HESHAM RAMADAN MANSOUR
Nationality: Egyptian
Mobil phone: + 971 567261208
Email: hesham239@yahoo.com
Marital status: Married
Age: 37 years old.
Professional objective:
I am looking for a dynamic and challenging work environment.
My unique mix of previous work experience and my status as Operations Manager,
make me and the ideal candidate for your establishment.
My experience is mixed between five stars Hotels and Catering Companies as
Banqueting and conference.
I have quality performance with an ability to learn and implement or adapt to new
procedures.
Computer literate:
• Convenient Of the Software Word, Excel and PowerPoint.
• Convenient of Outlook and websites.
Languages and other skills:
Arabic: Mother Tongue
English: Fluent spoken and written.
Higher Education and diplomas:
 Baccalaureate physical education: Al Azhar University, June 2002 Egypt.
 Diploma in Management and leadership: TSI Quality service Institute.
 Diploma in Planning Change: TSI Quality service Institute, UAE.
 Diploma in Project Planning: TSI Quality service Institute, UAE
 Hygiene training certificate: The Emirates Palace hotel, Abu Dhabi, UAE.
 Cigar training: The Emirates Palace Hotel Abu Dhabi, UAE.
 Product knowledge training: The Emirates palace Hotel Abu Dhabi UAE.
 Fire and Safety Training: The Emirates Palace Hotel. Abu Dhabi, UAE.
 Customer care service training: The Emirates Palace Hotel Abu Dhabi.
 Micros Training: The Emirates Palace Hotel Abu Dhabi UAE.
 Opera system Training: The Emirates Palace, Abu Dhabi UAE.
 Dealing with difficult customer training: The Emirates Palace, Abu Dhabi,
UAE.

2. HESHAM RAMADAN 2
HESHAM RAMADAN MANSOUR
Work experience:
 Nov, 2015 till Now: Royal Catering services as senior Operations Manager, Abu
Dhabi, UAE.
 Scope Of Work: Handling the Operations Department (Banquet, Local Events,
Corporate Events, Public Events, Sports Event, Projects, Wedding Halls,
Maintenance department, Logistics Department and housekeeping & laundry)
• Nov, 2013 till Now: Royal catering services as Operation manager, Abu Dhabi,
UAE.
• Nov, 2012 till Nov, 2013: Royal catering services as Events manager, Abu Dhabi,
UAE.
• Oct, 2011 till Nov, 2012: Royal catering services as Asst. Banquet manager, Abu
Dhabi, UAE.
• Oct 2010 till Oct 2011: Royal catering services as banquet supervisor, Abu Dhabi,
UAE.
• May 2010 till Sep 2010: Al Faisaliah hotel assistant head waiter. Banquet Dept.
Riyadh, KSA.
• May 2009 till Feb. 2010: Hilton plaza hotel Hurgada supervisor. F&B Dept. Egypt.
• Jan 08 till March 09: The Emirates Palace Hotel Kempinski captain. Banquet dept.
Abu Dhabi, UAE
• June 2007 till Jan 2007: The Emirates Palace Hotel Kempinski waiter. Banquet
Dept. Abu Dhabi, UAE.
• November 2005 till January 2006: attend The 26th GCC Summit. Banquet Waiter
Abu Dhabi, UAE.
• January 2003 till June 2004: Riyadh Golf Club waiter, Saudi Arabia.
QUALIFICATIONS SUMMARY
• 5+ year food and beverage management experience.
• 7+ years banquet experience in a luxury hotel setting.
• Efficiently monitored and managed payroll, budget, effective costing and
resource allocation
• Enforced policies with management and schedules for the operation of banquet
department
• Proficiency in communicating with appropriate hotel colleagues in an accurate
and timely manner
• Highly skilled in generating function planning, employee scheduling and
distribution
• Track record of rectifying deficiencies immediately
• Demonstrated ability to increase banquet sales and build rapport in the
community

3. HESHAM RAMADAN 3
HESHAM RAMADAN MANSOUR
OTHER SKILLS
• Strong leadership skills ------------ Sense of urgency
• Excellent work ethics ------------ Good and clear communication skills
• Great attention to detail ------- Quick and independent worker
KEY ACCOMPLISHMENTS
• Enhanced monthly inventory of banquet set up equipment
• Improved inspection of banquet rooms ensuring all requirements were met
• Awarded for maintaining a strong client relationship increasing customer loyalty
& positive feedback
• Utilized a continuous improvement approach to ensure a high quality
Events done With My Planning and Supervision:
• F1 concert (three days continues operation) 2010, Royal catering. Abu Dhabi,
UAE.
• FIFA 2010 (Public Area, Crew Catering, Media and Corporate Catering and Third
party catering) Royal Catering, Abu Dhabi, UAE.
• F1 Catering Service 2011 (Public Area, Media and VIP Hospitality) Royal Catering.
Abu Dhabi, UAE.
• F1 Catering 2012 (Public Area, VIP Hospitality) Royal Catering, Abu Dhabi, UAE.
• F1 Catering (Public and Hospitality) 2013. Royal Catering, Abu Dhabi, UAE.
• F1 Catering (Public and Hospitality) 2014. Royal Catering, Abu Dhabi, UAE
• F1 Catering (Public and Hospitality) 2015. Royal Catering, Abu Dhabi, UAE
• Flash entertainment concerts during the period from 2010 till now.
• Abu Dhabi Air Expo. 2014
• Local weddings from 500 PAX – 4000 PAX Ladies and Gents: Emirates Palace,
Saudi Arabia and Royal Catering.
Additional: Holding a UAE and Egyptian driving license.